A excelent option cloud Phone System nowadays

Overall Satisfaction with Zoom Phone

Use Cases and Deployment Scope

In the current pandemic situation, we as many organizations, institutions, universities, decided to work practically 100% of the time in a home-office scheme. This brought many challenges such as communication issues, although some tools and programs were told, at the Universidad Iberoamericana A.C. it is customary to still have a lot of communication via telephone. With Zoom Phone, we began to evaluate telephony in the cloud that allows breaking some barriers of the current conception of traditional telephony. We started with 25 licenses and they are still being evaluated for some particular issues.

Pros and Cons

Pros

Good sound.
Easy to use.
Efficient use of the network.
Easy interface.

Cons

More integration with OnPremise PBX.
Recycling of DIDs is very difficult for users to handle.
Advanced switch features have yet to be implemented.

Return on Investment

Users culture for traditional phone system.
Investment in network QoS monitoring and implementation.
Integrations with other communications tools.

Alternatives Considered

Avaya Cloud Office and Microsoft Teams

We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled out for not adding more tools to our users. With Microsoft Teams, telephony has a lot of potentials but it is a function that is not yet explored due to the licensing process that has to be acquired and it is more bureaucratic.

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Other Software Used

Microsoft Teams, Zoom, IBM Watson Media's Video Streaming, Microsoft 365 (formerly Office 365), Adobe Sign

Likelihood to Recommend

There are many scenarios where Zoom Phone can be implemented, but one of the ones that work best is when an organization wants to start operations and instead of investing in traditional telephony, it can implement cloud telephony like this solution. Also in a scenario where it does not matter to change DIDs in the face of customer service. A scenario that I do not recommend it when you already have roots in the telephone numbers and you want to migrate all the telephony you have to this cloud scheme because those telephone numbers will be lost and the transition will be complicated, it will create frustration. Another complicated scenario is if it is contemplated to send to work at home and the additional costs of dedicated telephone equipment are not considered, especially when users are used to a traditional physical telephone.

Zoom Phone Feature Ratings

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