research-article

A Case Study on How Brazilian Companies Deal with the User Experience in IoT Projects

Authors:

Sandra Souza Rodrigues,

Vinicius Luiz da Silva Genesio,

Debora Maria Barroso Paiva,

Renata Pontin de Mattos FortesAuthors Info & Claims

SIGDOC '20: Proceedings of the 38th ACM International Conference on Design of Communication

Article No.: 39, Pages 1 - 7

https://doi.org/10.1145/3380851.3416779

Published: 03 October 2020 Publication History

Abstract

The Internet of Things (IoT) has become a relevant topic of interest in Human-Computer Interaction (HCI) since it makes feasible a future computing scenario that can change the way people experiment and use technology. IoT is a new paradigm in which intelligent objects equipped with sensors, networks, and processing technologies integrate and work together to provide smart services to users. In the face of the rapid growth in the number of connected devices in an IoT scenario, the perspective of a smarter world could be actual. However, it is still too far away due to challenges related to human interaction. To help understand the issues involved in building experiences with multiple devices, we conducted interviews with ten companies exploring the characteristics and challenges surrounding the IoT project to designing IoT technologies. The results identified a set of qualitative data from companies that are developing IoT projects allowing us to discuss future directions for research. Our main contribution is related to the identification of important aspects of IoT that impact the design of user-friendly solutions. We conclude pointing to the need for IoT design that takes into account the users' particularities.

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Cited By

Rodrigues SFortes RRodrigues K(2023)Towards Design Guidelines for IoT Applications considering Elderly UsersProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638139(1-12)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638139
Melo BAndrade RDarin TSantos CBento Villela MRios da Hora Rodrigues Kde Gois Ribeiro Darin T(2022)Longitudinal user experience studies in the IoT domainProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559135(1-13)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3554364.3559135
Almeida EPeres LL'Erario A(2022)An Approach to Use Comic Strips To Support IoT Systems Requirements Engineering2022 IEEE Frontiers in Education Conference (FIE)10.1109/FIE56618.2022.9962579(1-6)Online publication date: 8-Oct-2022
https://doi.org/10.1109/FIE56618.2022.9962579

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Published In

cover image ACM Conferences

SIGDOC '20: Proceedings of the 38th ACM International Conference on Design of Communication

October 2020

273 pages

ISBN:9781450375252

DOI:10.1145/3380851

Copyright © 2020 ACM.

© 2020 Association for Computing Machinery. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

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New York, NY, United States

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Published: 03 October 2020

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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SIGDOC '20: The 38th ACM International Conference on Design of Communication

October 3 - 4, 2020

TX, Denton, USA

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Cited By

Rodrigues SFortes RRodrigues K(2023)Towards Design Guidelines for IoT Applications considering Elderly UsersProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638139(1-12)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638139
Melo BAndrade RDarin TSantos CBento Villela MRios da Hora Rodrigues Kde Gois Ribeiro Darin T(2022)Longitudinal user experience studies in the IoT domainProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559135(1-13)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3554364.3559135
Almeida EPeres LL'Erario A(2022)An Approach to Use Comic Strips To Support IoT Systems Requirements Engineering2022 IEEE Frontiers in Education Conference (FIE)10.1109/FIE56618.2022.9962579(1-6)Online publication date: 8-Oct-2022
https://doi.org/10.1109/FIE56618.2022.9962579

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