HaloITSM

Intuitive ITSM Software, Delivered by Experts

Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution.

You're in good company

100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM solution

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

Revolutionise ESM through HaloITSM's Service Automation Framework

Halo announces it's not for sale in 10-year commitment to clients

Halo has been recognised by Gartner®.

Unlock the Power of AI for your Enterprise

Boost efficiency and productivity with our industry-leading Artificial Intelligence.

Transform your service desk, knowledge creation, and discovery processes. Elevate your customer experience with cutting-edge AI solutions.

All this, and more, included as standard at no extra cost.

Intelligent Ticket Management

From automatically grouping related tickets and generating concise summaries to prioritizing tasks and accurately categorizing incidents, our intelligent tools enhance efficiency, consistency, and visibility across your service desk.

Insightful Knowledge Creation and Discovery

Empower your organization with advanced AI tools that generate knowledge articles based on real-world solutions, leveraging both internal and external data sources. Always have the information you need at your fingertips.

Elevated customer experience

Elevate customer experience and satisfaction while improving operational efficiency across your organization.

Everything you need for IT – all in one place

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.

HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.

Deliver faster resolutions

HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralise your communications.

Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.

A self-service portal that your users will love

Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.

Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.

Have visibility of all changes across the organisation

HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organisational changes, on any scale. And it’s easy to standardise processes and meet your deadlines, in every part of your organisation.

Centralise your asset management

Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualise dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings before they cause a major incident.

Integrate HaloITSM with your favourite apps.

Centralise your systems into a single application by taking advantage of our HaloITSM integrations.

Platform

Latest News

Halo Impact: Empowering the World’s Largest Charities and Supporting Global Disaster Relief

Halo and Cubet Partner to Accelerate ITSM, PSA, and CRM Deployments Across India

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

Software

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

HaloPSA

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

HaloCRM

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

Solutions

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Customers

Company

Partner

ITSM Features

Overview

Explore all HaloITSM features.

✦ Artificial Intelligence

Industry-leading AI functionality.

Incident Management

Deliver faster, ITIL-Aligned resolutions.

Problem Management

Minimise and prevent IT errors.

Knowledge Management

Capture, develop and share knowledge.

Change Control

Standardise change procedures.

What's new at Halo

Halo Impact: Empowering the World’s Largest Charities and Supporting Global Disaster Relief

Halo and Cubet Partner to Accelerate ITSM, PSA, and CRM Deployments Across India

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

Solutions by Sector

Solutions by Use

Resources

Compare ITSM Software

Featured Guides

Introduction to HaloITSM

Get started with HaloITSM.

Leveraging AI in Halo

Harness the full potential of AI within HaloITSM.

Custom Integrations / Runbooks

Connect to any third-party API.

Event Management

Set up, create, and oversee events in Halo.

ITSM Features

ITSM Sectors

Resources

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

By Use