International Journal of Social Science Tomorrow
Vol. 2 No. 2
Enhancing EFL Teaching and Learning through
Technology
Marwan S. S. Moqbel, Ph. D. Student, English Dept., School of Languages, Literature and Cultural Studies,
Yeshwant College, S.R.T.M. University
Dr. L. V. Padmarani Rao, Associate Professor, English Department, Yeshwant College, S.R.T.M. University
Abstract
Technology, along with its various tools, has become an essential element in the process of teaching and
learning languages. The most effective technology tool is computer. It is essential for the use of most other
technologies. With the help of multimedia and Internet, integrating computer in teaching and learning languages
has become more effective and useful. Both multimedia and Internet with its synchronous and asynchronous
tools can help effectively in teaching and learning languages, making that more interesting, enjoyable, and
useful. Their importance in EFL teaching and learning comes out of the fact that they provide EFL learners with
more opportunities and exposure to practice and learn English and its culture. They can also create motivating
and enjoyable learning environment in which EFL learners are engaged. These points are highlighted in this
article by referring to some previous studies in this regard.
Keywords: Computer-Assisted Language Learning (CALL), Computer Mediated Communication (CMC),
Synchronous CMC Tools, Asynchronous CMC Tools, EFL Learning/Teaching
1. Introduction
Technology is in an effective instructional aid. In the current age, it, along with its various tools and
applications, has become more integrated in the teaching and learning process. This can play an important role
in enhancing this process (Al-Ghazo, 2008, p. 4) and making it active instead of passive. What is special about
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technology is that it can be used in various ways in the classroom regardless of the level of students or the
subject of teaching (Teacher Technology Competency Committee [TTCC], 1998, p. 2).
Generally speaking, technology can play an active role in revitalizing classes through helping students and
teachers to feel interested in the subject matter, engaging students in the learning process, and giving students
and teachers access to the world outside the classroom (Gilroy, 1998, p. 11). It can also facilitate and encourage
cooperative learning (Hollenbeck & Hollenbeck, 2004, p. 2). Moreover, it can provide opportunities that address
individual student learning and meet the different learning styles of students, and hence sustains positive
experiences in the classroom (Hollenbeck & Hollenbeck, p. 3). According to Danielson (2007), tools of
technology, such as computers and computer laboratory, video players, Overhead projectors, and Data Show
projector are effective tools in enhancing learning and that using these tools to enhance learning becomes an
important responsibility of today‟s teachers (p. 36). In brief, technology can positively impact the teaching and
learning process (Hew & Brush, 2007, p. 224).
Using technology in teaching foreign languages learners can serve several functions. It can increase interaction
among students and with “real-life audiences” outside the classroom; meet the different learning styles of
students; make learning authentic through providing students with materials and activities relevant to the real
world; and create a positive learning environment that are supportive and open (Dukes, 2005, p. 4). Using it in
the teaching and learning process can facilitate communication among students and build language skills that
students need not only in but also outside the classroom (Hollenbeck & Hollenbeck, 2004, p. 2). Moreover, it
makes classes more interesting (Alkahtani, 2011, p. 93). According to Chartrand (2004), using technology in
EFL teaching can encourage students to be more responsible for their EFL learning, increase their confidence,
and motivate them by providing them with interesting materials (p. 15).
For all these reasons, EFL teachers should think of how to integrate technology in their teaching. However, in
order to do that, they need, first, to possess the necessary technology competencies required to be able to use
technologies in their teaching. Such competencies are important to improve the communication in the teaching
and learning process (Selvi, 2010, p. 172).
In this article, the researchers try to refer to the most important technology tools and applications that can be
used to improve EFL teaching and learning.
2. The Computer
The computer is the most effective instructional tool. Using it in teaching and learning languages becomes
essential because of the benefits it can bring to both teachers and students. It plays a central role in making the
learning environment more motivating, encouraging, and interesting. Using it in the teaching and learning
process has made the impact of the other technologies used in the process of teaching and learning greater as
most of them depend on it.
In addition, collaborative learning supported by computer can create an environment in which “interaction
among students plays a central role in the learning process.” Here, students can work collaboratively in the
classroom, at home, or at any place and time if they have access to the Internet. This collaborative learning gets
students involved in the learning process. It also “promotes higher achievement ... [and] promotes positive
attitude toward the subject matter” (Roberts, 2005, pp. 2-3).
Using computer in teaching and learning EFL can engage students in meaningful learning activities, not only in
but also outside the classroom as Alabbad (2010) stated. In his study, EFL students found using computer in
teaching more enjoyable and exciting. The study showed that students' active involvement in the learning
process of English led to significant language learning outcomes. In addition, it indicated that using such a
technique in instruction can provide students with more exposure to the culture of the target language, and hence
facilitates effective communication.
In a learning environment supported by computer, teachers may play various roles. According to Salmon
(2004), they may play the role of one or more of the following roles: facilitator, organizer, mentor, assistant,
observer, or lecturer. These roles require teachers to be prepared well.
2.1 Stages of Using Computer in Language Learning
The process of using computer in language learning is termed computer- assisted language learning (CALL).
This process passed through some stages. At the beginning, using computer as a device for learning a language
was based on the behaviouristic approach for learning. This phase consisted of software programmes for
practicing language in drills (Warschauer, 1996) and CALL was used in the classroom as a supplement rather
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than as a replacement for instruction (Fotos & Browne, 2004, p. 5). The computer was seen as a vehicle or tutor
to present instructional materials to students and to provide them with opportunities to practice the language
through drills, according to their own pace, and this can develop students' autonomy in learning. In other words,
the programmes of this stage emphasized on repeating materials through drills and practice which are useful in
language learning as they can provide students with more exposure to language which is very important in
learning a language (Warschauer, 1996).
In the early 1980s, as against the behaviouristic approach to using computer in learning language which was
limited to mechanistic drills, another approach to using computer in language learning appeared. It was based on
the communicative approach to teaching (Warschauer, 1996). The software programmes of this phase
emphasized on stimulating “students' motivation, critical thinking, creativity, and analytical skills” (Fotos &
Browne, 2004, p. 6). Three models of communicative CALL appeared in this phase: computer as a tutor,
computer as a stimulator, and computer as a tool (Warschauer, 1996).
In the first case, computer as a tutor which represented an extension of computer as a tutor of the behaviouristic
CALL, the purpose of CALL was to provide opportunities for students to practice language skills but not in a
drill manner like that of behaviouristic CALL (Warschauer, 1996). The programs of this model included
courseware for paced reading, language games, text reconstruction, puzzles, etc. (Ryait, 2010, p. 9; Warschauer,
1996).
The software programmes of the second model, computer as a stimulator, did not aim only at language learning.
The purpose of CALL was to stimulate discussion, writing, research, and critical thinking among students. The
software programmes of this model included Sim City, Sleuth, Where in the World is San Diego, etc. (Ryait,
2010, p. 10; Warschauer, 1996).
In the third case, computer as a tool, the purpose of computer was to facilitate learning and using the target
language. The software programmes of this model included word processors, spelling and grammar checkers,
desktop publishing programmes, and concordancers that aimed at facilitating language learning (grammar,
spelling, etc.) and using the target language (Ryait, 2010, p. 10; Warschauer, 1996).
All this was not enough to consider the CALL as an effective tool integrated into teaching and learning a
language. Therefore, there was a need for developing models to integrate CALL into the process of language
teaching and learning. This is what happened with the help of multimedia and the Internet.
2.2 Multimedia
Multimedia involves the use of a variety of media, such as text, film, video, audio, animation, and graphics
(“Teaching English using multimedia,” 2009; Warschauer, 1996). It can be represented by CD-ROM. What
makes multimedia more powerful is its connection to hypermedia (Warschauer, 1996), i.e. linking the
multimedia resources all together including video, audio, graphic and text (Lamper & Ball, 1990, p. 5).
Using multimedia in the classroom is important. It can play a positive role in improving the quality of teaching.
It can also make students interested in the course, increasing their motivation which, in turn, can help them to
improve and develop their English language skills (“Teaching English using multimedia,” 2009). Moreover,
using multimedia in the classroom can increase creativity and communication among students and provide
learning opportunities for students according to their levels and learning styles (Hollenbeck & Hollenbeck,
2004, pp. 2-3). A multimedia software allows students to enter into “computerized microworlds” to experience
language and culture and manipulate language forms and functions (Warschauer & Meskill, 2000, p. 5). This is
what Fotos and Browne (2004) also stated,
A typical multimedia language program might allow students to do a reading assignment in the target language,
use a dictionary, study grammar and pronunciation related to the reading, perhaps access support materials and
translations in the students' first language (L1), view a movie of the reading, and take a comprehension test on
the reading content, receiving immediate feedback, all within the same program. (p. 6)
Lu and Liu (2011) highlighted the effectiveness of using multimedia in teaching English as a second language.
They pointed out that using multimedia networking technology in the instruction of English language can make
students the center of the learning process, help them to learn actively instead of passively and encourage
autonomous learning, and allow them to learn language according to their abilities, needs, and preferences (p.
3178).
The interactive whiteboard (IWB) is “a touch-sensitive screen that works in conjunction with a computer and a
projector” (Al-Saleem, 2012, p. 128). It is a multimedia tool that can be used to make the process of teaching
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and learning more effective. Using it in teaching can affect the learning process in terms of students'
engagement and motivation and supporting various learning styles (SMART Technologies Inc, 2006, p. 4). It
facilitates brining authentic materials to the classroom and integrating various components, such as videos,
audios, different websites, texts, games, etc. in the process of learning and teaching (Březinová, 2009, p. 18).
In teaching foreign languages, the interactive whiteboard can be used to support interaction and conversation
between the teacher and students and among students themselves, to promote teachers' organizational skills
(Gérard & Widener, 1999), to present linguistic elements, and to support oral skills (Al-Saleem, 2012, p. 130;
Gérard & Widener, 1999). The results of the study of Swan, Kratcoski, Schenker, and van't Hooft (2010)
suggested that using the interactive whiteboards in teaching can enhance students‟ learning and performance in
“mathematics and reading/language arts” (p. 141).
2.3 The Internet
The Internet, along with its various tools and applications, is an effective tool of teaching and learning
languages. Using it in teaching and learning English can make this process more interesting and effective. In
fact, the Internet can play an important role in changing English language teaching and learning for teachers and
students. English teachers can use it in different ways such as gathering materials on different skills or systems:
listening, reading, writing, grammar, vocabulary, etc. For students, the Internet contains a lot of materials that
can be used by them to study and practice English (Kitao & Kitao, 2001).
In the classroom, the Internet can be used in different ways. For example, teachers can use it to develop students'
ability in writing letters through using e-mail service and to develop students fluency in English through
chatting even with native speakers. They can also use it to provide various instructional environments that meet
the needs of all students. Besides, teachers can use the Internet to bring authentic learning materials and
opportunities. In such kind of instruction, teachers act as a facilitator of learning, helping students to use and
learn about sites and using them in learning (Hollenbeck & Hollenbeck, 2004, pp. 4-5). However, teachers
should be careful and aware of how to use the Internet and the available resources in teaching effectively.
Interaction among people via computers and Internet is termed computer-mediated communication (CMC).
There are various CMC tools and applications. They can be classified into two groups: synchronous CMC and
asynchronous CMC (Erben, Ban, & Castañeda, 2008, p. 84). All these tools can help effectively in teaching and
learning languages through providing more opportunities and exposure for students to use and practice the target
language. However, choosing a particular CMC tool must be according to the language aspect or skill intended
to be learned or developed.
2.3.1 Synchronous CMC Tools
Synchronous tools are those tools that can be used to make a real-time communication (Pritchard, 2007. p. 7),
such as instant messaging (IM), text chat, audio/video chat, audio conferencing, video conferencing, Skype, etc.
IM is used to send and receive instant text messages between two or more Internet users (Mahfouz &
Ihmeideh, 2009, p. 208).
Text chat is an instant online written communication (Clyde & Delohery, 2005, p. 7) between two or more
Internet users.
In audio chat, two Internet users speak to each other via microphones and earphones (Mahfouz &
Ihmeideh, 2009, p. 208).
Video chat involves using microphones, earphones, and webcams to enable the two Internet users to see
each other while chatting (Mahfouz & Ihmeideh, p. 208).
Audio conferencing involves real time interaction among more than two Internet users using microphones
and earphones.
Video conferencing involves real time interaction, allowing more than two Internet users to communicate
with one another using microphones, earphones, and webcams (Rivoltella, 2006, p. 55).
All these applications can serve several instructional purposes. English teachers can use them to provide more
opportunities for students to use English which, in turn, will help them to learn or improve their English
language. They can also use these applications to interact with and give feedback to their EFL/ESL students
which can make the process of learning more beneficial (Sotillo, 2006). In addition, these applications can be
used to foster collaborative learning among students, engaging them in the process of English learning and
motivating them to participate in discussions more effectively than they do in face-to–face discussions. To make
using these tools more effective in the classroom, the teacher can use Video Projector to show any of the
conversations among teams or groups on a screen so that anyone can observe any of the online conversations.
He can pop up and out of the group conversations in order to monitor their progress (Clyde & Delohery, 2005,
p. 59).
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Several previous studies highlighted the effectiveness of these applications in learning languages. Some of these
studies are reported here:
The results of the research programme of Bonham, Surin, Nakano, and Seifert (2003) indicated that
collaborative videoconferencing can create an interesting and exciting learning environment that can make
students engage in a truly learning environment where they can obtain both knowledge and information.
Levy and Kennedy (2004) discussed a task-cycling pedagogy for language learning utilizing computermediated audio-conferencing tools. The results showed that using such techniques could facilitate students‟
acquisition of the linguistic forms of the Italian language as a second language and their ongoing
independent language learning.
The results of the study of Wang (2004) indicated that the videoconferencing tools can support oral and
visual interaction in distance language learning.
The study of Xiao and Yang (2004) indicated that online chat with voice and webcam can improve EFL
students' oral interlanguage and pragmatic competence.
Sotillo (2006) reported on a pilot study which highlighted the usefulness of using text-based and audio chat
and videoconferencing components of CMC in ESL learning. The results of the study indicated that
corrective feedback to ESL learners made by their native speaker or non-native speaker partners by using
these tools of the Internet allowed the learners to notice their deviant use of some lexical, grammatical, and
semantic forms which could facilitate their second language development.
Jin and Erben (2007) highlighted the validity of using instant chat in intercultural learning in foreign
language classes. The results of the study reported here showed that students' intercultural interaction
increased and students developed their critical thinking skills and self-reflection capacities and showed
positive attitudes towards using instant chat in intercultural learning.
The study of Ling and Dayou (2007) indicated that the use of synchronous chat could enhance English
learning skills of college English students. The results of this study also showed that students had a
positive attitude towards synchronous chat and were highly motivated in doing that.
The study of Mahfouz and Ihmeideh (2009) indicated that using video and text chat can give English
foreign learners more opportunities to make real life communication and authentic interaction with native
speakers and increase the limits of the learning environment to beyond the boundaries of the classroom.
Skype is an effective synchronous Internet tool. Teachers can use it to communicate with students as that with a
phone. They can also use it to conduct conference calls with their students using a webcam. Mubarak (2012)
claimed that with using Skype in EFL teaching, teachers can provide students with more opportunities to make
live conversations in English even with native speakers and such a thing would not only develop their skills in
English but also would develop their self-confidence to speak English. What is wonderful about Skype is that it
is free. What one needs is to download Skype software, a computer connected to the internet, and a microphone.
2.3.2 Asynchronous CMC Tools
Asynchronous tools enable communication over a period of time through a “different time-different place” mode
(Ashley, 2003, Asynchronous tools, para. 1). Discussion boards, web logs, e-mail, and social networking sites
like Facebook are examples of asynchronous CMC tools that can be used as teaching tools.
Discussion boards are asynchronous communication tools. They can be used to post a comment, to ask and
answer questions, or to give a feedback online. Both teachers and students can use them to make discussions and
contact each other in groups. They can really facilitate collaborative discussions and activities (O‟Leary, 2005,
p. 2), promote problem-solving skills (Chin, 2004, p. 111), and provide more opportunities for students to
interact (Schulte, 2010, p. 7). Erben, Ban, and Castañeda (2008) claimed that discussion boards are the best
place for ELL students to express their feelings and experiences, adding that by reading the posting of others
and working on their writing before posting, students can improve their language. However, to make use of
them more effectively in teaching, teachers need to use them purposefully to meet the objectives of a specific
course and to make them non-threatening in order to encourage students to participate (TeacherStream, 2009).
Weblogs are “personal interactive e-diaries/journals” which allow interaction through responses to a given topic
(Farreny, n.d., section 3.1., para. 1). In relation to learning a language, they can be used to develop writing skills
and abilities of EFL students (Farreny, n.d.; Miyazoe & Anderson, 2010; W.-S. Wu, 2005) and reinforce reading
skills (Farreny, n.d.). This was supported by what Güttler (2011) stated, based on reviewing previous literature,
that blogs can create opportunities for EFL students to improve their reading and writing skills and build their
vocabulary. Using blogs in teaching EFL/ESL is useful for both teachers and students as Hashemi and Najafi
(2011) claimed,
Using blogs as an educational tool in English classes is not only refreshing, highly motivating, and exciting for
the language students but it also creates innovative ways of teaching language skills for language teachers as
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well. Indeed, blogs are authentic, interesting, and communicative resources that can serve a variety of purposes
in the foreign language classroom. A medium to reflect on material, inquire into issues, and interact with
others, blogs provide a rich and easy-to-use environment for both learners and instructors. (p. 603)
Some previous studies highlighted the usefulness of using blogs in EFL learning. For example, the thesis of
Zhang (2009) pointed out that blogs are effective teaching tools that can be used to improve EFL students'
English writing skills. They also give EFL students freedom for self-expression in English, providing them with
opportunities of social interaction and with learning motivation and improving their writing and learning
strategies and critical thinking skills as the study of Noytim (2010) indicated.
Email is an Internet asynchronous tool that can be used for instructional purposes. It has a lot of instructional
uses. Teachers can use it to enhance teaching and learning English. They can also use this service to generate
students work for teaching purposes and to provide more contact time with and among students (Clyde &
Delohery, 2005, p. 131). It can also provide students with opportunities of real life communication useful for
them as EFL learners (Warschauer, 1995). Moreover, it is a useful tool in EFL writing classes (Lee, 1998). The
studies of Kern (1995) and Nagel (1999) found that using emails in teaching a foreign language can improve
students' grammar, vocabulary and writing skills (cited in Al-Mekhlafi, 2004, p. 91). Similarly, the study of
Edasawa and Kabata (2007) indicated how an email exchange projector had improved ESL students at the
vocabulary and syntactic levels through message exchanges.
Social networking sites such as Facebook can be used in teaching English as a second and foreign language, too.
Through using such a tool in teaching and learning English, students can have a lot of opportunities to use
English language. For example, they can make discussions, write to friends, comment on pictures, etc.
Facebook can play several instructional functions. Teachers can use it outside the classroom to post links of
useful videos and files to students and to send them homework they can do at home. They can also create their
own groups that include their students and use that for instructional purposes, such as developing writing skills
through posting topics for the students to write on and collaborative learning through setting topics for
discussion. In this way, teachers can expose their students to more English and provide them with more
opportunities to improve their English skills, especially that EFL students have not opportunities to use English
outside the classroom (Mubarak, 2012).
The effectiveness of Facebook as a tool of teaching and learning languages is highlighted by some previous
works. Mills (2009) stated that Facebook can be a valuable learning environment to practice and engage in
learning a foreign language, indicating that Facebook could provide her students with an authentic environment
for interaction and communication in French which helped them to meet the grammatical, functional, and
linguistic objectives of her French language course. Blattner and Fiori (2009) highlighted how Facebook can
provide language learners with opportunities to develop their socio-pragmatic competence, an aspect of
language acquisition, through authentic language interaction and can enhance a sense of community in language
classrooms.
Kabilan, Ahmad, and Zainol Abidin (2010) indicated that, in the opinion of students of higher education,
Facebook can provide a learning environment that can facilitate English language learning in relation to
improving students‟ language skills, increasing their motivation and positive attitudes towards English language
learning, and building their confidence. The study of P. Wu and Hsu (2011), which aimed at exploring the
influence of Social Networking Sites on EFL learners, indicated that the students were interested in interaction
with their peers in English. They felt free to express their opinions and share their thoughts on Facebook.
Observing her students, Haverback (2009) stated that her students used Facebook collaboratively to discuss
assignments and ask and answer questions in relation to their study. She found them more motivated to
participate in discussions on Facebook.
In brief, the Internet, with its synchronous and asynchronous tools, is an effective teaching tool. In order to use it
in EFL teaching effectively, EFL teachers need to be trained on doing that (Eastment, 1999, p. 2; Külekçi, 2009,
p. 159), to raise their awareness of the importance of using the Internet in English teaching, and to be provided
with practical support and opportunities to know about the impact of the Internet on their teaching (Eastment, p.
2).
3. Conclusion
In spite of the importance and effectiveness of using technology and its various tools in teaching and learning in
general and EFL teaching and learning in particular, teachers still do not use them in their teaching. The main
reason for not integrating technology into instruction is due to the lack of necessary skills and competence to use
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technologies in the classroom (Abrami, 2001; Külekçi, 2009, p. 158). Hew and Brush (2007) identified three types
of knowledge and skills that represent a major barrier for not using technology in teaching: the lack of specific
technology knowledge and skills, technology-supported-pedagogical knowledge and skills, and technologyrelated-classroom management knowledge and skills (p. 227). Butler and Sellbom (2002) looked at the barriers of
not integrating technology into teaching from different point of view and classified them into three main
categories as follows: reliabilities of technologies, lack of time to learn using technologies, uncertainty whether it
worth to learn using technologies and lack of institutional support (p. 28)
To be able to integrate technology into teaching, teachers need first to change their attitudes and beliefs about
technologies (Hew& Brush, 2007, p. 232). They also need some professional training in how to integrate
technology into their teaching. Moreover, they need to see positive outcomes and experience positive events in
this regard (Mueller, Wood, Willoughby, Ross, & Specht, 2008, p. 1535). Therefore, there must be some
training strategies for preparing teachers to use technologies in their teaching. These training strategies must be
adopted in the policy of universities or schools that can carry it out through their specialized units or
departments. Lawrence and Veena (n.d.) presented a brief overview of the kinds of possible training strategies
that could be there:
Encouraging Teachers to Acquire Necessary Skills: Teachers need to be encouraged to acquire the
necessary skills in using technologies in their teaching and to be aware of the importance of using
technologies in enhancing learning and teaching in the classroom. There should be policies that aim at
providing opportunities for teachers to acquire the necessary skills in using technologies.
Providing Sustained Support for Teacher's Use of Technology: After acquiring the necessary skills, there
should be a policy on how to continue supporting teachers to use technologies.
Evaluating Teacher Use of Technologies: The most important criterion for evaluating the teachers'
performance should be the extent to which they can use technology tools in teaching effectively. (pp. 5-6)
Marwan S. S. Moqbel,
Ph. D. Student,
English Dept.,
School of Languages, Literature and Cultural Studies,
Yeshwant College,
S.R.T.M. University,
Nanded, India
Dr. L. V. Padmarani Rao,
Associate Professor,
English Department,
Yeshwant College,
S.R.T.M. University,
Nanded, India
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