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Dtdc

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This PPT all about the DTDC service operations. There are different aspects covered under the services.Service blue print also available in it. failures also included in it. Take a look you can get lot of info from this. on courier services and the logistics departments. Technologies used by the courier services.performance parameters also included in it.

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Study on Service Operations of DTDC Ltd Presented by:- • Manish Kumar • Aman • Kavery Sharma • Abhilash Gupta • Ashish Kumar Verma
Introduction • 1990: Inception of DTDC by Mr. Subhasish Chakraborty, Founder and CMD, Incorporated as private Limited Company. • 1994: Converted as Public Limited Company. • DTDC has 7 zonal offices, 20 strategically located Regional offices and over 430 operating facilities spread across India. • More than 10,500 franchisees and extends services to over 10,500 Pin codes. • Handling more than 12 million shipments every month. • DTDC has 240 international location including USA, UK, Canada, UAE, Hong Kong, Australia, China and all Asian countries. • 35,000 total work force.
Vision and Mission Vision – To be India’s Preferred Express Parcel Service Provider with a Special consumer focus. Mission – DTDC dream to be a Rs. 5000 Crore valued enterprise by 2020
Awards • DTDC has been recognized as the ‘BEST COMPANY TO WORK FOR’ – 2018 • DTDC Express Limited was awarded National Award for Exemplary Position under Express/Courier category at CII Scale Awards 2016. • DTDC Express limited has been ranked as the Most Attractive Brand in India’s Most Attractive Brand 2016 by TRA Research. • DTDC has been awarded the Best Franchisor Award for the 10th time in a row by Franchisee India. • DTDC was ranked as India's Most Trusted Courier Service Brand for the third time in a row • DTDC has been awarded with the prestigious Most Admired Brand Award in Asia at The Asian Brand Conclave for 2014-15. • DTDC won the Best Franchisor Award in the country under the category Courier & Cargo for 9th time in 2014 by Franchising World. • DTDC was awarded the Supply Chain and Logistics Excellence (SCALE) Awards • DTDC won the coveted title of Most Innovative Mid-sized Top 100 Companies by Inc. India for the second consecutive time in 2015.
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Service blue print Creating package for delivery Calling or going to DTDC Office for submission of the package Receive Receipt containing tracking no. Payment for delivery Different DTDC offices in the Locality DTDC website Receiving the package Making of receipt and assigning tracking number Weighting and estimating the cost of delivery Transferring the package to the centre office Delivery to the respective address Carrying the package from centres to different locations and from there to respective addresses Updating track record on the site Carrying the package from centres to different locations and from there to respective addresses Onstage visible contact employee action Backstage invisible contact employee action Support process LINE OF INTERNAL INTERACTION
Creating package for delivery Calling or going to DTDC Office for submission of the package Receive Receipt containing tracking no. Payment for delivery Different DTDC offices in the Locality DTDC website Receiving the package Making of receipt and assigning tracking number Weighting and estimating the cost of delivery Transferring the package to the centre office Delivery to the respective address Carrying the package from centres to different locations and from there to respective addresses Updating track record on the site Carrying the package from centres to different locations and from there to respective addresses Physical Evidence Customer Actions Onstage visible contact employee action Backstage invisible contact employee action Support process SERVICE BLUEPRINT LINE OF INTERNAL INTERACTION LINE OF INTERACTION LINE OF VISIBILITY
Service Process
Potential Failures Environmental Disturbances. Transportation of Consignment. Loading and Unloading Cycle Preference. Material Damage Source. Franchises Branch Apex Corporate Office Human Errors. Miscellaneous.
Solutions to makes the Service Delivery System more robust FTP (File Transfer Protocol) technology through CSV files. Upgradation of Messaging Service Avoiding Bugs in the website Avoiding shipping delays Usage of standard labelling materials Upgradation of new transport vehicles which safe guard the Packaging
Performance Parameters • Reliability • Location • Safety • Security • Premium Express Service • -DTDC plus • - Prime Time Plus • - Premium Express Cargo • Technological development • Packaging Solutions
Suggestion to the company
Dtdc

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Dtdc

  • 1. Study on Service Operations of DTDC Ltd Presented by:- • Manish Kumar • Aman • Kavery Sharma • Abhilash Gupta • Ashish Kumar Verma
  • 2. Introduction • 1990: Inception of DTDC by Mr. Subhasish Chakraborty, Founder and CMD, Incorporated as private Limited Company. • 1994: Converted as Public Limited Company. • DTDC has 7 zonal offices, 20 strategically located Regional offices and over 430 operating facilities spread across India. • More than 10,500 franchisees and extends services to over 10,500 Pin codes. • Handling more than 12 million shipments every month. • DTDC has 240 international location including USA, UK, Canada, UAE, Hong Kong, Australia, China and all Asian countries. • 35,000 total work force.
  • 3. Vision and Mission Vision – To be India’s Preferred Express Parcel Service Provider with a Special consumer focus. Mission – DTDC dream to be a Rs. 5000 Crore valued enterprise by 2020
  • 4. Awards • DTDC has been recognized as the ‘BEST COMPANY TO WORK FOR’ – 2018 • DTDC Express Limited was awarded National Award for Exemplary Position under Express/Courier category at CII Scale Awards 2016. • DTDC Express limited has been ranked as the Most Attractive Brand in India’s Most Attractive Brand 2016 by TRA Research. • DTDC has been awarded the Best Franchisor Award for the 10th time in a row by Franchisee India. • DTDC was ranked as India's Most Trusted Courier Service Brand for the third time in a row • DTDC has been awarded with the prestigious Most Admired Brand Award in Asia at The Asian Brand Conclave for 2014-15. • DTDC won the Best Franchisor Award in the country under the category Courier & Cargo for 9th time in 2014 by Franchising World. • DTDC was awarded the Supply Chain and Logistics Excellence (SCALE) Awards • DTDC won the coveted title of Most Innovative Mid-sized Top 100 Companies by Inc. India for the second consecutive time in 2015.
  • 6. Service blue print Creating package for delivery Calling or going to DTDC Office for submission of the package Receive Receipt containing tracking no. Payment for delivery Different DTDC offices in the Locality DTDC website Receiving the package Making of receipt and assigning tracking number Weighting and estimating the cost of delivery Transferring the package to the centre office Delivery to the respective address Carrying the package from centres to different locations and from there to respective addresses Updating track record on the site Carrying the package from centres to different locations and from there to respective addresses Onstage visible contact employee action Backstage invisible contact employee action Support process LINE OF INTERNAL INTERACTION
  • 7. Creating package for delivery Calling or going to DTDC Office for submission of the package Receive Receipt containing tracking no. Payment for delivery Different DTDC offices in the Locality DTDC website Receiving the package Making of receipt and assigning tracking number Weighting and estimating the cost of delivery Transferring the package to the centre office Delivery to the respective address Carrying the package from centres to different locations and from there to respective addresses Updating track record on the site Carrying the package from centres to different locations and from there to respective addresses Physical Evidence Customer Actions Onstage visible contact employee action Backstage invisible contact employee action Support process SERVICE BLUEPRINT LINE OF INTERNAL INTERACTION LINE OF INTERACTION LINE OF VISIBILITY
  • 9. Potential Failures Environmental Disturbances. Transportation of Consignment. Loading and Unloading Cycle Preference. Material Damage Source. Franchises Branch Apex Corporate Office Human Errors. Miscellaneous.
  • 10. Solutions to makes the Service Delivery System more robust FTP (File Transfer Protocol) technology through CSV files. Upgradation of Messaging Service Avoiding Bugs in the website Avoiding shipping delays Usage of standard labelling materials Upgradation of new transport vehicles which safe guard the Packaging
  • 11. Performance Parameters • Reliability • Location • Safety • Security • Premium Express Service • -DTDC plus • - Prime Time Plus • - Premium Express Cargo • Technological development • Packaging Solutions
  • 12. Suggestion to the company