StatusHub

Join StatusHub for EDUCAUSE Demo Day (Virtual) We’ll be presenting at the EDUCAUSE Demo Day — a live virtual event for higher ed professionals exploring new technologies. 📅 October 9, 2025 🕒 Batch 3: Enterprise Strategy, Infrastructure, and Support — approx. 3:10 p.m. ET See how StatusHub helps universities and colleges improve communication around incidents and maintenance events through audience-specific status pages that simplify IT transparency. Register for free to join the session live: 🔗 https://buff.ly/KTf8HIR #EDUCAUSE #HigherEdIT #EDUCAUSEDemoDay #StatusPages #IncidentCommunication #EdTech

We’ve just published our Q2 2025 product updates. Here’s what’s new in StatusHub: - API v3 Preview – While the full release is still in progress, parts of our new API v3 are already available to use. - Analytics Visibility Controls – Embedded dashboards in the control panel can now be restricted to owners only, giving teams more control. - Subscriber Quota Alerts – A small but helpful addition to help you stay ahead of your limits. 🔗 Read the full Q2 update here: https://buff.ly/GcQC0fK #IncidentCommunication #StatusPages

Best Practices for Incident Communication with a Status Page The first minutes of an incident are often the most chaotic. Definitions aren’t aligned. Messaging is improvised. Updates are inconsistent. The most effective teams don’t just react, they prepare. One foundational best practice? Define severity levels clearly. It sounds basic, but using a standard three-tier system: - Service is operating normally - Performance issues - Service disruption Helps everyone from support to leadership know what’s happening at a glance. This traffic light system removes confusion during critical moments. It allows users to understand the severity and act accordingly instantly. From there, your status page becomes a single source of truth. It keeps users informed in real time, helps reduce pressure on support teams, reassures stakeholders, and builds credibility over time. These are seven more best practices to improve IT incident communication using a status page: - Use templates for consistent communication and save time - Keep your status page updated in real-time - Enable subscriptions so users get notified automatically - Communicate across multiple notification channels - Use plain, non-technical language for public status pages - Keep updates consistent to keep users informed - Show historical data to build long-term trust If you're still figuring this out (or looking to improve), the full guide on the StatusHub blog is a solid starting point. Read the full version here: https://lnkd.in/gRMfDVqA #IncidentCommunication #StatusPages #DowntimeCommunication

Tailored Incident Communication for the Education Sector Starting a short series on how different teams use Connected Hubs in StatusHub. This feature allows you to create audience-specific status pages, so updates are always relevant and targeted. Organizing by region, customer, or public/private audiences helps minimize confusion, enhance response times, and provide tailored communication. In education, universities with multiple campuses can benefit from this. Instead of a single status page, each campus can have a dedicated hub aligned with its systems. Shared services like email or a student portal can be linked across campuses. So if one shared system is down, all relevant pages update automatically — no duplication needed. It keeps communication relevant, avoids over-alerting, and ensures staff and students see only what matters to them. What systems does your institution currently use for incident communication? I'm eager to learn about your process and demonstrate StatusHub's capabilities in this area. #HigherEd #ITManagement

Following the first quarter of 2025, we’re sharing our latest StatusHub product updates in a slightly different format from our usual one. This time, we’re sharing two major updates — enhanced mobile user experience for the Control Panel and a pre-announcement of our completely redesigned API V3 — and several improvements across the platform. 🔗 Learn more: https://buff.ly/lOt8oq9 #StatusPage #IncidentCommunication #IncidentManagement

@StatusHub - IT Incident and Disruption Communication Tool. ✔ Private & public status pages ✔ Monitoring tools integrations ✔ Multiple Notification Channels ✔ Self-service notification subscriptions ✔ Communicate incident and service status ✔ Create and schedule maintenance events in advance ✔ Connected hubs ensure the right audience gets the right updates Try StatusHub for free: https://buff.ly/3KWHTWe

How StatusHub helps Higher Education: Colleges typically rely on multiple IT systems (email, learning management systems, online registration, etc.). StatusHub allows institutions to provide students, faculty, and staff with real-time updates about the status of these services. This transparency reduces confusion during system downtimes or scheduled maintenance.

Communicate proactively with end users by informing them about scheduled downtime. Update them in real-time if the impact on the service changes, and create templates for consistent communication. #StatusPage #IncidentCommunication

How to reduce support tickets and ease the strain on your support team? → Use a status page to proactively update users. With @StatusHub, you can: • Automate incident updates • Reduce confusion & complaints • Build user trust Start for free: https://buff.ly/3KWHTWe