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Vonage Business Communications
4.0
Overall rating
Reviews
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About Vonage Business Communications
Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.
Vonage Business Communications pricing
Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at US$19.99/month.
Starting Price:
US$19.99/month
Free Version:
Yes
Free trial:
Yes
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Vonage Business Communications Reviews for UK Users
Feature rating
5 reviews of 313
View all reviews
Mirza Abdul Ghafoor
- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 23/10/2022
If you make heavy calls. Take this !
Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .
Pros
Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !
Cons
Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !
Alternatives Considered
Google VoiceReasons for Switching to Vonage Business Communications
Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .
Jackson
- Industry: Philanthropy
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 03/05/2024
Vonage Review for Call Center
We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.
Pros
It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.
Cons
Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.
Byron
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 05/12/2024
Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas...
I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares.
Pros
Has good features like call recording and sms (when it's not losing your messages into the void)
Cons
Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic
Tim
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 30/12/2024
Vonage Experience
Pros
It's good for voice calls and it's convenient for being on your phone and computer.
Cons
Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.
David
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 03/02/2024
Vonage good service for the money
I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.
Pros
I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.
Cons
Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.