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- J.J. K.Los Angeles, CA4561120Dec 2, 2013
I've been looking for an utlrabook for a few months now and after visiting the new Sony Store I came in and walked out with the new Sony Vaio Pro 13. Daniel was such a great help and answered all the questions I asked as well as offered extras without being so pushy or forceful. The whole staff had seemed to have smiles on their faces even though they were working Black Friday hours which is always a plus to see that this store cares about its customer service.
Definitely a great store to visit and one of my best experiences so far visiting a technology store.
I am loving my ultrabook and definitely will go back to that Sony Store even though I am not from San Diego.Helpful 0Thanks 0Love this 1Oh no 0 - Nina G.San Diego, CA48140Sep 22, 2013First to Review
Today we happened to stop into this brand new sony store in the La Jolla UTC mall. Walked out with a new laptop. Not only was our salesman, Carlos, really helpful and nice, but sold us on a new product. The store is really clean, and the people there seemed to know what they were doing. Walked us through the laptop and put a screen protector on before walking out the door.
Check them out! They just opened up Saturday the 21st of September.Helpful 0Thanks 0Love this 1Oh no 0 - Clarisse S.Chula Vista, CA133617Jul 21, 2014
We always receive the best customer service from this Sony store. Find Daniel, he's awesome and will help you out without trying to sell the entire store to you. The entire team here is knowledgeable and friendly. My boyfriend happily walked out with a brand new 4K TV and we later on came back to buy Action Cams. We are absolutely smitten with both.
Clean store, wonderful staff, go here if you ever need to look at a Sony product hands-on!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Amanda
Jul 21, 2014
Thank you for the kind words Risse! I hope your enjoying your new 4K TV and your Action Cameras!
- Olivia Irene S.San Diego, CA127100Oct 1, 2014
Aries and the manager Chad assisted my family and I on our large purchase. Both were informative and professional throughout our entire visit. This store is quaint but has pretty much everything that the Mission Valley store has and with exceptional staff.
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Claudia
Oct 6, 2014
Thank you for taking the time to share your experience with us. Enjoy your purchase, we will be glad to assist you at any time!
- Jane W.San Diego, CA1892Mar 31, 2014
I went into this Sony store weighing different prices and options for a broadcast-friendly camera. The sale price for the NEX-VG30H was $2,500. One of the reps said he would put together a package deal for me. He ended up including a 7-hour battery, 64GB memory card, tripod and camera case (items worth over $100 each). I got all of that and the camera for $2450. That amount includes tax!
I was very impressed by how much the store reps went out of their way to help me get a good deal. They were so helpful and friendly... couldn't have asked for better customer service. Will definitely be coming here again!
P.S. I LOVE this camera!!! I shoot stories for San Diego 6 News using this camera, and it's perfect!Helpful 0Thanks 0Love this 0Oh no 0 - Bridget B.Kearny Mesa, San Diego, CA110Oct 31, 2013
I walked into this Sony store looking to buy a new camera for an upcoming trip. The wonderful staff helped me find the perfect camera as well as a few accessories that have proven very useful during my trip. The store has now moved to its new location and has a wide range of products. The staff is very helpful/knowledgeable, with hands on management! I definitely recommend coming here for electronics purchases, both the products and staff deserve 5 stars!
Helpful 0Thanks 0Love this 0Oh no 0 - Annie H.Alpine, CA120Jan 22, 2014
I couldn't be more be more pleased with my new Sony Vaio Pro 13 and with the service I received from Chris, Chad and Rocky. Yes, I had them all working for me! I needed lots of help, and they provided it with knowledge, patience and good humor. Thanks guys!
Helpful 0Thanks 0Love this 0Oh no 0 - Joseph L.Vista, CA640Dec 10, 2014Updated review
Thank you Angelica for your outstanding service and help resolving my issue. You have restored my faith. Sony is the one and only.
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Amanda
Aug 12, 2014
Hello Joseph-- first off, thank you for sharing your experience with us. We strive to provide excellent customer service and customer satisfaction. I apologize that your wife is not fully satisfied with her Sony camera or her experience at the Sony Store. I would be more than happy to provide further assistance. Please email me at sonysupportusa@am.sony.com with contact information and full model information as well as a copy of your receipt. I will review your case and get back in touch with you as soon as possible. Again, thank you for taking the time to reach out to us. I hope we can resolve this for you.
Sep 3, 2014Previous reviewWell Amanda the so called sony rep from U.T.C does not exist. I sent copies of the receipts and all the contact information as requested. I sent all the information to the email address Amanda had given and to no avail the email address was not a valid address. I called the store and they told me there was no Amanda that worked there or that represented Sony. Amanda was a phony person just trying to take the heat off the store because of my yelp and bad review. I never got a phone number from her and you would have thought she would have given me a number to contact her at. This was just a ploy to clear bad customer service that I had complained about.I have not heard or been contacted from any Sony reps. I cannot believe someone from the company would act concerned and then just not even give me a call . People BEWARE this is not the kind of service honest businesses conduct. I am a firefighter of 20 Years and integrity is such a big part of how and who I do business with. I know at the end of the day that I did everything I could have done and gave the utmost attention and care to my victim,patient , or needy citizen and always welcomed any feed back on how I could have provided better service. I care about the people I provide service to because that is the kind of person I am. I am perfect by no means, but there are certain
things in life that are important than money. Please read my initial post and Amanda's so called concern. Her response was phony only to make the public think that they were concerned and they were helping me out. I got stuck With a $600 dollar camera that doesn't work as
good as my IPhone..Aug 11, 2014Previous reviewThank you Angelica
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