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Migration of the CERN IT Data Centre Support System to ServiceNow / Alonso, R Alvarez (CERN) ; Arneodo, G (CERN) ; Barring, O (CERN) ; Bonfillou, E (CERN) ; Santos, M Coelho dos (CERN) ; Dore, V (CERN) ; Lefebure, V (CERN) ; Fedorko, I (CERN) ; Grossir, A (CERN) ; Hefferman, J (CERN) et al.
The large potential and flexibility of the ServiceNow infrastructure based on 'best practises' methods is allowing the migration of some of the ticketing systems traditionally used for the monitoring of the servers and services available at the CERN IT Computer Centre. This migration enables the standardization and globalization of the ticketing and control systems implementing a generic system extensible to other departments and users. [...]
2014 - 6 p. - Published in : J. Phys.: Conf. Ser. 513 (2014) 062032
In : 20th International Conference on Computing in High Energy and Nuclear Physics 2013, Amsterdam, Netherlands, 14 - 18 Oct 2013, pp.062032

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