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Crowdsourcing Law and Policy: A Design-Thinking Approach to Crowd-Civic Systems

Published: 25 February 2017 Publication History

Abstract

Crowdsourcing technologies, strategies and methods offer new opportunities for bridging existing gaps among law, policymaking, and the lived experience of citizens. In recent years, a number of initiatives across the world have applied crowdsourcing to contexts including constitutional reform, drafting federal bills, and generating local policies. However, crowd-civic systems also come with challenges and risks such as socio-technical barriers, marginalization of specific groups, silencing of interests, etc. Using a design-thinking approach, this workshop will address both opportunities and challenges of crowd-civic systems to develop best practices for increasing public engagement with law and policy. The workshop organizers will suggest an initial framework explicitly intended to be criticized by participants and reconfigured through a series of iterative cooperative small-group activities focusing on ``diagnosing'' the failures of past crowd-civic system efforts and the successes of online action around social issues. While the ultimate objective of the workshop is to develop a best practices guide, we see iterations on the guide as a mechanism for fostering community and collaboration among policymakers, technologists, and researchers around crowd-civic systems for law and policy.

References

[1]
Long-tail of participation: What are the trade-offs to fostering one-time vs high-frequency user contributions?
[2]
Ephemeral representation: What does representation mean when most only contribute once and briefly?
[3]
Newcomers: What are strategies to encourage newcomers to engage with the values and arguments of former members?
[4]
Macro-ambiguity: What are the trade-offs in making the macro-level objectives transparent or less ambiguous?
[5]
Biased contributors: How is a participant's viewpoint a barrier or resource in micro-task or coordination processes?
[6]
Unhinged crowds: What are the warning signs that a civic process has overrun by "mob rule"?
[7]
Forming consensus: When the crowd is ready to make a decision, what rules or thresholds do they use?
[8]
Experts & crowds: How do we make sense of/balance the contributions of experts in light of the sensibilities of the crowd?
[9]
Participation and authority: How do we manage or resolve the gap/disconnect between crowd engagement/participation and tangible policy outcomes?
[10]
Points of entry: How might the value/benefits/evaluation of crowdsourcing technologies shift at different points in the lifecycle of a policy/policymaking process?
[11]
Leveraging lessons from the private sphere: How might participatory policymaking in private online contexts (e.g., social media) inform the design or evaluation of crown-civic systems?
[12]
Collective action and civic engagement: What lessons can we import from online collective action for policy change to the design of future civic systems?
[13]
What other questions does this workshop proposal elicit? What have the organizers missed.

Cited By

View all
  • (2024)“I never realized sidewalks were a big deal”: A Case Study of a Community-Driven Sidewalk Accessibility Assessment using Project SidewalkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642003(1-18)Online publication date: 11-May-2024
  • (2022)REGROW: Reimagining Global Crowdsourcing for Better Human-AI CollaborationExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503725(1-7)Online publication date: 27-Apr-2022
  • (2021)Urban Accessibility as a Socio-Political ProblemProceedings of the ACM on Human-Computer Interaction10.1145/34329084:CSCW3(1-26)Online publication date: 5-Jan-2021
  • Show More Cited By

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  1. Crowdsourcing Law and Policy: A Design-Thinking Approach to Crowd-Civic Systems

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      Information & Contributors

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      Published In

      cover image ACM Conferences
      CSCW '17 Companion: Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
      February 2017
      472 pages
      ISBN:9781450346887
      DOI:10.1145/3022198
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 25 February 2017

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      Author Tags

      1. best practices
      2. civic engagement
      3. crowdsourcing
      4. law and policy
      5. online action

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      CSCW '17
      Sponsor:
      CSCW '17: Computer Supported Cooperative Work and Social Computing
      February 25 - March 1, 2017
      Oregon, Portland, USA

      Acceptance Rates

      CSCW '17 Companion Paper Acceptance Rate 183 of 530 submissions, 35%;
      Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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      CSCW '25

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      Cited By

      View all
      • (2024)“I never realized sidewalks were a big deal”: A Case Study of a Community-Driven Sidewalk Accessibility Assessment using Project SidewalkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642003(1-18)Online publication date: 11-May-2024
      • (2022)REGROW: Reimagining Global Crowdsourcing for Better Human-AI CollaborationExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503725(1-7)Online publication date: 27-Apr-2022
      • (2021)Urban Accessibility as a Socio-Political ProblemProceedings of the ACM on Human-Computer Interaction10.1145/34329084:CSCW3(1-26)Online publication date: 5-Jan-2021
      • (2020)Empowerment Approaches in Digital CivicsProceedings of the 32nd Australian Conference on Human-Computer Interaction10.1145/3441000.3441069(692-699)Online publication date: 2-Dec-2020
      • (2020)Civic TechnologiesCompanion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3406865.3430888(537-545)Online publication date: 17-Oct-2020
      • (2019)Multilayered Linked DemocracyLinked Democracy10.1007/978-3-030-13363-4_3(51-74)Online publication date: 29-May-2019
      • (2018)Personalized Motivation-supportive Messages for Increasing Participation in Crowd-civic SystemsProceedings of the ACM on Human-Computer Interaction10.1145/32743292:CSCW(1-22)Online publication date: 1-Nov-2018
      • (2018)Civic Technology for Social InnovationComputer Supported Cooperative Work10.1007/s10606-018-9311-727:3-6(1215-1253)Online publication date: 1-Dec-2018

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