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Job Description
- Supervise and manage the DBA and Application Support & Operations teams.
- Administer Dynamics 365 ERP instances across multiple business units, ensuring seamless integration with third-party software.
- Facilitate the implementation and support of core Dynamics 365 modules (Finance & Supply Chain tracks), including design, configuration, and testing.
- Provide technical support and troubleshoot issues with computer systems to ensure smooth production flow.
- Monitor system performance and capacity utilization, ensuring optimal operation.
- Develop and document standard operating procedures for Dynamics 365 environments.
- Communicate with stakeholders to identify and prioritize system needs.
- Ensure data accuracy and resolve issues affecting the production flow.
- Conduct training sessions for ERP users, fostering efficient utilization of systems.
- Maintain technical documentation and operational procedures.
- Oversee disaster recovery planning and implementation for IT systems.
- Ensure compliance with security protocols and data protection measures.
- Collaborate with cross-functional teams to align IT operations with business goals.
Job Requirements
- Minimum of 5 years' experience in this field.
- Proven experience with Microsoft Dynamics 365 ERP in a retail business environment.
- In-depth knowledge of computer systems, including hardware, software, and networking.
- Experience in designing, configuring, and testing Dynamics 365 modules.
- Knowledge of disaster recovery planning and implementation.
- Strong leadership and team management skills.
- Excellent written and verbal communication skills.
- Ability to multi-task and prioritize work according to business needs.