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View all- Li LLi ZChen X(2016)Capacity Analysis and Link Scheduling Design in Double-Channel Full-Duplex Wireless Networks2016 IEEE Trustcom/BigDataSE/ISPA10.1109/TrustCom.2016.0245(1581-1588)Online publication date: Aug-2016
Recent findings in multi channel management
Pages 177 - 183
Abstract
Although some research exists on the management of multiple channels, yet no processes of Multi Channel Management have been introduced into a common framework. Thus, a lack of understanding persists how multiple channels operate within business processes supporting customers. This paper aims to introduce MCM processes within a Customer Relationship Management framework to increase the knowledge of interrelations between customers, their processes, channels and business processes.
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Index Terms
- Recent findings in multi channel management
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November 2011
316 pages
ISBN:9781450310475
DOI:10.1145/2077489
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- William I. Grosky,
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View all- Li LLi ZChen X(2016)Capacity Analysis and Link Scheduling Design in Double-Channel Full-Duplex Wireless Networks2016 IEEE Trustcom/BigDataSE/ISPA10.1109/TrustCom.2016.0245(1581-1588)Online publication date: Aug-2016
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