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284 pages, Hardcover
First published March 7, 2023
”Who ya gonna believe, me or your own eyes?” - Chico Marx in Duck Soup--------------------------------------
The truth isn’t enough. Most people aren’t even listening for it.Agent Mulder knew that the truth was out there. But what can one do about those who are incapable or unwilling to see it, or worse, those who have a vested interest in disbelief? And how much responsibility to persuade the unpersuadable must be carried by those whose truth is in question? Aliens do figure large in this book, but not in the Mulder/Scully mode.
The aim of that book [The Ungrateful Refugee] was to really look back on my own experience, and what people go through now to make some sense of the modern displacement experience. One of the sections of the book is about asylum storytelling, and I had so many stories of people getting disbelieved for the stupidest reasons, and the way that the asylum officers listen to the stories. It was very shocking. I wanted to write a lot more about that and, with this book, I wanted to expand that out to just how the vulnerable are listened to, versus people who are very privileged. - from the Ms Magazine interviewIn Who Gets Believed, Nayeri takes on a broader perspective. She looks at the challenges people face in trying to get their truths believed not only in refugee situations but in many other walks of life.
For most migrants [asylum attorney Maleha Haq] explained, credibility isn’t the reason for rejection. In fact, the issue of credibility is cleverly avoided by using the claimant’s own lack of knowledge about the definition of a word. What is a refugee? Before he is believed, an asylum seeker must choose the right story out of many, the relevant part of a complicated life. It’s like being asked to cut a circular disk from a cylinder. You have many stacked circles, but if you cut at the wrong angle, you have an oval. You’ve failed to present the desired thing.Another thread is her brother-in-law, someone with a lifetime of mental health issues. Making the credibility tale personal, she writes about not believing he was really incapable of providing for himself in the world, seeing him as a leech on his family, a con-artist working the system. This is a powerful approach, bringing in real-world issues, but with names and faces, and humanizing the core questions even more by weaving in how disbelief, even her own, has impacted her life.
Despite all the talk of leadership and change-making, what you actually learn at Harvard Business School is how to be believed—how to be the ones people want to believe, feel safe believing, given their heuristic shortcuts.The cost to refugees is clearly higher but the parallels in how one must approach large systems with language resonates like Big Ben at the top of the hour.
…belonging is a performance with a scriptNayeri looks as well at a bit of the world of medicine. She notes that many caregivers disparage sufferers of Sickle Cell Disease, who must repeatedly seek help with pain issues, as “Sicklers,” refusing to take seriously the very real pain experienced by those afflicted. And she notes caregiver disparagement of different ways of grieving in different cultures.
The Reid Technique begins with an assumption of guilt. It was originally intended to be used only when the interrogator is absolutely certain of guilt. Even then, it was intended not to extract a confession that might condemn the suspect on its own (the technique is, after all, so torturous that even its creators didn’t believe it would cause an innocent person to confess, they seemed aware of that risk), but to uncover new, unknown details—intimate ones about the why and the how—that could then be corroborated. It was that supporting physical evidence that would convict the guilty—a body, a weapon, some real proof.It might be easy to intone a general rule of Trust No One, but refugees do not have that luxury. Unless an asylum-seeker can somehow get legal representation, they are forced to trust people who are in a position to help or harm their cases.
this variability in judicial standards is one of the greatest flaws of the American asylum system. Why should the weight of any kind of evidence vary by judge? Should one’s fate depend on the compassion or politics of the judge assigned? Should it vary by administration?...asylum grant rates go up and down based on who the attorney general is. That’s not just at the judge level but at the screening stage. The number of people found to have credible fear and entitled to be seen by a judge depends on political pressure.
As a foreign kid, I knew that American was a performance. So is refugee, good mother, top manager. Scientist is harder, but still a performance, inherited and learned. Sometimes the drama boils over; sometimes it's a pot on low simmer. In fields where expertise is harder won, more grueling and high stakes, archetypal expectations fall away--one performs brain surgeon as much as CEO, but only by completing brain surgeries. Do that well and you're free to smell like bubblegum and wear boat shoes to work. A CEO is all theater, aped and perfected in private, then trotted out publicly to varying degrees of success. There are some excellent fakers out there.
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McKinsey [management consulting firm] had taught me how to be a twenty-two-year-old who knows nothing but is treated like a savior with all the answers. . . .
Arguing against yourself is also a business school trick. Within the Western dogma of personal power (a belief that other people's potential is enriching, and their need toxic), arguing against yourself is a signal that, to survive, you need nothing from the other person, even if they hold your life in their hands. . . .
[A refugee wrote], "If you are a good storyteller you will be trusted, get a life, and escape from hell. But what do you need to do to be trusted, if telling the truth is not enough?"
The truth isn't enough. Most people aren't even listening for it. They're listening for something else. . . .
Despite all the talk of leadership and change-making, what you actually learn at Harvard Business School is how to be believed--how to be the ones people want to believe, feel safe believing, given their heuristic shortcuts. Some of that, we were taught, is achieved by developing a reputation for honesty, for precision. Some is communicated through signals and codes, the kind that exist in every profession. My classmates and I had privileged upbringings: not all wealthy, but from educated families (like mine, who were doctors), or trained at prestigious firms and universities. We knew how to dress and had internalized the language of the trusted classes. Over hundreds of case-method discussions, we taught it to each other.
Before we decide how to listen to a story, we put people on a spectrum. Do they come to us with need or with potential? Should we listen with our guard up or our imagination on? Will aligning with this person benefit or drain us? How does the storyteller signal, even before that first interaction, that they are worthy of an unguarded, imaginative listen?
Anyone with a boss knows the basics: lock eyes, shake hands firmly, under-promise, over-deliver, repeat. At Harvard Business School, we picked up other ways to affect the need/potential calculus. . . .
Later I went through the list and tried to figure out what it would be like if a refugee in an asylum interview had this same education. . . .
Refugees come with need, so we tell them that there is no room for human error or flaws. Their stories are shorn of trivial oddities, stripped of color, subjected to absurd burdens of proof.
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It didn't take long for me to decide that Josh wasn't sick, but grifting. . . . The cure wasn't therapy; it was work. Just hard, exhausting, meaningful work. "Josh isn't sick," I said to Sam, "and it's not about genetics or my fears for our baby. He's a privileged white boy. Safety nets beneath safety nets."
I thought: these beloved children of successful parents, they can never do wrong, are never allowed to suffer. Not just consequences, but everyday discipline, too.
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Just as grief performance is shaped by culture, so is all storytelling. But it is also singular. Stories worth telling are created by our relationship with culture--they are strange, unrepeatable. That's what makes them worth telling.
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Who is hardest to believe, I ask [doctor] Adam, and who does most of the disbelieving?
Of countless medical biases he's seen, Adam describes three notable ones: the Google bias (used to dismiss teens and the elderly), the poverty bias (used disproportionately against poor people of color), and the you-should-be-healthy bias (a quick way to disbelieve women).
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In training, the young [asylum caseworker] graduate is told that her job is to root out inconsistency. Then a ritual begins, a drumbeat of danger and despair that over weeks and months wears her down. The ritual changes her. How can so many people come out of the same country with the exact same injuries? How can so many people have crossed the same bridge, met the same smuggler, worn out their shoes on the same treacherous mountain? It seems impossible that she should meet twenty men a day, all dark, with the same face, the same stature, branded with the same scar patterns, running from the same villain.
"They look exactly the same," she tells her supervisor. "They're taking the same meds. Telling the same story. Why are the scars so alike?"
If she had spoken to a survivor thirty years past her pain, or a lawyer, or a charity worker, these men and women might have told her: Because something big is happening inside their small country--a tiny patch of the earth is spewing out refugees now. Yes, they are all young, brown men with many shared traits, and they look the same to you because you are white. They are fleeing a common villain, and that villain does have a single brand, a torture device, that he favors. As for for why they tell their story the same way, it is language, culture, the fact that they all learned English storytelling from the same five helpers along the way.
Instead, the senior caseworker shrugs, "They all buy their tall tales and fake papers from the same lot. God knows, probably they get themselves branded by the same thug."
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Believing against all reason is something to be proud of, because it shows the depths of her trust. This is the logic that evangelical churches use when they gather children in a circle and bid them to speak in tongues. "If you believe enough, you can do it! If you can't, it's only because you doubted." It is eerily like the "I believe" chants that bring Tinkerbell back to life. . . .
I didn't read Western storybooks until I was ten, and when I did, I found them bizarre. Why are American children told, in dire times, to close their eyes and wish harder? That chanting "I believe" will stay a fairy's death? . . .
Soon I learned that the fairy tales were only the beginning of a long and alarming education for these lucky kids. This collective fairy tale conditioning--the doctrine of exceptionalism of the elect, a chosen few who get to speak their desires and expect fulfillment--prepares for an unexamined adulthood in which the believer never questions why so many of her wishes have been fulfilled till now (never considering the accident of birth, the privilege of race, class, and nationality, even the kindness of neighbors, or the strength of a community). It also means she never has to face such questions in the future, since she is trained to proudly and boldly believe against data, history, science, and reason. After all, faith, according to every storybook tale, is worth so much more. And those who truly believe are so few, and ever rewarded.
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When a president calls migrants "thugs" or "criminals," he enters those words into history, an accusation that their children and grandchildren will have to answer for decades, privately, in the subconscious of their neighbors and classmates and coworkers. Simple visual metaphors become red herrings in the public memory. Once refugees are a swarm, Mexicans are rapists, women are banshees, it is trying, Sisyphean work to untangle the image from the reality--the red herring remains lodged at the story's center. For a red herring to be forgotten, a single compelling and inevitable truth has to emerge and overpower the trick. . . .
The fossilized lie is public memory. . . . For an opportunist and a grifter, truth is a feeble match for a good performative.
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Believing can end suffering; it's a kind of love.