Links for SUMO Forum Community Office hours July 29, 2024

• A set of links for the Google Slides: SUMO Forum Community Office Hours

Thanks!

• 2023 top volunteer contributors by number of replies:

davidsk,287
sfhowes,253
MattAuSupport,122
Toad-Hall,118
@next,55
christ1,55
danawilson001,17
pcp04,16
Ansamb,11

Who?

• Our contributors come from many countries. We are hoping to have a public dashboard soon.

What? Stats

Unofficial (official is in Google Big Query and not public):

• 2023 Questions, 2023 questions in datasette lite to allow searching using SQLite
• 2023 Replies, 2023 replies in datasette lite to allow searching using SQLite
• Load both 2023 CSV Questions and Replies into 1 datasette lite instance with 2 tables, 1 for questions, 1 for replies
  • Search 2023 questions and replies for the word hotmail or exchange

What

• Answering questions on the Support Forum

Help Wanted

• matrix: #tb-support-crew:mozilla.org <-- "meta" questions on how to support Thunderbird users best, NOT for actual Thunderbird support
• slack: #thunderbird (for NDA'd contributors only) <-- "meta" questions on how to support Thunderbird users best, NOT for actual Thunderbird support
• https://wiki.mozilla.org/Thunderbird/tb-support-crew <-- mailing list membership needs approval which will give to anybody who's made a few support contributions
• Last resort :-) email wayne AT thunderbird.net and/or roland at thunderbird.net :-)

How? Workflow

• Find a question: https://support.mozilla.org/questions/thunderbird?filter=recently-unanswered&show=all
• Reply to it!
• Reply to original poster's replies (you'll get an email)

How? Demo!

• Demo URL: https://support.mozilla.org/questions/thunderbird?filter=recently-unanswered&show=all