ITIL®, ITSM and YaSM

How the IT Infrastructure Library ITIL®, IT Service Management (ITSM) and the streamlined YaSM® service management model are related.
13 Pins
·
4y
By
Comparison: ITIL 4 practices and ITIL processes
Comparison: The ITIL service lifecycle vs ITIL 4 management practices.
ITIL 4 practices
ITIL 4 general management practices, service management practices, and technical management practices.
VeriSM™ and YaSM | YaSM Service Management Wiki
VeriSM™ stages and associated YaSM processes.
YaSM and COBIT® | YaSM Service Management Wiki
COBIT® enabling processes and how they relate to YaSM processes.
Enterprise Service Management | YaSM Wiki
How enterprise service management (ESM) evolved out of IT service management.
Enterprise Service Management | YaSM Wiki
The real point of enterprise service management is to manage their services across the whole service lifecycle: This enables service providers to stay focused on customer needs and be successful in the long run, by continually learning from past failures and successes.
YaSM and ISO/IEC 20000 | YaSM Service Management Wiki
Comparison: YaSM and ISO/IEC 20000. - ISO 20000 requirements and related YaSM service management processes.
YaSM vs. ITIL® V3
The differences and similarities of the two service management frameworks.
DevOps and YaSM
Is there a need to adapt YaSM to the new DevOps world? Or is DevOps an approach that complements the YaSM framework?
Alternatives to ITIL
It almost seems quite a few people would like to avoid having to deal with ITIL® and are thus looking for alternatives... Is YaSM an alternative to ITIL?
ITIL Lite and YaSM
We get frequently asked whether YaSM is a lean or light version of ITIL.