Features
With how far artificial intelligence has progressed in the last few years, it’s no wonder the technology is being leveraged to increase productivity in businesses around the world. While many providers offer AI technology as part of their CRM, we think Freshworks’ Freshsales software offers the best overall AI companion in Freddy.
Freshsales’ AI-powered Freddy offers useful sales intelligence features including deal insights and sales forecasting and reports, alongside contact scoring and automated data cleaning. It also offers content writing services for sales campaigns, making it a versatile AI-powered tool for teams that want to maximize the potential of this technology.
Pricing
Freshsales actually offers the lowest-priced base plan out of any provider we’ve included on this list at $11 per user per month, as well as a free forever plan for up to three users. However, we didn’t rate it as our best budget plan as most of its best features, including Freddy AI insights, are only available on its Pro plan and up, and this costs at least $47 per user per month.
It’s quite a high price overall, but its AI features are powerful and worth a try for businesses that can capitalize on its versatility.
Customer Service
All plans offer live chat, email and phone support 24 hours Monday to Friday, which is excellent as far as availability goes. However, feedback on its support team is mixed, with reviews on Trustpilot criticizing inconsistent answers, long wait times and lack of response.
Reviews on G2 are friendlier, with more users praising its customer support than criticizing it, while on Capterra it seems to have more positive feedback overall.
Reputation
Freshsales’ Trustpilot rating seems to be an anomaly, with a 1.9 score from just 89 reviews compared to much higher and robust scores on G2 (4.5 from over 1,000) and Capterra (4.5 from over 600). Its scores for ease of use, customer service, features and value are even across the board on Capterra, while users on G2 are particularly fond of the company’s usability and customer management features.
Learn more: Read our full Freshsales review.