It's a full time job to use Jobber.
August 21, 2023
It's a full time job to use Jobber.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jobber
Tracking work orders, scheduling, quoting, billing, collecting, and client data, most of the time, when it works. Plumbing and HVAC service company.
Pros
- I think it's better than it used to be.
Cons
- For us, sometimes doesn't save the data, just gone, especially terrible if you have a data interruption since it has zero offline capability.
- I think the price is way high now, made the mistake of 'upgrading' and cannot go back.
- In my experience, way too easy to create a duplicate entry of anything, then near impossible to clean up, unless you notice it immediately.
- I found no merge functionality. Same client has two entries? Too bad.
- In my experience, does not work with Xero accounting software, took a long time to figure that out especially since they advertise it and that was why we chose both of them, for the supposed integration. For us, Quickbooks was also a pain.
- In my experience, the app is unusable, must use the web version on a mobile device.
- In my experience, the integrated payment processing cannot accept debit in Canada, only credit cards.
- Quoting
- Collecting
- Tracking
- Scheduling
- In my experience, it caused a lot of frustration from the inability to process a payment when network access is weak, and then may process many times.
- I think it requires a lot of effort by the users.
- I found it to be frustrating for tech challenged employees.
We will be switching to something else soon after careful consideration.
Do you think Jobber delivers good value for the price?
No
Are you happy with Jobber's feature set?
No
Did Jobber live up to sales and marketing promises?
No
Did implementation of Jobber go as expected?
No
Would you buy Jobber again?
No
Using Jobber
6 - All, especially service technicians.
3 - In my opinion, tech savvy and a lot of experience using it already, and even then it can be frustrating.
- Customer database
- Scheduling
- Quoting
- Billing
- Collecting
- I was able to unexpectedly create a nightmare of unfinished items and open orders.
Evaluating Jobber and Competitors
Yes - Some free Google products, and I wish we hadn't.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Was supposed to be easy to use.
I will be much more careful and test, test, test. I will not trust the sales promises and the marketing information on their website!
Jobber Support
| Pros | Cons |
|---|---|
None | Less knowledgeable Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Yes - No, but they have improved over the years and added features.
Absolutely not.
Using Jobber
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Feel nervous using Lots to learn |
- I think quoting is ok.
- I think converting from a quote to a job is also ok.
- In my experience, if something doesn't load properly, which can easily happen, you might end up with a bunch of duplicates!
- In my experience, if you don't immediately realize that a client already has an entry in the system, you can end up with a big unfixable mess in no time flat!
Yes - I think it's terrible.
Comments
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