Apple added a brand-new AI feature called ‘Genmoji’ that gives users the freedom to describe how they actually feel. With this interesting feature, you can create custom emojis for any occasion by providing a simple text description. While Genmoji is an Apple Intelligence feature, it isn’t working for everyone. So, if you can’t use Genmoji on your iPhone running iOS 18, you shouldn’t worry a lot about it as you aren’t alone. In this article, we’ve mentioned 8 tested ways to fix iOS 18 Genmoji not working problems. Without any ado, let’s begin!
Method 1: Check Device Compatibility
If Genmoji is not working on your iPhone, you must ensure that you’re using a compatible device. It’s worth knowing that Genmoji is only available on Apple Intelligence-compatible devices. The list includes iPhone 15 Pro, iPhone 15 Pro Max, all iPhone 16 models, A17 Pro or M-Series iPad, and all Apple Silicon Macs. So, even if your device is compatible with the latest iOS 18, iPadOS 18, and macOS Sequoia, it doesn’t mean you can access Apple Intelligence features.
If you can’t use Genmoji on Apple Intelligence-compatible devices, move to the other methods mentioned below.
Method 2: Check iOS 18 version
If you’ve got an Apple Intelligence-compatible device running iOS 18, and still you can’t use Genmoji, you must check the iOS 18 version. We’re saying this because Gemoji and other Apple Intelligence features like Image Playground and ChatGPT Integration are only available in iOS 18.2 & iPadOS 18.2, which are currently in Beta. Apple is likely to roll out the stable versions of iOS 18.2, iPadOS.2, and macOS Sequoia 15.2 really soon. If you want to try Genmoji right now, here’s how to install iOS 18 beta.
Method 3: Check Device Language
At the moment, Apple Intelligence features are only available in English (US), English (Australia), English (Canada), English (Ireland), English (UK), English (New Zealand), and English (South Africa). Therefore, you must set one of these supported languages as your device language. Otherwise, you can’t Genmoji on your iPhone or iPad.
To change your iPhone or iPad language, go to Settings -> General -> Language & Region -> Region and choose a supported language.
In 2025, Apple will add support for additional languages like English (India, Singapore), Chinese, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Vietnamese, and more.
Method 4: Restart Your iPhone
Sometimes, a minor software glitch or bug might be responsible for why Genmoji is not working on your iPhone or iPad. Thankfully, a simple reboot may give a fresh start to your device and get Genmoji to work for you. This is one of the easiest and most effective ways to fix various software-related issues on your device. So, make sure to restart your iPhone before you try out any other steps.
Method 5: Add English (US) keyboard
Some Reddit users were able to fix Genmoji not showing up problems by adding the English (US) keyboard. If you’re experiencing Genmoji issues and haven’t yet added the English (US) keyboard, try adding it to see if it resolves the problem. Here’s how to do it:
- On your iPhone or iPad, go to Settings -> General -> Keyboard.
- Here, tap on Keyboards. If you don’t see English (US), tap on Add New Keyboard.
- Now, search for and add English (US).
- Finally, hit the Change to English (US) button.
Method 6: Add Emoji Keyboard
Usually, the Emojis are added to your keyboard by default. However, you might have mistakenly removed it and don’t remember it now. If that’s your case, you can’t access Genmoji on your iPhone as it is available in the Emoji keyboard. To fix this, you have to add Emoji to your keyboard list. Here’s how to do it:
- On your iPhone or iPad, go to Settings -> General.
- Here, tap on Keyboard, and if you don’t see Emoji in the list, tap on Add New Keyboard.
- Finally, find and add Emoji to the keyboard.
Method 7: Force Quit Messages app
You can also force quit the Messages app to fix Gemnoji not working problems on your iPhone or iPad. Sometimes, a glitch might occur when you launch the Messages app in the first place. This can prevent the Messages app from showing all the features. When you close and re-open an app, it fixes any minor glitches that are interfering with the normal functioning of the app. This method is also helpful when Genmoji becomes unresponsive on your iPhone. So, make sure to give it a try.
Method 8: Reset All Settings
If the above steps don’t work, you can reset all settings on your iPhone to fix Genmoji not working problems. Since Genmoji is currently in Beta, it might have some bugs or glitches that hamper its overall functionality. To fix this, you can reset all settings on your iPhone. Bear in mind that this method will restore all your iPhone settings to their defaults, helping you fix any misconfigured Genmoji settings. When you reset all settings, it won’t touch your downloaded data. So, there’s no need to back up your iPhone.
Here’s how to reset all settings on an iPhone or iPad:
- Open the Settings app and navigate to the General section.
- Now, scroll down to the bottom and tap on Reset.
- Choose Reset All Settings from the list of available options.
Those were the 8 ways to fix Genmoji not working on iPhone or iPad problems. We hope this guide helped you get Genmoji back to work. In case you’ve any doubts, feel free to reach out to us in the comments below.
