We reduce packaging by certifying products that can ship safely without an Amazon box, envelope or bag.
SUSTAINABILITY
Using less packaging or no packaging at all minimizes resource use and materials
TESTED & CERTIFIED
We systematically test products to ensure they can ship safely without an Amazon box or bag
FAQs
Q: Are items shipped in their product packaging more likely to be stolen?
A: The vast majority of deliveries make it to customers without issue. If a problem occurs during delivery, we work directly with customers to make it right through Amazon’s 24/7 customer service. We also give customers visibility to the delivery packaging for their order and options to change.
Q: How do products qualify to ship in their product packaging?
A: We select and certify which items can ship and be delivered safely in the product’s packaging. Learn more about how we decide what’s eligible here.
Q: Why was my "Ships in Product Packaging" item delivered in extra Amazon packaging?
A: If you are ordering multiple items, we may prioritize consolidation over shipping in the product’s packaging. Overall, we’re working towards filling a delivery vehicle as efficiently as possible to result in fewer trips. There’s also a possibility an Amazon employee made the decision to put it in packaging. We work closely with employees to gather feedback and continue to improve the Ships in product packaging program.
Q: How do I return items that were shipped in product packaging?
A: If you received the item in its original product packaging, without an Amazon box, envelope or bag, you do not have to add additional packaging to return the item. Items can be put back into the packaging in which the item arrived (product’s box or clear poly bag), securing any rips/tears/openings with tape, and the return label can be affixed directly to the outside, unless you selected a Label-free return option. Please make sure to remove or cover all previous labels. If you have selected a Package-free, Label-free return option, bring the item(s) you’re returning to a participating store and show your return code, they will do the rest for you.
Q: What are some examples of products that ship in their original packaging?
A: We ship a variety of products in their original product packaging, including diapers, furniture, office products, clothing and sports items. View featured items that ship in their product packaging here.
Q: What types of packaging can I expect my product to ship in?
A: Product packaging comes in many shapes, sizes, and materials. View examples of packaging here.
Q: I need assistance with an order that shipped in the product packaging, how do I get help?