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  • Rotman Management

    Value Creation in Healthcare

    Sep 01, 2019 5 minutes
    Interview by Karen Christensen

    You worked as a leader on the front lines in healthcare for more than 20 years. In your view, what is the industry’s greatest challenge?

    One of the greatest healthcare challenges is leading transformation within a culture that has been pretty static for the last 20 years, and within an operational conundrum that doesn’t have a lot of slack to innovate or learn how to do things differently. Both culturally and operationally, there are barriers to positive change.

    Canada currently ranks 9TH out of 34 OECD countries in terms of ‘healthcare outcomes’, and 10TH in terms of ‘access’. Is our system still world-class?

    It is not, and I believe these rankings are a call to action. One of the key issues is our wait times. There are major variations in wait times for different surgeries. Outcomes are another issue. We do hip

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