Aloft Harlem

Customer Service was very good and heartfelt service received.

Construction or something was in order but the customer service was great and room not bad at all.

I had an overnight stay at this hotel in 2019, I was impressed but after staying here for New Year's Eve I'm not sure I'll ever go back. The room I stayed in (422) was one of the loudest rooms I think I've ever stayed in. The heating unit was SO LOUD I could not hear the TV. I elected to turn the heat off. The room was ok but one side of the room smelled like syrup and the floor was sticky. I didn't request a new room because it was late, I was tired and it was NYE. The hotel is ok but it was better before.

Centrally located in Harlem, close to 125th street metro station. Inside ok but did not get blown away. Extremely loud air conditioning. Missed old fashioned ironing board. Staff moderately interested in taking care of their guests.

This is a great hotel with quality staff - especially Paula and Vincent at the front desk! They made our trip so special!

Room Quality: 7/10
Amenities: 5/10
Service: 8/10

This is a solid 3-star hotel located in the heart of Harlem on one of the filthy but subway-accessible 125th street.

It's clearly designed for short-term, no-frill business stays, so don't expect luxury, ambiance or anything beyond the essentials.

There were many things I did NOT love:

* Poor internet speed. Doubt you could have a video call or conference here. Couldn't even get through a single episode of Yellowjackets without buffering 10x.

* Smells like an old man who drinks and smokes in the elevator and hallways

* Our room has a terrible metal bed frame next to the metal AC. Those two pieces of metal next to each other = constantly stubbing my leg, ankle, and toes. Awful!

* The gym has basic, essential equipment but is poorly maintained.

And a few things I did appreciate:

* Good service overall - The front desk attendants always greeted me (and one even gave me some free food). The cleaning staff were also very pleasant and diligent with their jobs. I also appreciated how the staff didn't charge extra for packages shipped to the hotel that arrived before I did.

* The in-room steamer works like a dream!

* The coffee and tea provided by the hotel in the lobby is free and not terrible.

Why 3 stars? Because why must the pillows be so small?

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I did not plan to stay in this hotel initially, but I ended up extending my stay in New York one night and this property made sense for me in terms of its location. I made the trek up from Midtown with my luggage and settled in for an impromptu second night in the city.

When I walked into my room, I thought it smelled like maybe someone had smoked cigarettes in here at one point. Or maybe lit incense. Either way, it didn't bother me a ton, it was just a very obvious smell when I walked in.

The bed was comfortable, but the pillows were so bizarrely small. I don't really know anyone that would purposely choose pillows so tiny that simply rolling over might cause you to "fall off" of one. So I lined them all up in a row to create an army of pillows aka one normal-length pillow. I survived this first-world crisis.

I sleep with a fan for white noise, so I did appreciate that the A/C unit in this room had a constant hum. Only, it sounded a bit more like construction noise than a fan humming. Not the end of the world, but a word for the maintenance crew of the Aloft Harlem: that A/C sounds like it's struggling to get through the night.

The shower was nice, but the water pressure left a lot to be desired.

All-in-all, this hotel was fine for my very brief stay, but it's not one I'd be dying to come back to for a second visit.

I've reviewed this hotel before. I travel for business and pleasure A LOT. I've stayed around 200 nights in Marriott hotels this year. I've stayed regularly at Aloft Harlem for the last (nearly) two years.

As I've said, prices are reasonable for NYC. The Harlem neighborhood is bright and alive. Rooms are basic, but clean and comfortable. Housekeeping is wonderful.

Because I'm a regular, everyone here knows me. Recently a new employee started, who did not know me. I introduced myself, explained I was a regular, and went about my routine.

Two weeks later, I return and she remembers my name and my face. The staff who have known me longer have clearly told her I prefer corner rooms and I like a certain kind of wine. She said, "they told me you like . . . (Insert multiple things here)."

I am impressed by the new employee who went out of her way to remember me, as well as the longer established staff, who clearly updated her on my preferences. And again, for the record, the staff here have always been friendly, down to earth, and welcoming.

One more time: I've been staying here nearly two years. And I come back again and again because they are fantastic people.

honest review: went for a Yankees game, thank goodness we only stayed one night. the only good thing was the staff was courteous.
carpet was nasty, old, run down, smelled of musty smoke. would not walk barefoot on the floor at all. needs paint at very least. Tiles chipped and grout dirty. The streets in front of hotel were disgusting. I heard this area was up and coming and would be alright. No it isn't. This property was the worst Marriot associated hotel I've been to. And a big down step for Aloft. Be aware and Im pretty easy to please normally.

Unfriendly staff, dirty room and negative experience with reaponse from the general manager.

I just want to thank Malika and the whole Aloft staff for being so accommodating to my group I came with for a work trip. So incredibly helpful and kind. Thank you!! Legit the whole staff was just great.