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Journal of Couple & Relationship
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A Theoretical Framework for Defining,
Understanding, and Treating Internet
Infidelity
a
Kat herine M. Hert lein MS & Fred P. Piercy PhD
b
a
t he Marriage and Family Therapy program , Blacksburg, VA, 24061,
USA
b
Head of t he Depart ment of Human Development , Virginia Tech ,
Blacksburg, VA, 24061, USA
Published online: 03 Oct 2008.
To cite this article: Kat herine M. Hert lein MS & Fred P. Piercy PhD (2005) A Theoret ical Framework f or
Def ining, Underst anding, and Treat ing Int ernet Inf idelit y, Journal of Couple & Relat ionship Therapy:
Innovat ions in Clinical and Educat ional Int ervent ions, 4: 1, 79-91, DOI: 10. 1300/ J398v04n01_04
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A Theoretical Framework
for Defining, Understanding,
and Treating Internet Infidelity
Katherine M. Hertlein
Fred P. Piercy
ABSTRACT. We offer a theoretical framework for treating Internet infidelity that employs concepts from postmodernism and transgenerational
therapy. With this framework, clinicians will better understand some of
the definitional issues and system dynamics involved, which should support more informed, coherent treatment of Internet affairs. [Article copies
available for a fee from The Haworth Document Delivery Service: 1-800HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website:
<http://www.HaworthPress.com> © 2005 by The Haworth Press, Inc. All rights
reserved.]
KEYWORDS. Infidelity, Internet, extramarital, differentiation, postmodern
The Internet provides new challenges to family therapists around
how to assess and treat Internet infidelity. A new generation of clinicians and researchers are applying family therapy models and techniques to Internet infidelity, and are examining the factors that seem to
relate to Internet affairs. However, challenges exist in this area. The defKatherine M. Hertlein, MS, is a Doctoral Candidate in the Marriage and Family Therapy program, and Fred P. Piercy, PhD, is Professor of Family Therapy and Head of the Department of Human Development, Virginia Tech, Blacksburg, VA 24061 (E-mail:
khertlein@yahoo.com) or (E-mail: piercy@vt.edu).
Journal of Couple & Relationship Therapy, Vol. 4(1) 2005
http://www.haworthpress.com/web/JCRT
© 2005 by The Haworth Press, Inc. All rights reserved.
Digital Object Identifier: 10.1300/J398v04n01_04
79
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JOURNAL OF COUPLE & RELATIONSHIP THERAPY
inition of Internet infidelity is not the same for every couple, so it is difficult to determine at what point treatment is indicated and what the
treatment goals should be. Treatment models should include some sensitivity to how Internet relationships differ from conventional (nonInternet related) relationships. Finally, existing Internet infidelity treatment models should be more than a collection of interventions. Treatment models should have theoretical coherence. In this article, we
present a theoretically-driven framework for addressing Internet infidelity and an illustrative case example of the use of the framework with
a couple experiencing Internet infidelity.
INTERNET INFIDELITY TREATMENT MODELS
Delmonico, Griffin, and Carnes (2002) contend that a variety of
models can be used to treat Internet infidelity. They state:
Mental health professionals serve their clients best when they acknowledge that there are a variety of approaches in the treatment
of cybersex behavior. In fact, treatment is most effective when clinicians consider utilizing a multifaceted approach that includes
various modalities (e.g., individual, group, family, support groups,
medication, etc.) and various theoretical orientations (e.g., cognitive-behavioral, reality-therapy, psychodynamic, etc.). (p. 151)
Delmonico, Griffin, and Carnes (2002) present treatment for cybersex
cases (i.e., masturbation through Internet pornography or chatroom
conversations) as proceeding through two phases: a phase of first-order
change followed by second-order change interventions.
First-order change strategies refer to those employed as crisis intervention (Delmonico, Griffin, & Carnes, 2002). One strategy is to reduce
Internet access. This involves the physical moving of the computer or
Internet access to a different location less accessible to the client. Problematic sites or web pages may also be restricted. The clinician attempts
to raise awareness of cybersex as a problem in the computer user’s life
(Delmonico, Griffin, & Carnes, 2002).
The clinician attempts to bring about second-order change by interrupting the ritual (called “attacking the appeal”) and by addressing collateral issues such as grief and the development of more positive ways
to address social isolation. Though the multifaceted approach that Delmonico, Griffin, and Carnes (2002) describe relates to cybersex treat-
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Katherine M. Hertlein and Fred P. Piercy
81
ment, the same interventions may be used to treat Internet infidelity
cases.
Another model proposed by Shaw (1997) is based on reducing the
client’s vulnerability to Internet infidelity. Vulnerability factors that
could be addressed include a lack of connection with one’s partner or a
lack of ability to discuss problems with one’s partners. Other vulnerability factors include a readiness of an individual to be in an emotional
relationship and the fear of being oneself. In an Internet relationship,
people often lie about who they are (Shaw, 1997). Shaw (1997) proposes therapists examine secrets between the partners in a relationship,
emphasize maturity, and build integrity between partners.
Young, Griffin-Shelly, Cooper, O’Mara, and Buchanan (2000) examine the factors that lead to cybersex addiction (anonymity, convenience, and escape) and thus help the clinician understand Internet
infidelity and develop a rationale for his/her interventions. Their suggested treatment model includes improving communication between
the spouses, rebuilding trust, and addressing underlying issues within
the marriage.
Maheu and Subotnik (2001) also provide strategies for dealing with
the Internet affair based on Cooper’s Triple A model of Internet infidelity factors–anonymity, accessibility, and affordability (Cooper, 2002).
Maheu and Subotnik (2001) interventions include standard couple interventions combined with elements of transgenerational theory. Therapists help couples cope with emotions, search for understanding, and
move toward reconstructing the relationship. Therapists then help the
couple examine family-of-origin issues. In the recovery process it is important to express empathy and accept responsibility to rebuild trust between partners. The next steps include reducing co-dependency and
reestablishing a courtship, and finally finding closure and apologizing.
In the last steps, the therapist helps the couple find meaning, tolerate setbacks, and recognize loss in regard to experiencing setbacks (Maheu &
Subotnik, 2001).
Atwood and Schwartz (2002) explain Internet infidelity in terms of
such issues as differentiation of self, intimacy, mid-life crisis, and addiction. The treatment considerations they present are logical and flexible. They emphasize relational processes and communication. The
steps Atwood and Schwartz (2002) present for the treatment of Internet
infidelity begin with assessing the Internet user’s accessibility to the
Internet as well as how he or she uses it. Atwood and Schwartz (2002)
explore the couple’s social networks and implement crisis intervention
(such as limiting computer access). Once the environment is safe, the
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therapist assists the couple to identify underlying issues. The therapist
then supports better communication and focuses on rebuilding marital
trust. Finally, the therapist helps the couple construct new stories or a
ritual to symbolize a new start (Atwood & Schwartz, 2002).
STRENGTHS AND GAPS
IN EXISTING TREATMENT APPROACHES
There are several strengths in the existing treatment information for
Internet infidelity. For example, in most existing models, therapists help
the couples discuss the actions and emotions that lead up to the infidelity, and help them build better conversation in general. They also help
couples look for ways to build trust again in their relationship. Unfortunately, current thinking in the treatment of Internet infidelity is little different from the treatment of any presenting problem. For example, the
strategies presented by Atwood and Schwartz (2002) include evaluation, crisis intervention, dealing with underlying issues, building communication skills, rebuilding trust, and developing rituals. While these
interventions are appropriate, they do not address some of the unique
features of Internet relationships.
However, to treat Internet infidelity we must be able to define it. It is
important to integrate elements of existing therapy models that are sensitive to the unique factors of Internet infidelity and to build a treatment
framework that addresses these unique factors. Also, it is not enough to
simply gather a collection of interventions without coherent theory that
informs clinical judgment.
Nelson (2000) provides three scenarios that describe the most common Internet infidelity situations. One vignette describes a sexual relationship initiated via the Internet. Another describes a relationship
characterized by flirtatious emails. A final scenario describes one
spouse viewing pornography online. Nelson (2000) found that clinicians cannot agree on the definition of Internet infidelity. Some experts
state that a primary criteria is sex; others believe that emotional intimacy defines the infidelity, and still others see secrecy as a critical component. A breach of trust is also part of many people’s definition of
Internet infidelity. Each couple must be helpful to define what is “over
the line” and why. Did a breach of their marital contract occur? If so,
what was the expectation and what was the breach? (see, for example,
Lusterman, 1998; Thompson, 1984). And how did the breach affect the
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Katherine M. Hertlein and Fred P. Piercy
83
relationship? If couples can determine and agree on the problem, they
can more easily agree on behavior to address the problem.
In existing Internet infidelity treatment models, elements of theories
are evident, but the models themselves are not grounded in theory. One
theoretical construct that seems particularly suited to understanding
Internet infidelity is differentiation (Maheu & Subotnik, 2001). Infidelity can be thought of as a behavior used by individuals with low levels
of differentiation (Maheu & Subotnik, 2001). Partners with higher levels of differentiation would be more likely to manage their anxiety in
more acceptable and flexible ways.
The Maheu and Subotnik (2001) treatment model includes exploring
family-of-origin issues related to Internet infidelity through the use of a
genogram. We see a place for transgenerational interventions in the
treatment of Internet infidelity. We propose these and other interventions from an overarching postmodern and transgenerational conceptualization. Within this loose framework, we propose two stages, assessment
and intervention, that involve sequential applications of distinct theoretical frameworks and interventions not unlike the integrative approach
proposed by Pinsof (1995). The assessment phase is grounded in postmodern ideology, specifically influenced by the social constructionist
model. The treatment phase is grounded in both transgenerational and
postmodern thinking.
PRIMARY FRAMEWORKS USED TO STUDY
THE TREATMENT OF INFIDELITY
Postmodernism
Postmodernism is a reaction to modernism, a philosophical position
asserting that individuals are inherently rational and that reality and
truth can be determined through objective, empirical means. Modernists assert, then, that it is possible to determine accurate descriptions of
the world (McNamee, 1992). Postmodernists move from understanding
reality to understanding the human creation of multiple realities.
In postmodernism, there is no one objective reality. Postmodernists
also believe that one cannot fully know another’s individual experience
(Doherty, 1999). Postmodern thinking focuses on narratives and texts
as interpretations of lived experience (Lax, 1992). To a postmodern theorist, perceived reality is reality, and perceptions are human creations
molded by context, history personality, and interactions, to name just a
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few factors. Postmodernists share beliefs and knowledge about how the
world works as opposed to attempting to understand only one objective
position.
From a postmodern perspective, we can see infidelity from multiple
perspectives and thus define it in a variety of ways. From a postmodern
perspective, infidelity may be considered in terms of coitus, secrecy,
and emotional intimacy. The recent emphasis on narrative in psychotherapy is also an example of a problem presented as an authored story.
One’s story of Internet infidelity will logically include the layered subtitles and subplots that come from the unique relationship of the Internet
to the couple and third party.
Differentiation
Bowen’s (1978) concept of differentiation includes efforts to separate one’s self from the “undifferentiated ego mass” (emotional
overconnectedness) of a relationship. Harriet Lerner (1985; 1989) has
translated Bowen’s ideas to a lay audience that finds much of his theory
connecting with their own personal experiences. Transgenerational theories are also useful to clinicians who want to understand infidelity.
Maheu and Subotnik (2001), for example, see one’s Internet affair in
terms of efforts to differentiate. As a result, Maheu and Subotnik (2001)
use genograms to explore how messages from past generations influence the present relationship and the decisions that lead to the affair.
Differentiation is an attempt to balance interdependence and
connectedness within relationships. It is within this balancing that people experience anxiety, and decisions to gain distance or connectedness
with others can be seen as a result of this anxiety. Increasing differentiation helps individuals to refrain from engaging in emotionally reactive
patterns (Bowen, 1978). In an affair, one might hypothesize that a third
party is recruited to reduce the anxiety between partners. The person
having the affair gets distance from his/her problems, yet achieves the
goal of emotional closeness with the third partner. The system has
achieved differentiation, and as a whole it has achieved both distance
and intimacy. Unfortunately the resolution is often short-lived and
brings with it its own problems. The solution also takes on different dimensions depending on the players. For example, women with higher
levels of fusion may be, according to the theory, more likely to engage
in physical infidelity. Similarly, women who are more emotionally reactive may be more likely to engage in emotional infidelity (MilewskiHertlein, Ray, Wetchler, & Killmer, 2003).
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Katherine M. Hertlein and Fred P. Piercy
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Moultrup (1990) explicitly ties differentiation to the phenomenon of
infidelity, providing a primary application of Bowen (1978) family systems theory to infidelity. Moultrup (1990) asserts that differentiation is
at the heart of explaining extramarital relationships. Moultrup (1990)
and Maheu and Subotnik (2001) posit that persons who are better differentiated (or better able to maintain balance between connection and independence) are more proficient in dealing with anxiety. Additionally,
these individuals would be less likely to pull in a third party as a way to
manage their anxiety. Those who are able to maintain balanced dependence and independence needs are less likely to engage in infidelity.
Triangulation
Triangulation is another process Bowen (1978) specifically addresses to family systems. Triangulation occurs when a third person or
thing becomes drawn into a relationship between two people, typically
as a way to reduce anxiety. For example, a husband losing himself
briefly in television (i.e., triangling in TV) may be seen as a way to divert his attention from his tense relationship with his wife. Triangles are
likely to form, then, when there is tension in a system.
Friedman (1991) discusses affairs as a manifestation of triangulation.
Moultrup (1990) also discusses triangles and triangulation from a
multigenerational standpoint and explicitly relates them to affairs.
Moultrup (1990) states, “affairs are one variation on the natural process
of triangling in a system” (p. 31).
A THEORETICAL FRAMEWORK
FOR TREATING INTERNET INFIDELITY
Assessment
Internet infidelity, for the purposes of this article, is defined as any
breach of the marital contract where the Internet is or was a medium
bringing a couple to therapy. In this sense, the presenting problem is understood by learning about the couples’ relationship rules and how
Internet involvement breached their marital contract (Sager, 1976).
Guided by postmodern thinking, the therapist must first learn about
each partner’s relationship expectations and determine what Internet infidelity means for each.
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The next step in assessment is to determine the problematic behavior
for each partner related to the Internet. The problematic behavior identified by the couple can be the time one spends online with another individual, sexual encounters with that other individual, or downloading
pornography, just to name a few. It is up to the couple to determine what
specific issues and concerns bring them to therapy. Of course, what may
be a problem to one partner may not be a problem for the other. But if
one partner has a problem with behavior (e.g., viewing pornography), in
systems terms, that problem affects the entire relationship. Cooper’s
Triple A factors of affordability, accessibility, and anonymity are important issues to assess (Cooper, 2002). Most important, though, are
each partner’s expectations around faithfulness, secrecy, and trust and
how Internet involvement has played a role in breaking these expectations.
The assessment phase is informed by postmodernism, since the therapist is attempting to explore multiple realities and co-constructed definitions of faithfulness and trust. This phase is also informed by Sager’s
(1976) work on marital contracts since the therapist assumes that the
problem involves some breach of marital expectations (i.e., the marital
contract).
Treatment
The treatment phase is grounded in transgenerational theory.1 The
therapist will examine the behaviors around Internet infidelity with an eye
for anxiety, differentiation, and triangulation. Then he or she will plan interventions that support detriangulation (e.g., getting the couple and/or
third person out of the emotional system) and individuation (e.g., supporting both closeness and distance through direct, clear communication. That
is, “I” statements around wants, needs, and the conditions that support
healthy intimacy).
The genogram is also an important element in treating Internet infidelity. The genogram can provide three functions in regard to Internet
infidelity pattern tracking. The therapist should use the genogram to assess for any transgenerational patterns regarding infidelity (conventional or Internet). Buunk and Bakker (1995) and Atwater (1979) found
that, for women, norms about infidelity play a role in the likelihood of
engaging in infidelity. Using a genogram and discussing meanings of
infidelity across generations can shed light on family norms, social
norms, and how each partner views infidelity. The therapist can also use
the genogram to assess patterns of addiction in the family and if applica-
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Katherine M. Hertlein and Fred P. Piercy
87
ble, to connect addiction to the Internet user’s computer usage (cf. Cooper & Sportolari, 1997). Of course, an addiction should be addressed
directly in treatment.
Finally, the therapist can use the genogram to trace emotional patterns throughout the generations. How have members in each spouse’s
family-of-origin handled anxiety? What patterns have been handed
down over generations? What messages have been given about sexuality? Questions can be tailored to Internet use.
Bowen (1978) states triangles naturally occur in systems. In triangulation, however, individuals depend on persons outside the relationship
to reduce anxiety. A detriangling focus in therapy will support more
dyadic (not triadic) coping. First, the therapist determines the role of the
computer in triangulation. Was the computer used to find another person to reduce anxiety (Maheu & Subotnik, 2001)? Triangling, though,
does not always involve a third person. One pattern to deal with anxiety
in a family, for example, might be to throw oneself into work (i.e., work
becomes part of the triangle). In a society where working probably involves a computer and the computer is the mechanism for the spouse to
engage in infidelity, losing one’s self in the work may involve several
triangles (e.g., work itself or a third person).
It is particularly important for the therapist to help the couple explore
other ways (beside triangling) to deal with anxiety. This includes facilitating direct conversations to deal with issues (misunderstanding intimacy needs, feelings of betrayal) without resorting to extradyadic
contact. Bowen (1978) distinguishes between functional and basic differentiation. Basic differentiation refers to one’s general level of differentiation, usually the same as one’s family-of-origin. Though this type
of differentiation does not change much over time (according to
Bowen), functional differentiation refers to a level at a particular time.
As events occur in one’s life, the functional level of differentiation
changes. Infidelity may be such an event. Therefore, the therapist and
couple should determine whether the manner in which the anxiety is
manifested is from a functional perspective or a basic perspective. Does
the individual, in response to anxiety, typically triangulate other people
or objects, or is infidelity a rare circumstance?
Once the patterns and family history are explored, the therapist works
to help partners become more differentiated. Greater differentiation includes an awareness of each partner’s reactive pattern and involves
helping the client move towards less reactivity and better decision-making. This can include tracking patterns, identifying decision-making
points and identifying the types of decisions. In the case of infidelity, in-
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dividuals should recognize the feelings and behaviors that led to the infidelity, what needs they represent, and how those needs can be met
within the relationship.
BRIEF VIGNETTE
John and Lucy originally came to therapy to work on issues of power
and control in their couple relationship. Married for eight years, the couple had a three-year-old daughter. Lucy also had a twelve-year-old son,
Jerome, from her prior marriage. Over the course of the sessions, Lucy
stated that she had discovered messages on the computer from John to
another woman. The messages were flirtatious in nature and Lucy was
concerned about John’s relationship with this woman. John admitted
that he had flirted with the woman. Lucy confronted John about his
plans to meet the woman. John initially denied that he had met her, but
later admitted that he had met her on one occasion. Lucy was especially
concerned because John had previously had a brief affair with another
women during the early years of their marriage, leading to a brief marital separation.
Assessment
During the early part of the therapy, the therapist worked with John
and Lucy to identify their concerns, since Internet infidelity definitions
differ from couple to couple. Lucy stated she was not initially suspicious of John’s behavior until she came across the messages. The therapist helped the couple determine that “time on the computer” was one
factor influencing John’s behavior. Lucy said she did not trust John
when he said he was working late. Though John indicated that he and
the other woman did not have sex and that nothing romantic happened
during their meeting, Lucy was concerned about the flirtatious nature of
their messages and the fact that John had met her on one occasion. For
her, he had broken her trust (sexual or otherwise)–her expectation that
both he and Lucy would not engage in intimacy with a third person.
Though John maintained there was no sexual relationship between him
and the woman, Lucy still considered their relationship as infidelity because John’s communication with her was of a flirtatious and secretive
nature. Also, John’s arranged meeting with her was a breach of their
marital contract, or at least her understanding of it. John, in therapy, began to understand how Lucy perceived his behavior (even though he
Katherine M. Hertlein and Fred P. Piercy
89
saw no problem), and agreed to stop talking with the other woman to
improve his relationship with Lucy.
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Treatment
Pattern Definition. Lucy and John were able to identify several habits
that led to John’s Internet involvement with the other woman. John indicated, for example, that he used the computer when Lucy was busy preparing dinner. John also stated that he often used the computer after a day of
work to relax. Identifying patterns such as these set the stage for the therapist to develop a contract for computer use that would inform her interventions (e.g., John was encouraged to help Lucy with dinner. They used the
time they saved to have a glass of wine and chat before dinner).
Exploring Genograms. The therapist assigned Lucy and John to complete their genograms. They explored the patterns and roles in their families
that contributed to how they reacted to anxiety in their current relationship.
John shared that his father was addicted to cocaine when John was in grade
school. As a result, John’s father was unpredictable. Lucy understood the
difficulty of living with someone whose behavior was unpredictable since
her father was an alcoholic. Lucy and John recognized that they handle
anxiety in their relationships in unique ways. Lucy organized as a way to
survive and John looked for an escape as he did when he was living with
unpredictable, cocaine-addicted behavior.
John stated that he found it easier to connect with someone on the
Internet because, prior to meeting them, in person, he could determine
their stability through their Internet conversations. He said that he
needed that stability, particularly when he and Lucy were angry at each
other. The computer provided him an easy way to communicate with
others while Lucy was busy.
Reducing Triangulation and Coping with Anxiety. The therapist helped
Lucy and John to identify the ways in which both of them have triangulated
others to reduce the anxiety between them. John admitted that at first he
used the computer to avoid stress, and it became a way to talk to others
while his wife was busy. The therapist implemented some first-order
change strategies such as moving the computer to a more public place in
the house. Additionally, the therapist prescribed “sofa sessions” for the
couple three times per week, in which John and Lucy were to take 15 minutes to talk to one another. This intervention provided a different way for
John and Lucy to handle their anxiety. It also substituted positive couple relationship behavior for problematic behaviors (e.g., Internet chats with another woman) that weakened the marriage.
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The therapist asked Lucy how she typically handles anxiety. Lucy
stated that when she becomes anxious she tries to get in control of
things. One example of this is focusing on the children. The therapist
asked whether Lucy sometimes micromanages John. Lucy agreed
that she does. For example, she often critiques John’s parenting and
questions him whenever he works late or uses the computer. Of
course, some of her concerns were warranted, but she admitted that
she often becomes hypervigilant. The therapist challenged Lucy to
talk to John rather than micromanage him when she gets anxious.
The therapist explained that even though her overcontrol helped her
survive in the past with her father, she could help her relationship
with John by looking for more positive, intimate, non-critical ways
to connect with him.
Consolidation
Moving Toward Greater Levels of Differentiation. By exploring
emotional patterns through genograms and conversation, and through
detriangling, John and Lucy were able to move toward greater levels of
differentiation and anxiety management. John and Lucy scheduled the
sofa sessions just after work. Lucy worked on managing her anxiety and
they began reconnecting through positive time together and talking, not
by overmanaging. John apologized to Lucy (an important event) and
agreed to put the computer in a different place in the house. Lucy and
John also took time in therapy to address how John’s previous infidelity
has undermined the couple’s relationship and trust within the relationship, and what change in their relationship would make their marriage
“affair-proof” in the future.
CONCLUSION
We present here a practical and theoretical framework for Internet
infidelity treatment. We hope that it will provide useful guideposts to
help clinicians better understand certain dynamics that are prevalent
in Internet infidelity. We also hope that these guideposts will support
more theoretically coherent treatment of Internet affairs and stimulate theoretical reflection related to this quite modern, yet in many
ways, timeless presenting problem.
Katherine M. Hertlein and Fred P. Piercy
91
NOTE
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1. Our change in focus from postmodernism in the assessment phase to
transgenerational in the treatment phase is not discontinuous, but one of emphasis. We
acknowledge Pinsof’s (1995) integrative model for our emphasis-by-phase approach.
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