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You stopped by there? I recommend this: changing customer behaviors with robots

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Norihiro HagitaAuthors Info & Claims

UbiComp '11: Proceedings of the 13th international conference on Ubiquitous computing

Pages 569 - 570

https://doi.org/10.1145/2030112.2030217

Published: 17 September 2011 Publication History

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Abstract

This paper proposes a method that estimates customer interests by identifying a set of areas at which a customer has stopped in our experimental shop environment and recommends items through robots located on the shop's shelves. We experimentally verified that our method changed customer behaviors. The results show that the method successfully encouraged customers to visit the shelves of recommended items.

References

[1]

Sanfeliu, A., Hagita, N., and Saffiotti, A.: Network robot systems, Robotics and Autonomous Systems, 56:793--797 (2008).

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[2]

Kamei, K., Shinozawa, K., Ikeda, T., Utsumi, A., Miyashita, T., and Hagita, N.: Recommendation from robots in a real-world retail shop, Proc. ICMI-MLMI 2010, No.19, pp. 1--8 (2010).

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[3]

Glas, D. F., Miyashita, T., Ishiguro, H., and Hagita, N.: Laser-based tracking of human position and orientation using parametric shape modeling, Advanced Robotics, Vol. 23, No. 4, pp. 405--428 (2009).

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Sejima YEgawa SMaeda RSato YWatanabe T(2017)A speech-driven pupil response robot synchronized with burst-pause of utterance2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)10.1109/ROMAN.2017.8172339(437-442)Online publication date: Aug-2017
https://doi.org/10.1109/ROMAN.2017.8172339
Ouhiba EBelfedhal MKhiat AZoua C(2016)Ontology-based approach for arranging new objects by humanoid robots2016 International Conference on Advanced Aspects of Software Engineering (ICAASE)10.1109/ICAASE.2016.7843861(110-117)Online publication date: Oct-2016
https://doi.org/10.1109/ICAASE.2016.7843861
Tenorth MKamei KSatake SMiyashita THagita N(2013)Building knowledge-enabled cloud robotics applications using the ubiquitous network robot platform2013 IEEE/RSJ International Conference on Intelligent Robots and Systems10.1109/IROS.2013.6697184(5716-5721)Online publication date: Nov-2013
https://doi.org/10.1109/IROS.2013.6697184
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You stopped by there? I recommend this: changing customer behaviors with robots
1. Human-centered computing

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Information & Contributors

Information

Published In

UbiComp '11: Proceedings of the 13th international conference on Ubiquitous computing

September 2011

668 pages

ISBN:9781450306300

DOI:10.1145/2030112

General Chairs:
James Landay
University of Washington, USA & Microsoft Research Asia, China
,
Yuanchun Shi
Tsinghua University, China
,
Program Chairs:
Donald J. Patterson
University of California, Irvine, USA
,
Yvonne Rogers
Open University, UK
,
Xing Xie
Microsoft Research Asia, China

In-Cooperation

University of Florida: University of Florida
SIGSPATIAL: ACM Special Interest Group on Spatial Information

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 17 September 2011

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Ubicomp '11

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Ubicomp '11: The 2011 ACM Conference on Ubiquitous Computing

September 17 - 21, 2011

Beijing, China

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Overall Acceptance Rate 764 of 2,912 submissions, 26%

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Cited By

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Sejima YEgawa SMaeda RSato YWatanabe T(2017)A speech-driven pupil response robot synchronized with burst-pause of utterance2017 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)10.1109/ROMAN.2017.8172339(437-442)Online publication date: Aug-2017
https://doi.org/10.1109/ROMAN.2017.8172339
Ouhiba EBelfedhal MKhiat AZoua C(2016)Ontology-based approach for arranging new objects by humanoid robots2016 International Conference on Advanced Aspects of Software Engineering (ICAASE)10.1109/ICAASE.2016.7843861(110-117)Online publication date: Oct-2016
https://doi.org/10.1109/ICAASE.2016.7843861
Tenorth MKamei KSatake SMiyashita THagita N(2013)Building knowledge-enabled cloud robotics applications using the ubiquitous network robot platform2013 IEEE/RSJ International Conference on Intelligent Robots and Systems10.1109/IROS.2013.6697184(5716-5721)Online publication date: Nov-2013
https://doi.org/10.1109/IROS.2013.6697184
Kamei KIkeda TShiomi MKidokoro HUtsumi AShinozawa KMiyashita THagita N(2012)Cooperative customer navigation between robots outside and inside a retail shop—an implementation on the ubiquitous market platformannals of telecommunications - annales des télécommunications10.1007/s12243-012-0310-267:7-8(329-340)Online publication date: 10-Jun-2012
https://doi.org/10.1007/s12243-012-0310-2

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