Ahmed Khalil

Designing intuitive user experience, going through the design process as follows: • Design information architecture, user flow and stories to build on. • Creating paper wireframes that effectively communicate user flows. • Test the feasibility of the low-fid version using usability studies, user interviews, usability online tools. • Design hig-fid versions and design system. • Test the design and apply user feedback and iterate. • Applying user-centered design principles to ensure optimal user experience

Promoted leads to sales through outbound and inbound calls, cross-sales, and upselling techniques to sell residential properties in Dubai with unit values ranging from > 1.5M to 50M • Qualified leads and forwarded them to the CRM system for processing • Followed up with sales consultants for lead progression • Provided customer service support and addressing inquiries during the sales process • Assessed and identified promising leads.

Collaborated with partnership manager to boost retail sales and revenue • Administered team, ensuring product awareness and managing stock • Oversaw dashboard, generated sales reports for improvement • Conducted sales training sessions to enhance skills • Developed and implemented sales strategies • Monitored sales data, identified trends, provided recommendations • Maintained strong retail partner relationships • Supported team with marketing and training materials

Managed merchandisers team, achieving sales targets and overseeing performance • Provided training and support for skill development • Maintained merchant communication for inventory management • Analyzed sales data, implemented improvement strategies • Collaborated with logistics for smooth operations • Developed merchant relationships, addressed concerns • Presented sales data to senior management • Exceeded sales targets, improved performance (2nd highest sales)

Sold products and services to customers in sales office • Assisted customers in service selection and activation • Provided professional customer service, meeting sales targets • Maintained accurate sales records

Supported customers in registering SIM cards and activating network services. Conducted outbound calls during data registration campaigns, advising customers to visit the customer care office for completing the registration process.

Answered customer inquiries via inbound calls Helped solving complaints related to voice and internet service and products Followed up the customer complaints and requests with the related department and provided the accurate feedback Registered customer inquiries and complaints in the CRM system

Liaised between IT management and departments for new service setup • Ensured proper functioning of end users' devices • Generated daily reports using Microsoft Excel for tracking and documentation