Effect of voice imitation using voice conversion by avatar on customer service in Virtual Environments
Article No.: 53, Pages 1 - 2
Abstract
We investigate the impact of voice imitation on rapport building in customer service in a virtual environment(VE). We simulated a VE store and conducted a within-subject experiment in three customer service scenarios with 16 participants. The imitation condition used a voice generated by a machine learning model to reproduce the participant’s linguistic content, with the voice identity set midway between the participant and the salesperson. In a group of men, voice imitation significantly improved their impression of salespeople. The findings of this study can be used to design interpersonal services in VE with the help of salesperson avatar voice design.
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References
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Published In
October 2023
542 pages
ISBN:9798400703287
DOI:10.1145/3611659
Copyright © 2023 Owner/Author.
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.
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Association for Computing Machinery
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Published: 09 October 2023
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VRST 2023: 29th ACM Symposium on Virtual Reality Software and Technology
October 9 - 11, 2023
Christchurch, New Zealand
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Overall Acceptance Rate 66 of 254 submissions, 26%
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