IT For A New World

Since April 2020, Cisco’s collaboration platform, WebEx, has on an average clocked 25 billion meeting minutes a month. Outside the United States, India has been the second-highest user, recording 40 per cent year-on-year increase in March 2021. Does this mean in-person meetings will become history? Probably not. However, most changes at the workplace triggered by the pandemic are here to stay.

This is not surprising. Adoption of digital technology has seen a decade's growth in the past 12-15 months as companies shifted to the distributed remote work model. This meant increased demand for Cloud service providers. Companies also adopted digital tools to make operations more efficient. These included Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA), which involves automating repetitive tasks. As digital became big, cyber attacks also rose and security became a concern.

As these trends unfold over time, information technology (IT) companies are adopting new ways to help their clients manage these technological changes.