Inkeep reposted this
I might be 2 years earlier here but I've been thinking about when AI Agents actually make sense vs. when they don't. Here's a framework: AI Agents win when A > h. Translation: When the rate of agent iteration (A) beats the rate of human iteration (h) on a problem. Most "agent" pitches miss this. They sell automation on predictable tasks—FAQ bots, simple ticket routing, basic if-this-then-that logic. Those are fine, but they're 5/10 problems. You don't need agents for that. You need workflows. I think AI Agents make sense for the 9s and 10s: high-uncertainty problems where you don't know the answer upfront. Example: A Head of AI at Fortune 500 needs to evaluate which tools fit a company that large and complex. That's not a FAQ-bot problem. It's a "surface answers from internal docs, vendor specs, and team feedback—grounded in reality, not generic hype" problem. An agent can test 100 approaches overnight. A human team can test maybe 3 per week. That's the difference. Or take technical writing. Docs are never "done." They evolve as your product does. An agent can map thousands of support tickets, identify gaps, draft updates, and adapt as feedback comes in—faster than any human could manually iterate. The pattern: Agents get you from "we don't know" to "here's the answer" in hours instead of weeks. They test, adapt, and learn faster than manual iteration ever could. But—and this matters—only if they're grounded in your product reality and you keep final say. Fast iteration within guardrails, not autonomous chaos at scale. The shift: Stop thinking "what tasks can I automate?" Start thinking "what problems require 100 iterations to get clarity?" That's where A > h. That's where agents belong. If your problem is a 9 or 10, agents beat humans every time. If it's a 5, save yourself the complexity. We're building for the 9s and 10s. Bring the tough problems—the ones where speed to clarity matters and uncertainty is high. That's where this gets interesting. PS: Written with support from Inkeep brand-guide agents.