GCash 17+

Almost everything is smooth except for three things that i had experienced; the first one was i purchase a load amounting to 100 i received a text message that it was an error but gcash deducted the 100 on my balance and it never returned next i was trying to pay my electric bill through pelco2 and i keep on getting an error of invalid account number wherein last month my transaction went smoothly with the same company and lastly i was trying to cashin my remittance through moneygram and the only options are to provide the amount and the control number i did that and was getting a pop up stating that i need to provide the sender name and receiver name but there is no option for me to type that hence, i tried it again same error and on the fourth attempt i receive a pop up error stating that the control number is wrong and that my account specific to the cashin through remittance is locked out due to mulitple invalid attempts like what the heck. Tried to call 2882 and it is totally useless contacted the gcash care and there is still no respond. I hope there could be a person that i can easily talked to with the issues that is going through with the app and my activities through it.

A few weeks ago, I lost my sim card. I reported it to Gcash immediately and they disabled my account “for safety purposes” they said. So I created a new one. This new one works just fine however, I was worried that having two Gcash accounts may cause confusion to my family/friends so I requested the old account to be deleted. For weeks, different agents and I have been exchanging emails and I found it very inconvenient since I already submitted all the requirements via their website. Yesterday, I was informed that the account that I requested to be deleted is already deleted. When I tried using my NEW gcash later that day, I can’t access it. So I tried uninstalling then installing gcash again. After inputting my new number, I was given option to either create a new account or recover an old account. I tried the second option but it won’t go through and I always encounter an error. This is so confusing to me especially because I have funds in this new account. I didn’t know you guys could just delete accounts without going through the standard process!! When the reason you initially didn’t want to delete my old acc was because I have like 2 pesos in it. Sablay talaga kayo. Your agents are unprofessional and you have no regards to your “valued” customers. I thought I already know what to expect from you but this is still disappointing. You’re breaking your customers’ trust in different ways. Ang sakit sa ulo.

2 weeks ago, all of a sudden I am unable to access my GCASH. I thought it was just because I went to a remote area where internet is really slow/poor. After I have good internet connection I am still unable to use it. I ensure that my internet is okay, GCASH app doesn’t have any update. I uninstall and reinstall it. Restart my phone and all I can do on my end. Still same thing. I still have funds to it. So then I decided to contact customer service. The 2882 is unable to reach and leave me no choice but to contact via help support. They mentioned that they restricted the account and they asked me all my government issued ID which I provided. They even asked me to take a selfie of those ID Together with the Simcard that I am using. A screenshot of the phone number as a proof that it is inserted in my phone which I was able to provide all of them. When I asked them what’s the violation and I asked them many times they are unable to answer it. For the past 2 weeks I keep on doing follow up and they keep on telling that they are working hand in hand? How ironic to tell me hand in hand where in they will only respond to my email after 2 days when I asked for a follow up and they even don’t know what I have violated. This is so frustrating and customer service is VERY POOR. I Have funds there and GCASH is clearly getting my HARD EARNED MONEY. Do not install it