CDK Global

Easy to use

Comments: East to multi task and has great report generator.

Pros:

I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another.

Cons:

The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge.

Great CRM

Pros:

We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back.

Cons:

I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault.

Most Unethical penny pinching company I have ever used

Comments: Over the nearly 30 years with CDK the only feeling I have towards them is regret for sticking with such a horrible company. I hope this helps anyone who is shopping for a quality DMS. Look at AutoMate first, I am not paid by them, actually I pay them, but I just regret not making the switch years ago.

Pros:

There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts.

Cons:

CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock.

CDK Global is great for automotive contracting

Comments: CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal.

Pros:

CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient.

Cons:

The only feature I would like to see improvement on would be the self-help listing of the shortcut codes.

I use this software for car sales and customer tracking. Seems to work well.

Comments: Efficient management of sales leads.

Pros:

I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle.

Cons:

The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead.

For the money they need to do much, much better

Comments: Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Pros:

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Cons:

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Horrible Support & Behind The Time

Comments: Overall, all of CDK's products are lacking innovation and ease of use. Support is also an extremely huge issue for this company and they will lose clients if they do not start changing they way they do things.

Pros:

Honestly, there is not much I like about this software. The analytics dashboard is probably the only item I do not have complaints about.

Cons:

The websites are glitchy and slow. The are not very compatible with a mobile layout, the dashboard is not easy to navigate or use to make changes, the support department is terribly slow and unhelpful and he marketing is a joke. We have been paying for display ads that lead to a broken 404 page!! When I brought it to their attention everyone I spoke with had no idea about it. This software is so behind the times and is no where near competitive with the other options, that I cannot wait until GM gives dealers more options so that I can switch.

Support

Comments: Reported problems or errors can take you an hour to 7 days to report. After CDK admits and recognizes software error it will take 4 months to eternity to have it corrected

Pros:

The picture they painted when selling it to me

Cons:

Extremely poor slow support, continued to change and make it harder and harder to contact and the level of support when downhill Did not meet promises made when software was purchased, such as price books for canadian suppliers. That drug on for 5 years until they finally said they were not doing it. If I did not have so much already spent on this software I would switch in a heart beat

CDK-No Thank You

Pros:

Uploading videos to the website is easy once I figured out the steps.

Cons:

The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever.

Have most everything but limited in innovation

Comments: it does the job just not as well as I'd always like

Pros:

Can be a one stop shop when it comes to everything you might need for dealer software and hardware.

Cons:

They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes.

Easier to use than other systems

Pros:

It is easy to navigate when trying to deal with accounting information.

Cons:

I cannot think of anything, except if it happens to go down for a while.

Frisco CDJR - Internet Manager Elead Review

Comments: Being newer to the Auto Industry 2 years ago, and realizing how critical Eleads is for every level, whether sales, desking, inventory management, service, prospect searching, and navigation in general has been great. Elead support team from agents to Performance Managers have been immensely helpful in assisting with questions, and resolutions with fast responses.

Pros:

Having briefly used other CRM software in the past, Eleads has been the easiest to navigate, most detailed, and provides an excellent training program to go over sections of Eleads at your own pace if needed. All feedback from Desk Management and myself have been positive. Reports of all kinds are provided and are something used daily to track performance in a multitude of categories.

Cons:

No dislikes or least liked per se. Any suggestions received have been noted on previous page.

Invoice entry

Pros:

User friendly. Integration with 180 is awesome.

Cons:

It's when entering amount in EIV that you can't use dot (.)

Very Simple and Easy to Use

Pros:

Simple commands, will kick back any errors, as long as everything is correctly entered you shouldn’t have many problems

Cons:

Always needing to have caps lock on. If you write in lowercase it’ll kick the prompt back. Will print multiple copies even if you only need the customer copy which wastes paper.

Long time eLead User

Comments: Have been on eLead for almost 10 years now, so we are happy with the relationship over this term. I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues. I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support. I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...) My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

Pros:

My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Cons:

The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

eLead One

Comments: We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Pros:

Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge. The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Cons:

Occasional failures and again solved sometimes by clearing cookies/cache.

I am a FAN!!!

Comments: Ben P has been amazing! He has resolved a lot of our issues and he has even created new reports for our team. Our lead count has increased for sales which is great. I will say for the inception and launch for our dealership it was not very organized. Sales was on point but our Service intro was awful. Two weeks after the launch Phil H showed up and saved the day! We had to relearn the system the correct way. For Service One the system is lacking in areas. I have expressed them to my contacts and they state that it will be brought up a their round table meetings. Overall I love elead compared to other systems we have used (CDK-Autopilot-ADP-xtime). I still have so much to learn and hope to master the system very soon. You guys have a great team for dealership support.

Pros:

I like the reporting and the fact I can view what is going on from my phone at all times.

Cons:

The Service One and the CRM should communicate- example - if a customer has an appt and we are in the CRM tool making outbound calls we should be able to see that appt and not have to go to Service Scheduler. Under the Service tab in a customer's profile it should have the vehicle and VIN attached to the RO. Workflows' should be able to be implemented as the dealership sees fit. It would help with the follow-up for my team. When elead transfers a call to Service and to Sales they need to do a warm transfer. I have answered many times and the customer is very confused to what happen to the first person they were speaking to.

Best Automobiler dealership management tool.

Comments: it is easily to use, it has a very accurate report generator and protects all revenue generated

Pros:

it is easily to use and gives accurate results. It manages all automoile dealership operations. It is very easily to switch from one task to another, and from one department to another. During multitasking it is awasome and makes it easy to move from one item to another. It help monitor all dealership operations. It prevent stealing by worker, helps keep inventory and revenue accurate.It generates all needed reports for analysis, and etc

Cons:

The cost for using it is queit expensive. You got to pay for any kind of changes that you have to make to forms. It is affordable only to giant dealerships in automobile business.

Have been using CDK for many years for Maintience & Repair set opp DMS system.

Comments: I have always liked the way CDK has made the DMS programs.

Pros:

I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations.

Cons:

I think this system could be improved by having the ability to communicate with & Be programed with patches to adapt with all other outside systems. Every company will have separate systems needed for what type of service / repairs they do. Each will always require some type of outside applications for that company to function efficiently. Is it possible to Make A DMS system so All Info could be shared across to and back from any of The other system types used? I believe that would be a great benifit.

Dated but still better than reynolds

Comments: coming from Reynolds and Reynolds I found cdk to be much easier to use and easier to train on. most functions can be learned within a week and remembered easily. the ability to do 1 task multiple ways has been both good and bad as sometimes one way is pref and easier but not loved by others which can cause some disruption. the platform works pretty well with other software like wi advisor and standalone kiosk so integration of other software appears to be easy which is helpful.

Pros:

multiple functions, easy to use platform, ease of data entry, doesn't require a pw change every 15mins.

Cons:

sometimes less is more and this platform can sometimes have issues were there are more than 1 way to do something or one option or data ref is almost identical to another and you have to go back and fourth and switch out and sometimes you don't realize it until you've gone too far so you have to start over. when issues arise cdk support can be long and drawn out with long wait times to speak to someone.

CDK has multiple functions

Comments: We use CDK all day every day. If you need a better setup to integrate all of our business areas into one that will communicate and become more user friendly, I am sure that CDK will be able to make it work.

Pros:

CDK is a VERY LARGE platform. It can do just about anything in any area of a business from inventory to finance.

Cons:

It is too big with too many divisions and sometimes can work together in its own system. If it crashes, we are out of luck and can't function because soo many functions are tied together.

Would not use if there was a choice

Pros:

CDK is mandated by a parent company so there is not much choice when it comes to alternatives.

Cons:

Bloated, cumbersome, limited these are the words that come to mind for CDK. Every element has room for improvement.

maybe all CRMs are like this

Comments: very , incredibly neutral. VinSolutions had its own issues, but it was easier to use and access.

Pros:

easy integration in the sense that had to pull lots of files from prior system, but it was easy I guess. Took some time, though. It has lots of features, sure, and they had a trainer in the store for a week to go over things

Cons:

Has bugs, and many many many things are WAY too complicated for its own good. Too many menus to click through and screens. Searching sold customers vs prospects requires different screens. Inventory search vs leads on a specific vehicle vs looking up a sold vehicle all require different screens and methods. Refining search results is too complex unnecessarily. our service department was supposed to use eLead but switched off it due to issues .

CDK is the heartbeat of our dealership through a lot of products.

Comments: Organized streamlined assistance to running your dealership

Pros:

I like how they supply us with tools for every aspect of the dealership; from accounting, to reporting, to stocking in vehicles, to websites, to inventory and so on.

Cons:

The wait time on hold is frustrating, however when I call for cobalt issues the wait time is much more reasonable!

Some minor issues, but good response times from their customer service and tech support

Comments: This is the 3rd CRM I've worked with in the last 10 years and not the best but not the worst.

Pros:

I like that it is linked to Ford's OEM vehicle info and customer database.

Cons:

I don't feel like I have enough control over what I can see and do on it. I feel like I have to ask "permission" to customize it to work best for our particular dealership and even then, I have to get tech support to do everything for me one event at a time.