The Executive’S Guide to Creating and Implementing an Integrated Management System: Optimally and Synergistically Incorporating Iso and Corporate Responsibility Management Standards in Response to an Ethical Imperative
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Eugene A. Razzetti
Eugene A. (Gene) Razzetti retired from the U.S. Navy as a Captain in 1992, a Vietnam Veteran and having had two at-sea and two major shore commands. Since then, he has been an independent management consultant, project manager, and ISO auditor. He became an adjunct military analyst with the Center for Naval Analyses after September 11, 2001. He has authored six management books, co-authored MVO 8000, a Corporate Responsibility Management Standard, and numerous journal articles related to management systems and the Department of Defense. He has served on boards and committees dealing with ethics and professionalism in the practice of management consulting. He is a senior member of the American Society for Quality (ASQ) and assisted the Government of Guatemala with markedly heightening the security posture of its two principal commercial port facilities.
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The Executive’S Guide to Creating and Implementing an Integrated Management System - Eugene A. Razzetti
The Executive’s Guide
to Creating and Implementing an
INTEGRATED
MANAGEMENT
SYSTEM
Optimally and Synergistically
Incorporating ISO
and Corporate Responsibility
Management Standards
in response to an Ethical Imperative
Eugene A. Razzetti
42379.pngAuthorHouse™
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Bloomington, IN 47403
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Phone: 1 (800) 839-8640
© 2016 Eugene A. Razzetti. All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.
Published by AuthorHouse 03/03/2016
ISBN: 978-1-5049-8301-3 (sc)
ISBN: 978-1-5049-8299-3 (hc)
ISBN: 978-1-5049-8300-6 (e)
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and such images are being used for illustrative purposes only.
Certain stock imagery © Thinkstock.
Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.
Dedication
Foreword
Contents
Dedication
Foreword
Introduction
Section One Preparing For The Ims
Chapter One: What Is An Integrated Management System?
Chapter Two: Ims Building Blocks
Section Two Constructing The Integrated Management System
Chapter Three: Internal Auditing – The Heart Of The Ims
Chapter Four: Quality Management
Chapter Five: Environmental Management
Chapter Six: Information Management - Get In Front Of This And Stay There
Chapter Seven: Organizational Security Management
Chapter Eight: Corporate Responsibility Management – Becoming A Good Company And A Better Neighbor
Chapter Nine: Facilities Hardening And Contingency Planning
Appendix One Organizational Security Management Checklist
Appendix Two Sample Operating Procedure (Op) For Corporate Responsibility Management (Ref: Mvo 8000)
Appendix A-1 Corporate Responsibility Management Internal Audit Checklist
Appendix Three A Robust, Replicable, And Defensible Risk Management Strategy
Appendix Four Glossary
References
Other Books By Eugene A. Razzetti
About The Author
Notes
Introduction
In recent years, even the most overconfident CEOs have acknowledged the success of structured management systems like ISO 9000, ISO 14000, and some of the others. Security management standards like ISO 27000 (Information Systems Security Management) and ISO 28000 (Supply Chain Security Management) respond to a global imperative that increases every day and can surge at any moment.
In those same recent years, monumental company failures have both underscored the need and created the requirement for CEOs to operate their organizations in accordance with the highest standards of ethical conduct, moral leadership, and responsibility to the community. CEOs and CFOs are now being required to satisfy themselves and attest in writing regarding the veracity of their organization’s documentation. Reliance on outside auditors, to the exclusion of internal auditing and controls, inevitably leads to disaster. The ability to conduct effective internal audits is vital for the success of an organization.
I have set up what I call Integrated Management Systems or IMS
in client organizations, some juggling as many as four ISO Certifications; and both the clients and I have been very pleased with the results.
Points to Remember
✓ An organization, large or small, public or private, should pledge itself to operate not only under the best management practices available, but under the highest standards of moral and ethical conduct as well.
✓ Organizations of any size or mission are vulnerable to cyber or physical attack
✓ An ethical imperative means a command to operate under an exacting set of ethical standards because it is the only morally appropriate action for professional managers to take
✓ The latter half of the twentieth century witnessed the growth of the right thing to do
in Management¹
✓ Good companies are no longer defined solely in terms of profit or volume.
✓ Organizations can take a structured approach to Corporate Responsibility Management (CRM), just like the ISO Standards or any other structured best management practices.
1. Combining ISO and CRM requirements
Organizations need to recognize and accept all of the previously unseen responsibilities that involve good citizenship. It is neither easy nor automatic, but for an organization to be a good citizen, it must succeed across a spectrum of challenges that include (in addition to building a profitable business):
• Community responsibility
• Employee health, safety and quality of life
• Environmental compliance.
This book re-introduces MVO 8000, an International Standard which I had the privilege to help create and revise. It is not the intention of this Standard to replace the knowledge and skill of the CEO with a cookbook. Rather, it provides proactive CEOs with useful tools to run their organizations as good leaders, managers, and neighbors.
Figure 1 MVO 8000 Corporate Responsibility Management System
39158.pngMVO 8000 specifies the framework for effective Corporate Responsibility Management. It enables organizations to formulate policies and objectives governing Corporate Responsibility
, incorporating statutory and regulatory requirements, and the requirements of company personnel, stakeholders, suppliers, and the community. The Standard itself does not establish any specific ethical standards or values. MVO 8000 is applicable to every organization planning to:
• Implement, maintain, and improve a Corporate Responsibility Management System
• Comply with the established Corporate Responsibility policies
• Have its Corporate Responsibility Management System certified by an external organization and recognized worldwide
• Confirm by periodic audits that the Corporate Responsibility System is implemented and maintained in accordance with the Standard.
Incorporating MVO 8000 with applicable ISO Standards into an IMS ensures that all processes developed reflect responsibility to the community, as well as technical and security superiority.
Here is the first look at the table that links Corporate Responsibility Management or CRM
with four of the most well-known ISO Management Standards. Table 1 provides the first look at how ISO Standards and standards of Corporate Responsibility Management can be integrated, for the benefit of everybody. It also shows the inter-relationship of the standards and the many opportunities for synergy.
Table 1 Comparing the ISO Standards with MVO 8000, as part of the IMS
2. The Ethical Imperative
40686.pngEthics refers to well-based standards of right and wrong that prescribe what humans do, usually in terms of duties, principles, specific virtues, or benefits to society
.²
Webster defines an imperative
as not to be avoided
, expressing a command
, commanding
, compelling attention or action
. You get the idea.
The definitions above, taken together, describe four foundations in which ethics and ethical conduct can be seen:
•