RATER scale

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This document discusses expectations of Facebook based on the RATER model. It outlines key aspects of reliability, assurance, tangibility, empathy and responsiveness Facebook provides. It also discusses adequate expectations customers have such as connecting people and responsiveness. Desired expectations are also noted such as notification pop ups, customer recognition and using Facebook as a platform for fundraising and earning.

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Aksahy Dhawan – 005
Piyush Dhake- 004
Ehtasimul Hoque- 007

Contents
 RATER MODEL
o Reliability
o Assurance
o Tangibility
o Empathy
o Responsiveness
 ADEQUATE EXPECTATIONS
 DESIRED EXPECTATIONS

Reliability
 Connecting People Across the
Globe
 Facebook is Free
 Information Sharing
 Accessibility to Correct
Information
 Design of Robust and Rugged
Website
 Security Policy
 Free from Bugs
 Customized Information
Sharing
 Customer Data Management

Assurance:
1. Easy user interface
2. Notification pop up
3. End to end encryption in text
messages
4. Availability of Video calls
5. Right to privacy
6. Immunity face , violent and
inappropriate contents
7. Delighting appearance
8. Shows New friend suggestions
9. Shows Availability of online users

Tangibility
 Traffic control on Facebook site
 Minimum searching time
 Simultaneous (Group) and easy
Communication
 Source of Information (NEWS,
Technological Innovations)
 Tracking and updates of events
 Marking safe in case of natural calamities.
 Universal use of Facebook Logins.

Responsiveness
 Immediate response for Spam reporting
 Fast Password recovery

Adequate Expected
 Self Perceived Role- Connecting People,
Responsiveness to multifunctionality
 Word of Mouth - Bring together people of all caste,
creed, religion, nation
 Situational Factor – Efficient traffic management,
Recovery provisions
 Implicit Promises – User ID, other software specs
 Explicit promises – Data security, Care for customer
 Perceived Alternative services – video calling, Event
tracking, Artificial intelligence
 Temporary Service Intensifier – Immunity to spam,
Do not disturb

Desired
 Notification pop up
 Customer recognition
 Entertainment and news
 E market
 Fund raising for social causes
 Platform for earning

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Tran Quoc Bao: Redefining Healthcare Leadership in Vietnam and Promoting Global Medical Tourism He is recognized by Google as one of the Best and Most Influential Healthcare Leaders in Vietnam in 2024. Bao stands as a visionary force in transforming the country’s healthcare landscape. From spearheading groundbreaking partnerships to raising Vietnam’s profile in global medical tourism, Dr. Bao’s leadership has left an indelible mark on the industry. Dr. Bao’s extensive influence spans across several key organizations, including Prima Saigon, PwC Consulting, City International Hospital, TMMC Healthcare, and Cao Thang Hospital. His work has been integral in shaping a modern, innovative healthcare ecosystem that leverages international collaborations to improve Vietnam’s medical standards and attract global attention. A cornerstone of Dr. Bao’s strategy has been fostering partnerships with leading global entities. Through TMMC Healthcare, he facilitated cutting-edge technology transfer and medical staff training in collaboration with international partners, particularly from Japan. These collaborations have propelled Vietnam into the global healthcare conversation, offering patients world-class treatments and medical expertise. At City International Hospital, Dr. Bao’s vision came to life as the institution became a hub for medical tourism, known for providing high-quality healthcare at competitive prices. His leadership in ensuring the integration of international best practices, advanced technology, and patient-centered care has made the hospital a sought-after destination for medical tourists worldwide. Under his guidance, Cao Thang Hospital has also grown into a key player in delivering exceptional healthcare services, while Prima Saigon and PwC Consulting have provided strategic insights into enhancing Vietnam's healthcare infrastructure and business practices. Dr. Bao’s efforts extend beyond healthcare facilities. He has been a catalyst for international conferences and medical tourism initiatives, positioning Vietnam as an emerging global destination for health services. By collaborating with global experts and medical institutions, Dr. Bao has created opportunities for knowledge exchange, advancing the country’s reputation as a hub for innovation and quality care. In 2024, as one of Vietnam’s leading healthcare figures, Dr. Bao’s contributions have positioned the country as a key player in the medical tourism market. His strategic vision continues to bridge the gap between healthcare excellence and global recognition, cementing Vietnam’s place on the world stage. Through his work, Dr. Tran Quoc Bao is not only shaping the future of healthcare in Vietnam but also driving international collaboration and establishing the nation as a beacon of medical innovation.

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CONTACT INFO-- WEBSITE.......https://salvageassetrecovery.com TELEGRAM---@Salvageasset Email...Salvageass...@alumni.com WhatsApp+ 1 8 4 7 6 5 4 7 0 9 6 Life is amusingly funny. One minute I was waiting for my morning coffee, and the next, I was eavesdropping on a barista raving about Salvage Asset Recovery like they were actual superheroes. At the time, I laughed it off. I was under the impression that I would never need such crypto recovery services. My wallet was safe, my security was on solid grounds-or so it seemed. That all changed one week later. I had been planning to transfer some Bitcoin when, out of nowhere, my wallet rejected my credentials. Incorrect password. I tried again. And again. Panic set in. My $330,000 was locked away, and for the life of me, I couldn't remember the password. I was sure I had it right, but the wallet said otherwise. That's when I remembered the barista's enthusiastic endorsement of Salvage Asset Recovery; desperate, I looked them up and decided to reach out. From the very first message, their team showed patience, understanding, and a great deal of professionalism, assuring me that I wasn't the first-not to say the last-person in the world who had lost access to his wallet because he forgot the password. Their confidence set me at ease, but I couldn't help it: I was nervous. Was my Bitcoin gone forever? Not a chance. Over the succeeding days, their experts worked through different advanced decryption techniques to crack my forgotten password. They swam through the security layers, tested all sorts of possible variations, and-miraculously-got me back in. It felt like I had won the lottery when I saw my balance restored. I must have sounded just like that barista, singing Salvage Asset Recovery's praises to anyone who would listen, as the relief was overwhelming. They didn't just recover my funds but also gave me practical advice on password management, securing my crypto, and avoiding similar disasters in the future. Nowadays, every time I pass that coffee shop, I make sure to leave a fat tip—just because, if it wasn't for that conversation, I could still be locked out of my Bitcoin. Lesson learned: Always double-check your passwords. And if you ever find yourself locked out of your crypto, Salvage Asset Recovery is the name to remember.

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Overview: Carried forward from the “Licensing for Car and Home Parts I&II” document discusses the financial performance, licensing, and innovative engineering of glass cars and home applications with glass and steel combined at the granular level of topology. This document “Franchise and Licenses Parts 1&II” discusses licensing, franchise costs, and the development of glass homes and vehicles through innovative engineering, with extensive reporting and analysis.

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CURRICULUM VITAE BACKGROUND INFORMATION PROFILE Professor Paul Allieu Kamara is a distinguished academic and practitioner specializing in Leadership Development, Financial Crime Prevention and Christian Leadership, with over 18 years of experience spanning administration, media, teaching and ministry, he has significantly contributed to both academic and practical fields. Academic Qualifications: Fields of studies: Philosophy, Journalism, Leadership and Organizational Development, Business Administration, Christian Business Administration, Christian Leadership, Curriculum Designing and Research Education Years of experience: 19 years in Administration, Media, Teaching, (Offices: Admin, Media, Classrooms).

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Factors Influencing Outsourcing Decisions in Large Manufacturing Organizations in Kenya A Study of British American Tobacco - Thika Outsourcing has become a critical strategy for large manufacturing organizations seeking to enhance efficiency, reduce costs, and focus on core competencies. In Kenya, companies such as British American Tobacco (BAT) - Thika have increasingly adopted outsourcing to streamline operations and improve overall performance. This study examines the key factors influencing outsourcing decisions in large manufacturing firms, with a specific focus on BAT Thika. 1. Overview of Outsourcing in Manufacturing Outsourcing in manufacturing refers to the delegation of certain production processes, logistics, human resource management, or other business functions to third-party service providers. It allows companies to leverage external expertise, reduce operational costs, and improve productivity. BAT Thika, as a leading tobacco manufacturer, outsources various functions, including raw material supply, distribution, security services, and IT solutions, to enhance efficiency and competitiveness. 2. Factors Influencing Outsourcing Decisions Several factors influence the decision to outsource in large manufacturing organizations, including: a) Cost Reduction and Efficiency Cost considerations are among the primary drivers of outsourcing. BAT Thika, like other manufacturers, seeks to lower operational expenses by outsourcing non-core functions such as maintenance, transportation, and administrative services. Outsourcing helps reduce overhead costs, minimize labor expenses, and optimize production efficiency. b) Focus on Core Competencies By outsourcing non-essential operations, BAT Thika can concentrate on its primary business activities, such as product innovation and quality control. This strategic focus allows the company to allocate resources effectively and maintain a competitive advantage in the tobacco industry. c) Technological Advancements The rapid evolution of technology has necessitated outsourcing in areas such as IT infrastructure, cybersecurity, and automation. BAT Thika collaborates with external IT firms to manage digital operations, data security, and system maintenance, ensuring it remains technologically competitive. d) Quality and Service Improvement Outsourcing enables access to specialized expertise, leading to better product quality and service delivery. BAT Thika partners with third-party logistics providers and raw material suppliers to ensure consistent quality standards and timely production. e) Regulatory and Compliance Factors The manufacturing sector in Kenya is governed by strict legal, environmental, and industry regulations. BAT Thika outsources legal and compliance functions to ensure adherence to government policies, tax laws, and international tobacco regulations. f) Supply Chain and Market Dynamics Outsourcing is influenced by market trends, demand fluctuations, and supply chain constraints.

Tran Quoc Bao Represents Prima Saigon at World Association of Eye Hospitals M...Ignite Capital

Tran Quoc Bao: A Visionary Leader in Vietnam’s Ophthalmology Field Tran Quoc Bao has been a driving force in advancing ophthalmology in Vietnam, earning recognition for his dedication to improving eye care. With a deep passion for making quality vision healthcare accessible to all, Bao has played a key role in elevating Vietnam's position in the global ophthalmology community. In 2011, Bao made a landmark contribution by introducing Cao Thang Eye Hospital to the World Association of Eye Hospitals (WAEH). This significant step connected Cao Thang with some of the world’s most prestigious eye care institutions, marking the beginning of Vietnam’s prominent role in global ophthalmology. His vision ensured that local professionals had access to cutting-edge research, technology, and expertise. Bao’s leadership has expanded beyond Cao Thang, with his recent representation of Prima Saigon at the WAEH’s 17th meeting. His participation highlights his commitment to promoting Vietnam’s growing role in international eye care. By collaborating with global experts and sharing best practices, Bao has raised the standard of eye care in Vietnam. Under Bao’s guidance, Cao Thang Eye Hospital and Prima Saigon have become leaders in Vietnam’s ophthalmology sector, offering advanced treatments and focusing on education for the next generation of ophthalmologists. Bao believes strongly in the importance of training future professionals to ensure the continued growth of the field. Bao is also committed to making eye care accessible to all, particularly in rural areas. He has worked to ensure that even remote communities in Vietnam receive essential vision care, bridging the gap between global advancements and local needs. His efforts have significantly improved the lives of thousands across the country. Through his leadership and collaboration with global institutions, Tran Quoc Bao has become a key figure in the evolution of ophthalmology in Vietnam. His work has not only transformed the healthcare system but also positioned Vietnam as a rising hub for eye care in Asia. Bao’s legacy is one of inspiration, driven by a vision of collaboration, education, and excellence. His contributions will continue to shape the future of ophthalmology, leaving a lasting impact on the global community.

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Tran Quoc Bao the first Vietnam joining the prestigiousAdvisory Board of Asia...Ignite Capital

Tran Quoc Bao: A Visionary Leader Shaping the Future of Healthcare Tran Quoc Bao, the first Vietnamese to join the prestigious Advisory Board of Asian Hospital & Healthcare Management, is a trailblazer in both healthcare and finance. As CEO of Prima Saigon, Vietnam’s premier international daycare and ambulatory hospital, Bao has set new benchmarks for medical care and innovation, positioning the institution as a leader in Southeast Asia’s healthcare landscape. Bao’s career spans nearly two decades, blending healthcare administration with investment banking expertise. He has held key roles at institutions like City International Hospital, FV Hospital, and TMMC Healthcare, and played an instrumental part in transforming Cao Tang Hospital into Vietnam’s first Joint Commission International (JCI)-accredited facility. This milestone placed Vietnam firmly on the global healthcare map. Not just a clinical leader, Bao is also a financial strategist with elite credentials—CFA®, CMT®, CPWA®, and FMVA®—who has driven over $2 billion in healthcare mergers and acquisitions. His ability to marry medical expertise with financial acumen has redefined healthcare investments in Vietnam and beyond. Bao’s influence extends through his prolific contributions to major publications such as Bloomberg, Forbes, and Voice of America, where his articles on healthcare investment and innovation have made him a sought-after thought leader. His accolades include being named Healthcare Executive of the Year (Vietnam) in 2021 and Medical Tourism Leader of the Year (Japan) in 2021. His advisory roles with consulting giants like BCG, Bain, and McKinsey have positioned Bao at the forefront of strategic healthcare investments in Asia, ensuring that he continues to shape the future of global healthcare. With his unmatched vision and leadership, Tran Quoc Bao is more than a pioneer; he’s a catalyst for change, revolutionizing healthcare on the world stage.

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Tran Quoc Bao - Best and Most Influential Healthcare Leaders in Vietnam 2024Ignite Capital

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Tran Quoc Bao Represents Prima Saigon at World Association of Eye Hospitals M...Ignite Capital

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3. RATER Model

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