AiseraGPT provides a frictionless self-service channel, freeing up time for employee creativity while reducing the demand on our support agents. We look forward to building upon this partnership to provide a world-class experience to all our employees.
SVP and CIO
Digital Media Provider
Solution
Employee Experience
AiseraGPT
AI Copilot for Agents
Use Case
Self-Service in Slack & Microsoft Teams
Knowledge Article Recommendation for Agents
Automated VPN & Software Troubleshooting
$2M
Cost Savings
65%
Auto-Resolution Rate
85%
Improved Customer Satisfaction
This iconic software company provides digital marketing and digital media solutions. Founded in 1982, the company is a global leader that is focused on changing the world through digital experiences. To improve their employee experience, the company sought to create a unified self-service experience that would better support employees while reducing agent fatigue.
The company leveraged AiseraGPT to provide their employees with a one-stop shop to resolve all IT requests, freeing up their creativity and boosting their productivity. With AI Copilot for Agents, the company empowers their agents with real-time assistance and AI recommendations for ticket resolutions. By delivering personalized self-service and 24/7 agent assistance, AiseraGPT has helped scale their support to achieve $2M in cost savings and 85% improved customer satisfaction.
