Mikhail Prit

Managing infrastructure for the part-time project (crypto exchange) and other stuff. - Deployed and configured systems and software. - Deployed and configured multiple Postgresql instances. - Automated database backups. - Implemented Nginx load balancer and Zabbix monitoring system for project servers

- Performed manual testing to ensure database stability, identifying defects and suggesting improvements. - Scripted test scenarios to automate testing processes as well as writing new tests. - Deployed multiple testing environments to simulate real conditions. - Analyzed logs and crashdumps to pinpoint issues while being tight with development teams to resolve problems effectively. - As experienced with Zabbix, i was responsible for bughunting and testing the Mamonsu monitoring agent.

- Provided backend support for telecom products of the largest operator in Russia, ensuring continuous functionality and best user experience. - Analysed logs (mostly JavaScript and Methods - GET, POST, etc.) to identify issues, determining root causes and resolving them. - Created reports and unloads from prod DB for in-depth issue investigation as well as for analyst and marketing teams. - Supported highly-loaded infrastructure, installed updates, reconfigured servers, ensuring minimum downtime.

- Involved in providing on-site employee support within a international organization of 300+ staff members. Managed a diverse range of support operations in alignment with ITIL standards, encompassing 2nd line support while attending to the requirements of top management. - Managed infrastructure, applications, and Windows servers in a VMware environment. - Led a collaborative helpdesk team - Facilitated regional offices relocation from the IT perspective, including business travel when required.

- Provided bilingual (Russian and English) employee support encompassing a mix of 1st and 2nd line assistance within an international organization of 300+ staff members, swiftly addressing user inquiries and technical issues. - Organized corporate A\V conferences, meeting rooms.

- Provided bilingual (Russian and English) support encompassing a mix of 1st and 2nd line assistance, swiftly addressing user inquiries and technical issues. - Managed HP Service Manager, created reports in MS Report Builder.

- Local ISP. Lan management, network equipment setup (routers, VoIP), commutation, malfunctions diagnostics, Fusion splicing . Creating home and small business LAN from scratch. Patch panel management, cable management. Fiber installation (incl on air). - Technical сustomer support.