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Litmus

Litmus

Overview

What is Litmus?

As a core component of an organization's marketing tech stack, Litmus allows users to create, personalize, test, review, and analyze every email sent.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

1 video

Litmus Review: Litmus Provides Tracking To Allow Companies To Survey The Success Of Campaigns
03:48
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.litmus.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

5.1
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.7
Avg 7.7

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

8
Avg 8.2
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Product Details

What is Litmus?

As a core component of an organization's marketing tech stack, Litmus allows users to create, personalize, test, review, and analyze every email sent. Too many companies are sending out broken emails without even knowing it, missing the deeper insights needed to really improve results, and struggling to personalize emails at scale.


Litmus aims to give users a better way to build, test, and trust every outgoing message. Litmus states that currently over 700,000 marketing professionals are users of their platform. And the company boasts a customer satisfaction rating of 98%.

Litmus Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Pre-Send Testing Features

  • Supported: URL Validation
  • Supported: Link Tracking
  • Supported: Spam Testing
  • Supported: Email Previews
  • Supported: Assign Reviewers
  • Supported: Email Version Control
  • Supported: Task Lists
  • Supported: Review Status Updates

Litmus Screenshots

Screenshot of Litmus Personalize Essentials, with live polls to give subscribers a voice and drive email engagement.Screenshot of Litmus Email Guardian, featuring 24/7 link monitoring to safeguard emails.Screenshot of Litmus' integrated insights reports, that can automatically combine metrics from Salesforce Marketing Cloud with subscriber engagement insights from Litmus.Screenshot of campaign preview, available in 100+ popular email clientsScreenshot of Litmus' inbox previewing and feedback tools, that help users to spot and fix issues early.

Litmus Videos

Litmus Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

As a core component of an organization's marketing tech stack, Litmus allows users to create, personalize, test, review, and analyze every email sent.

Litmus starts at $99.

Email on Acid, Everest (Return Path + 250ok), and Movable Ink are common alternatives for Litmus.

Reviewers rate Email Previews highest, with a score of 9.1.

The most common users of Litmus are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(529)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Impressive Capabilities: Users consistently appreciate Litmus for its extensive email testing capabilities, ensuring that emails are correctly displayed across a wide range of clients and devices.

Innovative: The innovative features and interactivity options provided by Litmus' Personalize builder enable the creation of engaging and dynamic email content.

Support: Customers value the platform's support team for their helpful and responsive communication, especially in promptly resolving any issues related to the Personalize tool.

Reliable: Litmus stands out for its reliability, allowing global teams seamless access to emails at any time. With Litmus, users benefit from comprehensive testing tools, personalized content creation options, and excellent customer support services.

Cumbersome Interface and Slow Rendering: Users have found the Litmus preview interface to be cumbersome and slow, affecting the accuracy of email rendering across various devices and clients. This has led to frustration among users trying to ensure their emails display correctly on different platforms.

Lack of Integration with ESPs and CRM Systems: Some users have noted a lack of integration with Email Service Providers like Marketo, along with a desire for better connections to CRM systems, impacting workflow efficiency. The absence of seamless integration hinders smooth operations for users who rely on these platforms.

Confusion Over Subscription Features and Pricing: Reviewers have reported confusion regarding what features are included at different subscription levels, especially concerning the removal of proofing features for lower-tier plans. This lack of clarity has caused uncertainty for users in understanding the value they receive at each pricing tier.

Reviews

(1-25 of 331)

Litmus: the best e-mail development tool

Rating: 8 out of 10
October 15, 2024
Verified User
Vetted Review
Verified User
Litmus
10 years of experience
The best e-mail testing tool for e-mail developers there is. And with some extra new features like personalized content (progress bars, countdown timers etc).
  • All email clients well supported
  • dark-mode testing
  • Personlized content
If you want to see how your e-mails will be viewed in any client, or any app, Litmus is the best tool you can use. Also it gives you as an e-mail developer the option to personlize content, like countdowns, polls, persolized images etc. The go-to tool for e-mail testing development.

Best in its class

Rating: 8 out of 10
October 15, 2024
JA
Vetted Review
Verified User
Litmus
8 years of experience
Preview emails across a variety of email clients, browsers, and operating systems. Use it to troubleshoot issues we find in email code.
  • Email previews
In my opinion, the alternative products out there are horrible. Litmus just does a better, more accurate job at email previews

Great tool!

Rating: 10 out of 10
October 14, 2024
Verified User
Vetted Review
Verified User
Litmus
5 years of experience
We use Litmus as a QA tool and many analytics tools to optimize emails for the top email clients. This tool addressed some issues that we had with emails in dark mode, and we were able to modify the user experiences for those using it. It is also an excellent way for us to communicate with the other teams for approvals without giving access to our main tool.
  • Previews and QA give us multiple relevant options for testing different scenarios.
  • User friendly for the Proof and comments features.
  • Folder Management.
In my daily work, Litmus is a great tool. It gives us the option to track some analytics that our main platform can't. Also, we started using personalized content, and it answered a lot of requests for the marketing team (countdown...) without having to have another license for a countdown generator. It's also a great tool for communicating with the other teams for all the approvals.

Litmus is a fine product for testing emails.

Rating: 8 out of 10
October 14, 2024
Verified User
Vetted Review
Verified User
Litmus
6 years of experience
We use Litmus to test how our mail looks to different clients. We choose relevant clients and test our main template in Litmus. After that, we only test if there are structural changes.
  • Preview how an email looks in different clients.
  • Has a valuable blog which contains loads of information on email development.
  • It has a friendly community with many other email developers to share and gather knowledge.
Litmus works well for previews, but we don't use the rest of the functionality.

Litmus is good for cross-department collaboration and email rendering

Rating: 10 out of 10
October 07, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
We need to be able to check email rendering in different mailboxes, and share the email with stakeholders so they can leave comments easily on what they approve/would like to change about the email. This also gives us a chance to check that the email fits in the formatting we want and isn't too long or short.
  • leave comments and feedback
  • email rendering in different mailboxes
  • sending proof tests to our inboxes
  • linking up to Iterable to send tests to and from
Litmus is well suited for those looking to test certain aspects of emails and share with other to collaborate on the work. However, I would say that it could use improvement in the general folder organisation and structuring and some key elements of emails we would like to test don't always work such as dark mode or GIFs.

Supporter of Litmus

Rating: 8 out of 10
October 03, 2024
Verified User
Vetted Review
Verified User
Litmus
25 years of experience
Litmus is our go to email rendering solution. The team not only relies on it to ensure emails render properly across platforms, but also utilize the Email Guardian application to test links real time and ongoing checks for emails that are continuous.
  • Email rendering across platforms
  • testing links in emails for errors
  • customer service support
  • the ease of scheduling trainings, refresher courses
We have multiple tools that we use, so our primary experience with Litmus is in email rendering and Email Guardian. We are satisfied with both of these features/products. An area presented to us that wasn't as straightforward or included a lot of options is personalization elements. This feature seems limited.

Litmus is an excellent email testing platform

Rating: 7 out of 10
October 03, 2024
Verified User
Vetted Review
Verified User
Litmus
10 years of experience
We use Litmus to help execute our marketing operations team's quality assurance process. We use it to preview all our email marketing messages before they are sent to our customers to ensure they look picture perfect.
  • Email rendering testing
  • AI generated subject lines
  • Checklists for processes
Overall Litmus provides a great email testing platform. They are also rolling new AI capabilities but these still need to be developed further. We would also be interested in seeing better control functionality over what devices are selected for previewing.

Seamless for Efficiency and Approval Process

Rating: 9 out of 10
October 03, 2024
Verified User
Vetted Review
Verified User
Litmus
3 years of experience
Within my organization, we utilize Litmus to share email previews with stakeholders and allow them to make comments or request edits before the email moves into its final production phase. We share the email with leadership, the Copy and Design teams, and any other relevant stakeholders in order to ensure a thorough QA process, have no errors, etc.
  • The "Proof" tab is where my team and I consistently live
  • It is incredibly intuitive and easy to leave and resolve comments
  • The Home page recently got an upgrade, which is incredible in order to see all things at-a-glance.
I really do love using Litmus at our organization. It is one of the easier tools/softwares we use that all teams are able to work within seamlessly. This tool also gives our organization the peace of mind that all emails launched are flawless and in alignment with what we had originally agreed upon for our campaigns.

A good tool for email previews.

Rating: 8 out of 10
October 02, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
I use Litmus to preview HTML emails to test their viability on different email platforms.
  • Litmus demonstrates the look and feel of email designs across a variety of different email providers.
  • Litmus supplies accessibility checks that give you a place to start making emails more accessible.
  • Litmus provides helpful advice on best practices for things you may not think of such as preview and subject line text to present emails in their best way once delivered.
I was designing an email with variables injected by our platform and it was well suited for most preview purposes but I had to make another with data in place of variables to see how it looked.

Litmus saves time with email reviews

Rating: 8 out of 10
October 02, 2024
DJ
Vetted Review
Verified User
Litmus
1 year of experience
We use Litmus to review emails for display and accessibility performance across multiple devices and ESPs all in one location. We also use it for tracking general analytics for our email sends to learn valuable insights about our audiences on how they're viewing our emails and on what kind of platform. Litmus makes it fairly easy for us to ensure we're sending the best emails that we can.
  • displaying different devices, ESPs, and dark mode
  • Monitoring services for when a link gets broken
  • providing additional tools and options for ways to enhance our emails
If people have to regularly send several emails to a wide audience, Litmus is great at providing you with support for that.
If you're looking for detailed analytics, Litmus is not what you're looking for. They provide a more generic overview of individual campaigns, but they don't give you the ability to group multiple campaigns and compare.

Litmus - transforming QA for our agency.

Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
Litmus
2 years of experience
In our organization, Litmus plays a pivotal role in the final quality assurance and testing phases of our email marketing campaigns. It efficiently addresses business challenges by offering a streamlined, quick, and reliable solution, ensuring that our email content functions seamlessly across diverse Email Service Providers (ESPs). Previously encountering clunkiness with other programs, Litmus has proven invaluable in expediting our testing process, providing comprehensive checks for elements like images, links, and responsive design. Its user-friendly interface and ability to preview emails on different devices contribute to a smoother workflow, ultimately enhancing the visual consistency and effectiveness of our campaigns. Litmus has become an indispensable tool, allowing us to meet tight deadlines and deliver a consistently positive user experience across various ESPs.
  • Display emails on different ESP in a quick and organised way.
  • App integration for easy checking.
  • Clear tick box.
Litmus proves highly effective in scenarios demanding thorough and swift testing of diverse and visually intricate email campaigns, particularly in cross-platform environments where consistent rendering across various ESPs and devices is essential. Its quick and reliable testing capabilities make it well-suited for last-minute QA checks, ensuring campaigns meet tight deadlines. Litmus excels in verifying responsive design, contributing to a positive user experience. Additionally, its user-friendly interface facilitates collaborative workflows, making it ideal for our agency with multiple stakeholders involved in the email marketing process. However, for smaller organizations with budget constraints or those with simpler, less frequent email campaigns, Litmus may be perceived as overly comprehensive, potentially making it less appropriate in such scenarios.

Litmus is a quality email testing service.

Rating: 9 out of 10
August 05, 2024
Verified User
Vetted Review
Verified User
Litmus
2 years of experience
I use Litmus to test how my emails look across different providers, so I can see if the different visual elements that I use look consistent across platforms. This allows me to make sure that all of our customers are receiving quality emails and that no one email provider is receiving lower quality. I recently have started using Litmus to use personalization tools in emails as well, such as countdown timers. Other users across my organization use Litmus for HTML testing.
  • Ease of Use
  • Timeliness
  • Quality Results
I think that overall Litmus is a great tool, and all of the functionality it does have it works extremely well. Additionally, I think that for the price that it costs, it is well worth the money to make sure our users have a quality experience with our emails. I do wish, however, that Litmus would start implementing new tools to help with the stricter spam guidelines that are being put in place across different email providers, and offer advice on how to increase your likelihood of avoiding spam.

Litmus Financial Service review

Rating: 7 out of 10
July 26, 2024
DK
Vetted Review
Verified User
Litmus
9 years of experience
We currently use Litmus tracking code for all our email sends to check on these property: 1) reliable open 2) digital device 3) platform 4) email layout across devices
  • Different device layout
  • Reliable open
  • different device and platform traffic
Similar to what I explained before

Litmus is great for Email QA process!

Rating: 8 out of 10
July 25, 2024
Verified User
Vetted Review
Verified User
We use Litmus regularly to preview and proof all of our Marketing emails that will be deployed. Our Email Operations team builds the email, and then we are able to easily view, edit, and comment any changes that we have that need to be addressed. It makes proofing and editing Marketing emails very seamless, and easy for us to provide feedback!
  • The comment and tagging ability - we're able to easily tag the correct person with the exact changes that are needed.
  • Makes the QA and approval process for email SO easy. The entire process is streamlined and efficient.
  • From a campaign manager perspective and the one QA'ing emails - there's truly zero learning curve. It's so easy to jump in and figure out how to manage and work, which is not always the case for software!
For the instance that we use it - it is 100% worth it. We use primarily for email marketing and proofing/QAing emails. It provides all stakeholders visibility into what the email looks like and what changes need to be made before approving. There are likely many other ways to use Litmus, but this is the main use case that I use Litmus at my company.

Great Platform with Many Features!

Rating: 10 out of 10
July 25, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
Our business uses Litmus to review all email sends for our enterprise, before we send out to our audiences consisting of millions of subscribers. Specifically, we utilize the "previews" feature of the platform to see how the email will inevitably render on the different platforms, devices and screen sizes. We intend to explore Litmus' new personalization features as well in the coming months.
  • Email Previews
  • Summary
  • Personalized Content
Litmus is great for previewing emails before sending to your database.

Litmus Rendering

Rating: 6 out of 10
July 25, 2024
JG
Vetted Review
Verified User
Litmus
10 years of experience
We use Litmus for testing display rendering across email clients - for our marketing client's brands.
  • Quick download of renders
  • Confidence that renders are accurate
  • Very little experience with down time of the service
Litmus is well suited for rendering testing of html emails across email clients. Keep up the good work.

Litmus is the gold standard!

Rating: 10 out of 10
July 02, 2024
JK
Vetted Review
Verified User
Litmus
2 years of experience
[...] uses Litmus for QA in inbox preview purposes. We also use the tool to share feedback on the proofs, as part of the QA process.
  • Inbox preview
  • Customer service
  • Multiple user feedback interface
Litmus makes email QA and inbox preview a breeze. It has helped us evolve our QA process and cut down on the time it takes to preview/QA emails.

Litmus Review

Rating: 8 out of 10
July 02, 2024
Verified User
Vetted Review
Verified User
Litmus
3 years of experience
We use Litmus to review email renderings across a variety of email clients. Particularly we use it to determine how Outlook will render some of the custom html in our emails.
  • Easy to view and thumb through the different email client previews.
  • Good notifications around things to check for email safety and compliance like alt text missing, accessibility, etc.
It's great if you need to quickly review how an email will render across multiple email clients, so for most email dev projects it's a great place to check work.

Litmus has made my overall job easier and better

Rating: 10 out of 10
May 28, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
We use Litmus for email tracking and analytics. As well as testing possible new features to make our emails stand out above the rest. To make sure they meet accessibility standards as well as be readable in a variety of different desktop and mobile email clients, whether it be a dedicated app or through the web.
  • Email tracking
  • Testing experimental features of emails
  • Coding HTML emails
Coding and testing new emails to make sure they work well with a variety of different email clients. Whether those clients are on desktop, mobile, or web, so your emails can be read by just about everyone. As well as trying out some of their experimental features that might help boost your own emails.

Best Tool for Refining Your HTML Email Code for Deliverability.

Rating: 9 out of 10
May 27, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
We use Litmus primarily to ensure our email campaigns look relatively consistent across all devices and email clients and for spam testing. Their toolkit is easy to use and helps us weed out potential coding and accessibility-related errors. Spam testing helps us identify elements that might trigger spam filters.
  • Spam Testing.
  • Well seasoned email template code.
  • Code Analysis and Troubleshooting.
  • Customer Service.
It's great for midsize organizations that need a leg up on getting their campaigns in the inbox. I can't give a valid scenario where Litmus would not help review/analyze emails to ensure they are top-notch before sending. The new email monitoring feature is an ace for autoresponder emails that are typically set and forgotten. The monitoring feature is perfect for avoiding emails with issues that arise a year or more later but would otherwise go unnoticed.

Litmus Review.

Rating: 9 out of 10
May 27, 2024
Verified User
Vetted Review
Verified User
Litmus
6 years of experience
Testing all emails going out of the organization is very helpful when it comes to testing the emails across multiple devices. Litmus provides suggestions along with Analytics of email performance. The best part is the integration available with Salesforce Marketing Cloud, where we can preview the emails on multiple devices without navigating to the Litmus website.
  • Test previews in different mobile devices.
  • Email Guardian.
  • Litmus blogs suggestions helpful in email creation.
The litmus integration within the Salesforce Marketing Cloud is very helpful, as is the MFA.

Litmus is a good proofing, reviewing & QA testing tool for email marketing

Rating: 8 out of 10
May 21, 2024
Verified User
Vetted Review
Verified User
Litmus
2 years of experience
We use Litmus as proofing tool to review and QA our marketing email 's codings and settings. Litmus is also great at helping catching rendering issues crossing on all platforms/ in all browsers and on all devices. Litmus also works well with SFMC Integration - the capabilities across Litmus and within Marketing Cloud.
  • Email Guardian
  • Proofing & QA
  • Identify issues and ensure emails are rendering correctly
Great support team whom understanding your workflow and optimization evaluation, Litmus is trying their best to sync on company's top level business and marketing goals and align on Litmus strategy to achieve those goals. Litmus is a great tool to help proofing and made QA process easier for all partners and all teams.

A great, all round service I'd definitely recommend

Rating: 8 out of 10
May 21, 2024
Verified User
Vetted Review
Verified User
Litmus
1 year of experience
We use Litmus to test the compatibility of our email marketing campaigns across a range of platforms, it gives us a wide breadth of email clients to test from, including mobile based, tablet or PC. This helps us get a better understanding of how our email content is viewed for different customers. We also use it to help test our sender score against spam filters and generally aid in the QA process of our campaigns.
  • Provides an easy to use interface
  • Tests email content compatibility for a range of uses
  • Give improvements to the deliverability of email campaigns
In our email marketing campaigns we use different types of content dependent on what we are needing to convey in them. This ranges from large blocks of text to product related imagery/content - this means we need to be really careful with how it is all presented on a range of media - eg mobile and tablet as well as PC. We also are often communicating with an older audience, and therefore need to make sure it is suitable to their needs.

Litmus is great, you should get Litmus!

Rating: 9 out of 10
May 18, 2024
Verified User
Vetted Review
Verified User
Litmus
9 years of experience
We use Litmus to build, maintain and manage our email design system, iterate on email templates and build campaigns from start to finish. We also use Litmus Proof for internal validation and approvals, before transferring campaigns to our ESP. Lastly, we perform Q&A tests on campaigns sent from our ESP to Litmus, to ensure emails are rendering correctly.
  • Email Design System Management
  • Campaign Building
  • Email QA
Litmus is ideal for any team that's serious about CRM and wants to move beyond basic drag-and-drop interfaces.

Litmus

Rating: 8 out of 10
May 16, 2024
Verified User
Vetted Review
Verified User
Litmus
2 years of experience
We use litmus to test HTML email designs on different clients to ensure they render correctly across our most delivered-to-email clients. We also leverage litmus for tracking pixels to determine read, skim, and delete rates of our emails in inboxes. The pixels also gather data on which email clients use to view our emails.
  • Display emails on other clients.
  • Easy to use tracking pixels.
  • Store email templates and snippets.
Litmus is great for catching rendering issues over other email clients. We send test emails but don't see how they will display on all clients until we plug the code into Litmus. When putting together quarter reports for each campaign, it is a bit of a hassle to get all the reporting needed from pixels, as some of it must be taken from the page manually.
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