Authors:
Asmaa Abduldaem
and
Andy Gravell
Affiliation:
Electronics and Computer Science, Southampton University, Southampton, U.K.
Keyword(s):
Success Factors, Business Intelligence, Performance Dashboards, Performance Measurement, Balanced Scorecard, Higher Education.
Abstract:
The need for more effective communication becomes more important as the size of an organisation increases. This underlines the importance of using tools like Business Intelligence (BI) and dashboards to monitor and improve their output, as well as to improve accuracy and efficiency of the data that is available. However, there is a lack of understanding of applying analytics and strategic insight into analytics in Higher Education (HE), compared to other sectors such as business, government, and healthcare. In addition, the use of BI and dashboards in HE has been studied by a small number of papers, which is particularly limited in investigating the factors to ensure successful application within this context or understanding the metrics that determine this success. This highlights the importance of understanding successful adoption of such technologies to improve performance and decision-making processes, particularly within HE institutions. In this paper, we concentrate on investig
ating successful adoption of business intelligence and department-related level of tactical dashboards to support performance measurement and decision-making processes in HE. As the research area is complex and multidimensional, the triangulation method has been applied to support a rich set of data and a mixture of a qualitative approach to gather insights into potential factors, and a quantitative approach to confirm these factors. By adapting the concept of Balanced scorecard to measure the success factors, we conjecture that it would enhance successful adoption within this sector.
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