Harrods

Harrods is a British luxury department store located on Brompton Road in Knightsbridge, London, England.^[4] It is owned by Harrods Ltd, a company currently owned by the state of Qatar via its sovereign wealth fund, the Qatar Investment Authority. The Harrods brand also applies to other enterprises undertaken by the Harrods group of companies, including Harrods Estates, Harrods Aviation and Air Harrods. Recognised as one of the world's leading department stores, it is visited by 15 million people per year.^[5]

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Harrods Limited

Harrods department store in London, 2009
Company type	Private
Industry	Retail
Genre	Department store
Founded	1849; 176 years ago (1849)
Founder	Charles Henry Harrod
Headquarters	87–135 Brompton Road London, SW1[1]
Products	Quality and luxury goods
Revenue	£2 billion (2017)[2]
Operating income	£253.3 million (2017)[2]
Net income	£233.2 million (2017)[2]
Owner	Qatar Investment Authority[3]
Number of employees	ca. 4,000 (2019)
Subsidiaries	Harrods Estates Harrods Aviation Air Harrods Harrods Buenos Aires
Website	harrods.com

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The store occupies a 5-acre (2 ha) site and has 330 departments covering 1.1 million sq ft (100,000 m²) of retail space. It is one of the largest and most famous department stores in the world.^[6]

The Harrods motto is Omnia Omnibus Ubique, which is Latin for "all things for all people, everywhere".^[7] Several of its departments, including the Seasonal Christmas department, jewellery departments and the Food Halls, are well known.

Harrods was also a founder of the International Association of Department Stores in 1928, which is still active today, and remained a member until 1935.^[8] Franck Chitham, Harrods' president at the time, was president of the Association in 1930.^[9]

In 1824, at the age of 25, Charles Henry Harrod established a business at 228 Borough High Street in Southwark. He ran this business, variously listed as a draper, mercer, and a haberdasher, until at least 1831.^[10][11][12] During 1825, the business was listed as 'Harrod and Wicking, Linen Drapers, Retail',^[13] but this partnership was dissolved at the end of that year.^[14] His first grocery business appears to be as 'Harrod & Co. Grocers' at 163 Upper Whitecross Street, Clerkenwell, E.C.1., in 1832.^[15]

In 1834, in London's East End, he established a wholesale grocery in Stepney at 4 Cable Street with a special interest in tea.^[16] Attempting to capitalise on trade during the Great Exhibition of 1851 in nearby Hyde Park, in 1849 Harrod took over a small shop in the district of Brompton, on the site of the current store.^[17] Beginning in a single room employing two assistants and a messenger boy, Harrod's son Charles Digby Harrod built the business into a thriving retail operation selling medicines, perfumes, stationery, fruits and vegetables.^[18] Harrods rapidly expanded, acquired the adjoining buildings, and employed one hundred people by 1881.^[19]

However, the store's booming fortunes were reversed in early December 1883, when it burnt to the ground. Remarkably, Charles Harrod fulfilled all of his commitments to his customers to make Christmas deliveries that year—and made a record profit in the process. In short order, a new building was built on the same site, and soon Harrods extended credit for the first time to its best customers, among them Oscar Wilde, Lillie Langtry, Ellen Terry, Charlie Chaplin, Noël Coward, Gertrude Lawrence, Laurence Olivier and Vivien Leigh, Sigmund Freud, A. A. Milne, and many members of the British Royal Family.^[20][21] Beatrix Potter frequented the store from the age of 17. First published in 1902, her children's book, The Tale of Peter Rabbit, was soon on sale in Harrods, accompanied by the world's first licensed character, a Peter Rabbit soft toy (Peter and toys of other Potter characters appeared in Harrods catalogues from 1910).^[22][23] In 1921, Milne bought the 18-inch Alpha Farnell teddy bear from the store for his son Christopher Robin Milne who would name it Edward, then Winnie, becoming the basis for Winnie-the-Pooh.^[21] In December 1926, Agatha Christie, who visited Harrods as a girl, marvelled at the spectacle of the store's Christmas display.^[24] The store has also featured in fiction, for example Mr. Bean (played by Rowan Atkinson) visited Harrods to buy Christmas decorations in the 1992 Mr. Bean episode "Merry Christmas, Mr. Bean".^[25]

A chance meeting in London with businessman, Edgar Cohen, eventually led to Charles Harrod selling his interest in the store for £120,000 (equivalent to £16,753,448 in 2023) via a stock market flotation in 1889. The new company was called Harrod's Stores Limited. Sir Alfred James Newton became chairman and Richard Burbidge managing director. Financier William Mendel was appointed to the board in 1891 and he raised funding for many of the business expansion plans. Richard Burbidge was succeeded in 1917 by his son Woodman Burbidge and he in turn by his son Richard in 1935.^[26]

On 16 November 1898, Harrods debuted England's first "moving staircase" (escalator) in their Brompton Road stores; the device was actually a woven leather conveyor belt-like unit with a mahogany and "silver plate-glass" balustrade.^[27] Nervous customers were offered brandy at the top to revive them after their 'ordeal'.

The department store was acquired by House of Fraser in 1959, which in turn was purchased by the Fayed brothers in 1985.^[28] In 1994, Harrods was moved out of the House of Fraser Group to remain a private company prior to the group's relisting on the London Stock Exchange.

Qatar Holdings acquisition

Following denial that it was for sale, Harrods was sold to Qatar Holdings, the sovereign wealth fund of the State of Qatar in May 2010. A fortnight previously, chairman of Harrods since 1985, Mohamed Al-Fayed, had stated that "People approach us from Kuwait, Saudi Arabia, Qatar. Fair enough. But I put two fingers up to them. It is not for sale. This is not Marks and Spencer or Sainsbury's. It is a special place that gives people pleasure. There is only one Mecca."^[29]

The sale was concluded in the early hours of 8 May, when Qatari Prime Minister Hamad bin Jassim bin Jaber Al Thani came to London to finalise the deal, saying that the acquisition of Harrods would add "much value" to the investment portfolio of Qatar Holdings while his deputy, Hussain Ali Al-Abdulla, called it a "landmark transaction".^[28] A spokesman for Mohamed Al-Fayed said "in reaching the decision to retire, [Fayed] wished to ensure that the legacy and traditions that he has built up in Harrods would be continued."^[28]

Al-Fayed later revealed in an interview that he decided to sell Harrods following the difficulty in getting his dividend approved by the trustees of the Harrods pension fund. Al-Fayed said "I'm here every day, I can't take my profit because I have to take a permission of those bloody idiots. I say is this right? Is this logic? Somebody like me? I run a business and I need to take the trustee's permission to take my profit."^[30] Al-Fayed was appointed honorary chairman of Harrods, a position he held for six months.^[30]

Significant event timeline

• 1824: Charles Henry Harrod (1799–1885) starts his first business as a draper, at 228, Borough High Street, Southwark, London.^[19]
• 1834: Charles Henry Harrod founds a wholesale grocery in Stepney, East London.^[16]
• 1849: Harrods moves to the Knightsbridge area of London, near Hyde Park.^[17]
• 1861: Harrods undergoes a transformation when it was taken over by Harrod's son, Charles Digby Harrod (1841–1905).^[18]
• 1883: On 6 December, fire guts the shop buildings, giving the family the opportunity to rebuild on a grander scale.^[19]
• 1889: Charles Digby Harrod retires, and Harrods shares are floated on the London Stock Exchange under the name Harrod's Stores Limited.^[19]
• 1905: Begun in 1894, the present building is completed to the design of architect Charles William Stephens.
• 1914: Harrods opened its first and only foreign branch in Buenos Aires, Argentina. It became independent of the British shop in the late 1940s, but continued to trade under the Harrods name,^[31] for many years the only Harrods outside Britain.
• 1914: Harrods buys the Regent Street department store Dickins & Jones.^[19]
• 1914: Harrods Furniture Depository built in Barnes, near Hammersmith Bridge.
• 1919: Harrods buys the Manchester department store, Kendals; it took on the Harrods name for a short time in the 1920s, but the name was changed back to Kendals following protests from staff and customers.^[19]
• 1920: Harrods buys London department store Swan & Edgar and Manchester retailer Walter Carter Ltd.^[19]
• 1923: Mah-Jongg, a lemur, was sold to Stephen Courtauld and Virginia Courtauld (née Peirano). Mah-Jongg lived with the Courtaulds for fifteen years, accompanying the couple on their travels and changes of residence, including Eltham Palace in the Royal Borough of Greenwich.
• 1928: Harrods buys London department store D H Evans.^[19]
• 1946: Harrods buys the Sheffield department store John Walsh.^[19]
• 1949: Harrods buys William Henderson & Co, a Liverpool department store.^[19]
• 1955: Harrods buys Birmingham department store Rackhams.^[19]
• 1959: The British department store holding company House of Fraser buys Harrods, fighting off competition from Debenhams and United Drapery Stores.
• 1969: Christian the lion was bought at Harrods by John Rendall and Anthony 'Ace' Bourke. The lion was set free in Kenya after reaching maturity.
• 1983: A terrorist attack by the Provisional IRA outside the Brompton store kills six people.
• 1985: The Fayed brothers buy House of Fraser, including Harrods Store, for £615 million.^[28]
• 1986: The small town of Ōtorohanga in New Zealand briefly changes its name to Harrodsville in response to legal threats made by Mohamed Al-Fayed against a person with the surname of Harrod, who had used the name "Harrod's" for his shop.
• 1990: A Harrods shop opens on board the RMS Queen Mary in Long Beach, California, which was then owned by the Walt Disney Company. Harrods gives right to Duty Free International for a licence to operate a Harrods Signature Shop at Toronto Pearson International Airport's Terminal 3 (closed shortly after)^[32]
• 1993: An IRA terrorist attack injures four people.
• 1994: The relationship between House of Fraser and Harrods is severed. Harrods remains under the ownership of the Fayed family, and House of Fraser is floated on the stock exchange.
• 1997: An English court issued an injunction to restrain the Buenos Aires Harrods store from trading under the Harrods name, but the House of Lords in 1998 dismissed Fayed's lawsuit.^[31]
• 1998: The store in Buenos Aires closed after racking up large amounts of debt, there had been offers to buy the store from Falabella, El Corte Inglés, Printemps and more but Atilio Gilbertoni the owner of Harrods in Buenos Aires did not accept the offers as he wanted to keep the controlling stake in the brand^[33]
• 2000: A Harrods shop opens on board the Queen Elizabeth 2, owned by the Cunard Line.
• 2006: The Harrods "102" shop opens opposite the main shop in Brompton Road; it features concessions like Krispy Kreme and Yo! Sushi, as well as florists, a herbalist, a masseur, and an oxygen spa. The store closed in 2013.
• 2006: Omar Fayed, Mohamed's youngest son, joins the Harrods board.^[34]
• 2008: Harrods opens at Heathrow Airport (Terminal 5).^[19]
• 2010: Fayed announces he has sold Harrods to the Qatar Investment Authority (QIA). It has been reported that the QIA paid £1.5 billion for the Knightsbridge store, in a deal signed in the early hours of 8 May 2010.^[28]
• 2010: Harrods looked at the possibility of expanding to China and opening a new shop in Shanghai. Michael Ward, managing director of Harrods, said, "There are other areas of the world where we could operate profitably." The number of Chinese shoppers visiting Harrods was increasing, and the average spent by a Chinese shopper was three times that of any other nationality.^[35]
• 2012: The figurative sculptures that once adorned the Harrods food hall are consigned for sale at West Middlesex Auction Rooms. The two Mermaids supporting a giant Clam and the Stag and Boar sheltering under an English Oak are purchased by Greaves & Thomas for inclusion in an elaborate fountain for Ryde, Isle of Wight.
• 2017: Harrods Bank, operating since 1893, is sold to Tandem and rebranded to Tandem Bank.^[36]
• 2013: The Disney at Harrods partnership added the Bibbidi Bobbidi Boutique salon on 25 November 2013 to the previously operating Disney Cafe and Disney Store.^[37]
• 2020: After lockdowns and restriction during the covid pandemic, Harrods made a loss of £68 million in 2020, reduced staff numbers, paid no dividend to its owners and said that no dividend was likely for another two years, and faced a strike by dozens of restaurant workers.^[38]
• 2024: Harrods becomes embroiled in a sexual abuse scandal as allegations of rape, sexual assault and sexual harassment against former owner Mohamed Al-Fayed by former Harrods staff. Allegations include that Fayed abused his position at Harrods to select women for abuse and subjected them to full medicals including sexual health medicals prior to working for him in his private office.

The store occupies a 5-acre (20,000 m²) site and has over one million square feet (90,000 m²) of selling space in over 330 departments making it the biggest department store in Europe. The UK's second-biggest shop, Selfridges, Oxford Street, is a little over half the size with 540,000 square feet (50,000 m²) of selling space.^[39] By comparison Europe's second-largest department store the KaDeWe in Berlin has a retail space of 650,000 square feet (60,000 m²).

The shop's 330 departments offer a wide range of products and services. Products on offer include clothing for women, men, children and infants, electronics, jewellery, sporting gear, bridal trousseau, pet accessories, toys (including Christmas and signature teddy bears),^[40] food and drink, health and beauty items, packaged gifts, stationery, housewares, home appliances, furniture, and much more.

A representative sample of shop services includes 23 restaurants, serving everything from high tea to tapas to pub food to haute cuisine; a personal shopping-assistance programme known as "By Appointment"; a watch repair service; a tailor; a dispensing pharmacy; a beauty spa and salon; a barbers shop; Ella Jade Bathroom Planning and Design Service; private events planning and catering; food delivery; a wine steward; bespoke picnic hampers and gift boxes; bespoke cakes; bespoke fragrance formulations; and Bespoke Arcades^[41] machines.

Up to 300,000 customers visit the shop on peak days, comprising the highest proportion of customers from non-English speaking countries of any department store in London. More than five thousand staff from over fifty different countries work at Harrods.

In October 2009, Harrods Bank started selling gold bars and coins that customers could buy "off the shelf". The gold products ranged from 1 g to 12.5 kg, and could be purchased within Harrods Bank. They also offered storage services, as well as the ability to sell back gold to Harrods in the future.

Harrods used to provide paid "luggage room" services for storing luggage/ items; however, post COVID they stopped providing this service.^[42]

Harrods has been criticised by Guardian journalist Sali Hughes as "deeply sexist" for making female employees wear six kinds of makeup at all times without requiring this of male employees.^[55] Harrods was criticised by members of the Black community after the Daily Telegraph reported that Harrods staff told a black woman that she would not be employed unless she chemically straightened her hair, stating that her natural hair style was "unprofessional".^[56]

Harrods' restaurants and cafes included a 12.5% discretionary service charge on customers' bills, but failed to share the full proceeds with kitchen and service staff.^[57] Several employees joined the UVW union, which claimed that 483 affected employees were losing up to £5,000 each in tips every year.^[58] A surprise protest and roadblock organised by the union outside Harrods during the January sales of 2017 was followed by an announcement that "an improved tronc system" would give 100% of service charges to staff.^[59]

Twenty female former staff members alleged that during Al Fayed’s ownership, Harrods not only failed to intervene, but helped cover up his sexual abuse of young staff members, including multiple rapes or attempted rapes.^[60]

The first report of abuse arose in 1985 soon after Al Fayed took ownership of the store, when a 15-year-old girl alleged she had been inappropriately touched by him. This was dismissed by the Crown prosecution service when Al fayed denied the claim.^[61] Further female staff and ex-staff members have subsequently come forward to add their names to the growing list of workers reportedly abused by Al Fayed and his brother Salah, now being accused of similar activity, with allegations now in the hundreds. A timeline of sexual abuse allegations by current and former staff now exists while investigations continue.^[62]

In 1986, the town of Ōtorohanga, New Zealand, briefly changed its name to "Harrodsville". This was a protest in support of a restaurateur, Henry Harrod of Palmerston North, who was being forced to change the name of his restaurant following the threat of lawsuits from Mohamed Al Fayed, the then owner of Harrods department store.^[63][64] As a show of solidarity for Henry Harrod, and in anticipation of actions against other similar-sounding businesses, it was proposed that every business in Ōtorohanga change its name to "Harrods". With the support of the District Council, Ōtorohanga temporarily changed the town's name to Harrodsville. After being lampooned in the British tabloids, Al Fayed dropped the legal action and Harrodsville and its shops reverted to their former names. The town's response raised widespread media interest around the world, with the BBC World Service and newspapers in Greece, Saudi Arabia, Australia and Canada covering the story.

On 27 October 2008, in the case of Harrods Ltd v. Harrods Limousine Ltd, the Harrods store applied to the Company Names Tribunal under s.69(1)(b) Companies Act 2006 for a change of name of Harrods Limousine Ltd, which had been registered at Companies House since 14 November 2007. The application went un-defended by the respondent and the adjudicator ordered on 16 January 2009 that Harrods Limousine Ltd must change their name within one month. Additionally the respondent was ordered not to cause or permit any steps to be taken to register another company with an offending name which could interfere, due to its similarity, with the goodwill of the applicant. Finally, Harrods Limousine Ltd was ordered to pay Harrods' costs for the litigation.^[65]

Following the deaths of Diana, Princess of Wales, and Dodi Fayed, Mohamed Al-Fayed's son, two memorials to the couple commissioned by Al-Fayed were erected inside Harrods. The first, located at the base of the Egyptian Escalator, was unveiled on 12 April 1998, consisting of photographs of the two behind a pyramid-shaped display that holds a wine glass smudged with lipstick from Diana's last dinner as well as what is described as an engagement ring Dodi purchased the day before they died.^[66]

The second memorial, unveiled in 2005 and located by the escalator at door three is entitled Innocent Victims, a bronze statue of the two dancing on a beach beneath the wings of an albatross, a bird said to symbolise the "Holy Spirit".^[67] The sculpture was created by William Mitchell, a close friend of Al-Fayed and artistic design advisor to Harrods for 40 years. Al-Fayed said he wanted to keep the pair's "spirit alive" through the statue.^[68]

• Harrods Buenos Aires
• Fortnum & Mason
• Jenners, known as the "Harrods of the North"