Lite & Family Plans

Visit an Emtel Showroom with your National Identity Card and a proof of address (CEB or CWA)

Being the sharer, you will be charged a pro-rated amount depending on the date you subscribe to the service + one month in advance. This is applicable for both your chosen plan and the rental fee of Rs 99 per beneficiary.

If you opt for 499 Family share plan with 3 beneficiaries you will be charged

• Rs 499 for your chosen plan +
• Rs 99 per beneficiary added, in your case Rs 99 x 3: Rs 297 +
• Any excess charge

Emtel Family plan allows you to get the most of your plan by sharing the allowances (minutes, texts and internet) of your plan with 2 to 4 other members.

Any person can share his/her plan to any chosen members. Members of the group do not have to be in the same household or team. The plan can be shared among a group of friends. Emtel Family plan could even work for one person who has multiple devices.

Your postpaid SIM card will be offered to you free of charge upon subscribing to any postpaid plans.

Sharer

• When you share your mobile plan you become the sharer
• The sharer manages the account and has one bill for all connections within the plan.
• The sharer can add beneficiaries to his plan
• The sharer can call the beneficiaries for free

Beneficiary

• Beneficiaries can use calls and internet from the sharer’s plan
• On most plans, a maximum of 4 beneficiaries can be added
• Beneficiary can call other beneficiaries and sharer for free
• The beneficiary does not pay for any usage done.
• Costs are borne by the sharer

You can share your plan with a maximum of 4 members.
A monthly fee Rs99 will be charged for each added beneficiary. The usage will be on a first come first serve basis.

Yes, you should opt for any of the 4 available plans. You will be required to visit an Emtel Showroom to complete the formalities along with your National Identity card and a proof of address.

No, all the allowances in your plan will be shared between you and all your beneficiaries.

Any subscribers can opt for this plan, however all members will have to be Emtel postpaid subscribers only.

The bill will be issued to the name and address of the sharer.

No, your family members will not receive any bill as long as they are in your family plan. The sharer will be the sole responsible of the Emtel Family Plan.

For adding existing Emtel connections, the connections will have to be transferred to your name by the consent of that family member. All members under the Emtel Family Plan (sharer and beneficiaries) will be under the name of the sharer.

Yes, same can be viewed on Self Care only if you are a Self-Care administrator. However, none of the beneficiary can request for the usage detailed neither for himself nor any other beneficiaries.

No, the benefits available on those plans are for local use only that is can be used only in Mauritius, Rodrigues and Agalega. In case, any beneficiary member requires roaming service, approval of sharer and a roaming deposit are required.

Sharer will be charged excess tariff as follows:

Note that sharer and beneficiaries will be able to make excess usage up to the monthly limit set on the sharer mobile number.

Both sharer and beneficiaries will continue to access internet but at speeds up to 1 Mbps for download and 512 kbps for upload.

In case of non-payment of bill, services of entire family will be disconnected.

You have 1 month to effect payment. Example for the June bill, you will have up to the 31^st July to pay your bill.

The sharer can check his available balance by dialing *122# on his mobile number, however beneficiaries cannot do same.
Or you can log on to Self- care.

No, a beneficiary can be the member of only 1 plan at any time.

Emtel Family Plan is not available for corporate customers.

Only the sharer can modify the plan.

To remove or add any member from your plan, you will need to visit any Emtel showroom with you National Identity Card as well as a proof of address, our agent will be pleased to assist you.

Unfortunately, data roll over is not applicable.

No Top up is not available. If your plan is over, you will be charged on excess usage, up to the credit limit allocated to the sharer number.