FIS Gives Back Report 2020

Creating

Colleagues

FIS’ purpose is to help businesses and communities thrive by advancing commerce and the financial world. During a year of tremendous change and challenge, our focus has remained unchanged. In-line with our values – Win as One Team, Lead with Integrity, Be the Change – we have invested across a wide variety of COVID-19 response efforts, to help keep things advancing and progressing towards a brighter future.

We focused our relief efforts around our 3Cs:

colleagues

Clients

communities

colleagues

FIS’ inclusive and diverse workforce enables our colleagues to unite and Win as One Team. Through this culture, they thrive both at work and in their communities. To help our teams to continue to succeed in unprecedented times we added or introduced new programs such as:

giving back to our 3cs

FIS Cares

Enhanced the FIS Cares program which provides grants to FIS colleagues who experience a hardship. The program is now global and has an automated application process. 2020 was a year of many unforeseen events and the program was supported by several thousands of colleagues who donated over $476K. In return, hundreds of employees were assisted with grants totaling $120k with over half being COVID related.

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COVID-19 Paid Leave

Telehealth

Critical Role Support

Employee Assistance Program

COVID-19 Paid Leave added a paid leave program to assist our employees with COVID related health issues, including self-quarantine, personal sickness and caring for family members.

Telehealth expanded the virtual option for diagnosis, support and medical advice in March 2020 to assist over 5,200 colleagues worldwide.

The Employee Assistance Progam increased available resources to cover the emerging COVID-19 needs, including support for improving mental health and managing stress and anxiety.

Critical Role Suport transitioned 95 percent of colleagues to work-from-home and to provide critical infrastructure teams with safe work environments including face masks, temperature checks and social distancing protocols.

Real-Time Lending

clients

giving back to our 3cs

We rapidly implemented our Real-Time Lending platform to speed the processing hundreds of thousands of emergency loans under the U.S. CARES Act – enabling our merchant and small business customers to continue operating while protecting jobs.

We partnered with state governments to provide pandemic food benefits via Electronic Benefits Transfer (EBT) cards to families in need.

Electronic Benefits Transfer

We equipped our merchant clients with virtual terminals, contactless payments technology, and other digital solutions to enable them to take online and curbside orders so they could safely continue to operate during the pandemic.

Digital Solutions

communities

giving back to our 3cs

For FIS, our Be the Change core value encompasses our long-standing commitment to giving back to the communities where we live and work. FIS colleagues sought new ways to get things done and developed innovative solutions to make an impact. Our Giving Back stories capture how our colleagues continued to devote their time, talents and resources and helped communities thrive.

Fighting Hunger Amplified by the Pandemic

Across six continents, 12 countries and 32 FIS locations, our colleagues combined giving back efforts for our first global giving campaign, Feeding the World. The campaign truly made an impact and demonstrated how #OneFIS can literally change the world. With food drives, corporate and employee donations, the Feeding the World initiative achieved far more than we expected. Thanks to our colleague’s generosity, the successful campaign.

$335K

raised

USD

Explore the map

food packets

500+

distributed

pounds of food

1,000+

collected

Mental health issues rose to the forefront amid lockdowns and global instability, so the U.K. Transaction Monitoring team walked or ran over 1,213 miles or 340 hours to raise awareness AND £3,263 for the charity MIND. These funds supported MIND’s “Coronavirus and Mental Health Information Hub” with resources to stay well in isolation, cope as key worker, tips for young people and supporting those going through a difficult time.

Walking to Raise Awareness for Mental Health

1,213

miles covered

steps taken

2.7M+

raised

£3,263

hours walked

340

Delivering Nutrition to Children in Need

connected 10 families with seriously ill children with their local hospice

Together for Short Lives

Pennies works hand-in-hand with payments technology providers like FIS, to enable thousands of UK customers to donate via their retail clients. Pennies increases the amount businesses can give – by tapping into the industry-wide move to digital payments. The pennies soon add up and have a transformative effect on the people and communities across the country. Since the program launched, close to £5M have been donated. Here are just a few ways that small change is given a big purpose:

Unlocking the Potential of Microdonations

provided 90 people with mental health advice and a wellbeing ‘how to’ guide

The Mental Health Foundation

Our clients recognise the need – and indeed request – ways to engage their customers and colleagues with a simple way to give back to their communities. From day one working with Pennies, we were able to offer a secure, intuitive and flexible micro-donation product together.

customers could fund a vital repair project for a charity in the community through The Screwfix Foundation

Screwfix

– Pete Wickes, SVP Worldpay/FIS Global

In these times of need, it is critical that SNAP recipients and families be able to shop for the food they need from the convenience of their home. As a critical infrastructure provider, FIS is committed to working with our government partners to speed assistance to those who need it the most during the current health crisis.

Jim Johnson, Executive Vice President, Head of Merchant Solutions

Historically, Electronic Benefit Transfer (EBT) cards could only be used for purchases at the brick-and-mortar stores of participating retailers. With the onset of COVID and lockdowns that prevented access for many to basic needs, FIS stepped in and enabled online food purchases for benefit recipients of the Supplemental Nutrition Assistance Program (SNAP). As a leading provider of EBT processing services for the USDA, FIS was able to quickly take seven states live which provided access to nutrition for millions of American during stringent lockdowns and store closures.

Enabling Access to Basic Needs

$2.65M+

Raised by TNT for LLS:

Advancing Health

$4 Million +

Total raised for LLS:

in 2020

$50k

raised

Runners aim to finish breast cancer through The Donna Foundation. FIS actively supports The Donna Foundation and Team FIS demonstrated this in 2020. Over 50 colleagues in the U.S. walked and ran to help find a cure for breast cancer, and supported those on their treatment journey, raising over $50k. After seven years of participation, and 300+ runners/walkers, FIS teams have helped raise over $250k for The Donna Foundation.

The Donna Foundation

after seven years of participation

$250k

raised

STEM Goes Red

The American Heart Association

As cardiovascular disease continues to be the number one killer of women, ensuring more women are at the forefront of developing science, technology, engineering and math (STEM) solutions has never been more imperative. This year, FIS welcomed over 150 young women to an interactive day of speakers and activities. STEM is our future and as a science-based health non-profit, STEM is at the heart of who the AHA is and what they do.

Heart Walk and Heart Mini

The Heart Walk is the AHA's premier event for raising funds and this includes the Heart Mini hosted in Cincinnati, where participation and fundraising have been a longstanding tradition for our colleagues there.

Empowering entrepreneurs to help communities thrive

partnerships

community

Trust Stamp uses AI-powered technology to deliver trusted identity systems by transforming biometric data into an “Irreversibly Transformed Identity Token” (IT2). In line with their mission to accelerate global financial and societal inclusion, Trust Stamp is working to leverage the IT2 technology to facilitate improved distribution of health services in remote areas of the world. The technology works offline in areas with unreliable internet and cellular connectivity, and is an easy, cost-effective way to reference accurate and secure medical records.

TrustStamp

The Venture Center community programs provide education, connections, and mentorship to empower any entrepreneur to take a leap into the start-up journey. The Venture Center believes in equipping entrepreneurs with the tools they need to launch, encourage inclusivity and diversity, and cultivate life-changing connections. FIS’ Fintech Accelerator program in conjunction with the Venture Center helps growth-stage fintech companies take the leap into their start-up journey. It is a place where the technology and entrepreneurial communities come together to learn, connect and empower each other. To the right are two examples of how this came to life in 2020.

The Venture Center

Stratyfy helps institutions provide more people with access to fair, transparent credit and prevent unwarranted exclusion from the financial system. Embedded in Stratyfy’s platform is its patented bias solution that proactively identifies and mitigates systemic liabilities, such as unconscious biases or unreliable training data. The proprietary modeling approach powering Stratyfy’s engine allows its users to seamlessly combine data and domain expertise to automate, scale and optimize risk-based lending decisions in a trustworthy and compliant manner. It was built to specifically address these everyday challenges and expand the reach of financial services and products to both under- and un-served populations, to create a more inclusive financial system.

Stratyfy

Developing Tomorrow’s Diverse FinTech Leaders

The Georgia Fintech Academy is a talent development partnership between the Georgia university system.

Georgia Fintech Academy

The Georgia Fintech Academy is a diversity talent development initiative between the University System of Georgia, FIS Global, and other fintechs, enabling undergraduate and graduate students to find specialized educational experiences to enter the fintech industry. FIS is a founding investor of the program with a $1M commitment over three years. The Academy is designed to improve intern and full-time placement opportunities with an emphasis on diversity.

Georgia Fintech Academy

2,500

Currently, 71% of the participants are from underrepresented groups. Access to higher education and creating a more diverse workforce can help all industries, including financial services, develop more thoughtful products driven by the various experiences of the students. This approach ensures products and services not only challenge the norm, but are inclusive, fair and equitable.

The GA FinTech Academy is one of the most engaging and suitable resources for Georgia students. The daily webinars are phenomenal and very informative. Speakers from major companies give insight to students that is very interesting and useful. The monthly career fairs that highlight opportunities within FinTech are amazing! Students who aspire to pursue FinTech can take the initiative to apply to some of the best opportunities globally.

Alisa Wilson, Student Advisory Council

The Academy has given me the incredible opportunity to grow professionally through interaction with leaders in the industry, and collaboration with other outstanding student leaders through the Academy’s Student Advisory Council.

Qazi Haq, Young Professionals Council

students engaged in the program to-date

underrepresented groups

71%

FIS continued their partnership with the University of Cincinnati’s 1819 Innovation Hub.

University of Cincinnati

Gary Norcross, FIS Chairman and Chief Executive Officer

Our significant presence in the Cincinnati market and the state of Ohio is integral to our long-term growth plans and goals to deepen our global leadership in financial technology innovation.

FIS continued their partnership with the University of Cincinnati’s 1819 Innovation Hub. With the University of Cincinnati (UC) and Miami University, FIS aims to increase the number of students — especially women and underrepresented minorities — who are pursuing degrees related to the technology sector. As part of the program, FIS hosted a two-hour Agile workshop for UC students. Because of COVID-19, the format was virtual, and students utilized digital tools to complete the course. Both the Agile course and the virtual curriculum demonstrated to students the ability to effectively work in a digital world despite geographical boundaries and provided applicable problem-solving skills for future careers within Fintech.

University of Cincinnati

FIS and the SMILE Foundation joined forces to assist underprivileged youth in India with employability and education through the Smile Twin E-Learning (STeP) and Mission Education (ME) programs.

SMILE Foundation

FIS and Christel House partnered to help impoverished children around the world break the cycle of poverty and become self-sufficient, contributing members of society.

Christel House

All grade 12 students sponsored by FIS have in enrolled in universities for a

100%

FIS and Christel House partnered to help impoverished children around the world break the cycle of poverty and become self-sufficient, contributing members of society. In 2020, the partnership in India sponsored the education cost of 128 students in grades 10 through 12, and achieved the following for the students enrolled in the program:

Christel House

FIS and the SMILE Foundation joined forces to assist underprivileged youth with employability and education through the Smile Twin E-Learning (STeP) and Mission Education (ME) programs. Through the STeP partnership, 2,779 youth have been trained with women being 62% of the enrollment. Of those youth, 1,734 were placed in professional roles with major employers in India. The ME program, with 1,740 underprivileged youth enrolled shifted gears in the pandemic. The program used a blended mode of teaching which included online, offline and community classes. The program also offered health awareness sessions related to COVID.

SMILE Foundation

university/teritary enrollment rate

All Grade 10 students scored a

Grade 11 students are developing an e-magazine which will feature articles and artwork by the students.

pass rate for the SSLC Board Exams

100%

and outdid the state average pass rate of 71.8%

linkedin.com/company/fis

twitter.com/fisglobal

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Clients

Communities

Community Partnerships

Sustainable

Societies

Donated from FIS and the FIS Foundation to charities around the globe

2020 results

looking back on our

total fis charitable giving

$3.38M

Contributed by employees to the FIS Cares colleague disaster program

$476k

individual charities

190+

employees volunteered

2,600+

hours or 87 weeks spent volunteering

14,602

Global volunteerism

pledged

$500k+

states

20+

colleagues

1,200+

charities

15+

Colleagues in the U.S. participated in FIS’ first Season of Giving campaign. During this 6-week campaign over 15 charities were featured that focused on Health, Diversity & Inclusion, Education and Children Services. The campaign also featured our annual United Way pledge drive with over 1.200 colleagues in 20+ states who pledged over $500,000 to help address the most critical needs of those in their local communities.

Advancing Communities

for MIND

£3,263

raised

steps

2.7M

took over

miles

1,213

covered

By providing a PowerSack for students to take home, a family of four is provided two meals for the weekend. Employees also volunteered every Friday morning during the school year to pack the Powersacks”. After state and company mandates went into effect, volunteers continued their efforts while adhering to strict COVID-19 protocols. A Valentine’s Day bake sale raised $1,208 and achieved the $1K goal where an executive leader matched the donations. A total of $2,208 was presented to Food for Thought-Denver, to feed over 500 kids and their families for a weekend!

With the pandemic, the team revised their processes, maintained social distancing guidelines for safety and still delivered two carloads of food to an organization called Operation Give Back (OGB). This group, on behalf of the schools, delivered food and school supplies to over 400 needy children. FIS also supported Food for Thought Denver through weekly volunteerism and fundraising to feed children on the weekends.

Worldpay from FIS supported Blessings in a Backpack, collecting food and raising nearly $3,000 to ensure children didn’t have to go hungry while schools were closed. For nearly 10 years, the Cincinnati office has been a program supporter and this school year sponsored 60 children by raising $2,935 within the Women’s Business Network.

FIS actively supports The Donna Foundation and Team. In 2020, over 50 FIS colleagues in the U.S. walked and ran to help find a cure for breast cancer, and supported those on their treatment journey, raising over $50k. After seven years of participation, and 300+ runners/walkers, FIS teams have helped raise over $250k for The DONNA Foundation.

Fighting Hunger Amplified by the Pandemic

pounds of food

1,000+

collected

food packets

500+

distributed

USD

$335K

raised

Explore the map

Colleagues in the U.S. participated in FIS’ first Season of Giving campaign. During this six-week campaign that focused on Health, Diversity and Inclusion, Education and Children Services, over 15 charities like Leukemia and Lymphoma Society, Girls Who Code and Changing Homelessness were featured. The campaign also featured our annual United Way pledge drive with over 1.200 colleagues in 20+ states who pledged over $500,000 to help address the most critical needs of those in their local communities.

Advancing Communities

Pledged

$500K+

in donations

More than

1,200

Colleagues

Featured

15+

Charities

for MIND

£3,263

raised

steps

2.7M

took over

miles

1,213

Covered

Walking to Raise Awareness for Mental Health

$2,395

raised

60 children

sponsored

Delivering Nutrition to Children in Need

FIS also supported Food for Thought Denver through weekly volunteerism and fundraising to feed children on the weekends. By providing a PowerSack for students to take home, a family of four is provided two meals for the weekend. Employees also volunteered every Friday morning during the school year to pack the Powersacks”. After state and company mandates went into effect, volunteers continued their efforts while adhering to strict COVID-19 protocols. A Valentine’s Day bake sale raised $1,208 and achieved the $1K goal where an executive leader matched the donations. A total of $2,208 was presented to Food for Thought-Denver, to feed over 500 kids and their families for a weekend!

Pennies, a UK-based charity, works hand-in-hand with payments technology providers like FIS to enable thousands of UK customers to donate via their retail clients. Pennies increases the amount businesses can give – by tapping into the industry-wide move to digital payments. The pennies soon add up and have a transformative effect on the people and communities across the country. Since the program launched, close to £5M have been donated. Here are just a few ways that small change is given a big purpose:

Unlocking the Potential of Microdonations

customers could fund a vital repair project for a charity in the community through The Screwfix Foundation

Screwfix

provided 90 people with mental health advice and a wellbeing ‘how to’ guide

The Mental Health Foundation

connected 10 families with seriously ill children with their local hospice

Together for Short Lives

Our clients recognize the need – and indeed request – ways to engage their customers and colleagues with a simple way to give back to their communities. From day one working with Pennies, we were able to offer a secure, intuitive and flexible micro-donation product together.

– Pete Wickes, SVP Worldpay/FIS Global

Jim Johnson, Executive Vice President, Head of Merchant Solutions

In these times of need, it’s critical that SNAP recipients and families be able to shop for the food they need from the convenience of their home. As a critical infrastructure provider, FIS is committed to working with our government partners to speed assistance to those who need it most during the current health crisis.

Enabling Access to Basic Needs

Cardiovascular disease, including heart disease and stroke, remains the number one killer of Americans and exacted a disproportionate toll on many racial and ethnic groups. Through support of The American Heart Association (AHA) and their events throughout the year, FIS is working to change the narrative. STEM Goes Red: As a science-based health non-profit, STEM is at the heart of who the AHA is and what they do. Ensuring more women are at the forefront of developing STEM solutions has never been more imperative. This year, FIS welcomed over 150 young women to an interactive day of speakers and activities to support this initiative. Heart Walk and Heart Mini: The Heart Walk is the AHA’s premier event for raising funds and this includes the Heart Mini hosted in Cincinnati, where participation and fundraising have been a longstanding tradition for our colleagues there who raised $16,629 through 17 teams of walkers and runners.

The Leukemia & Lymphoma Society (LLS) which is dedicated to curing leukemia, lymphoma, myeloma and other blood cancers has a long history with FIS. Colleagues participate in many of the fundraising efforts across the country. FIS celebrated its ninth year with Team in Training (TNT) and the runDisney® event in January. During this time, teams have raised over $2.65 million and including events like “Light the Night” have collectively raised over $4 million. FIS actively supports The DONNA Foundation and Team. In 2020, over 50 FIS colleagues in the U.S. walked and ran to help find a cure for breast cancer, and supported those on their treatment journey, raising over $50k. After seven years of participation, and 300+ runners/walkers, FIS teams have helped raise over $250k for The DONNA Foundation.

Advancing Health

FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Our people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index

About FIS

2020

This past year created some of the greatest challenges we have seen in our lifetimes and it reminded us, in very real ways, that we live in an interconnected world that is only as healthy as the people and communities living in it.

Gary Norcross, Chairman and Chief Executive Officer

female

34%

students placed into the fintech industry

300

continents

countries

FIS locations

Advancing Health

Creating

female

34%

students placed into the fintech industry

300

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