research-article

Effectiveness of Conflict Management Strategies in Peer Review Process of Online Collaboration Projects

Authors:

Ning GuAuthors Info & Claims

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

Pages 717 - 728

https://doi.org/10.1145/2818048.2819950

Published: 27 February 2016 Publication History

Abstract

In online collaboration projects, conflicts often arise in the peer review process, due to the disagreement over whether one's contribution should be accepted. These conflicts generally have detrimental effects on contributors' continuing participation in the community. Few studies have investigated how to manage these conflicts effectively. This paper aims to examine the effectiveness of three strategies - rational explanation, constructive suggestion, and social encouragement - in managing conflicts. In an analysis of 170 online software development projects, we investigated how different conflict management strategies aimed at handling contributors' arguments during the peer review process influenced their subsequent participation in the projects. The results show that (i) conflicts significantly increase contributors' likelihood of leaving the communities; (ii) neither rational explanations nor social encouragement could reduce the negative consequences of conflicts; (iii) only constructive suggestions have a positive effect in retaining the contributors.

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Cited By

Rahman MCodabux ZRoy C(2024)Do Words Have Power? Understanding and Fostering Civility in Code Review DiscussionProceedings of the ACM on Software Engineering10.1145/36607801:FSE(1632-1655)Online publication date: 12-Jul-2024
https://dl.acm.org/doi/10.1145/3660780
Wurzel Goncalves PS. V. Goncalves JBacchelli ARoychoudhury APaiva AAbreu RStorey MAniche MNagappan N(2024)Constructive Code Review: Managing the Impact of Interpersonal Conflicts in PracticeProceedings of the 46th International Conference on Software Engineering: Software Engineering in Practice10.1145/3639477.3639715(334-345)Online publication date: 14-Apr-2024
https://dl.acm.org/doi/10.1145/3639477.3639715
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642787
Show More Cited By

Effectiveness of Conflict Management Strategies in Peer Review Process of Online Collaboration Projects
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
2. Social and professional topics
  1. Professional topics
    1. Computing and business

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Published In

cover image ACM Conferences

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

February 2016

1866 pages

ISBN:9781450335928

DOI:10.1145/2818048

General Chairs:
Darren Gergle
Northwestern University
,
Meredith Ringel Morris
Microsoft Research
,
Program Chairs:
Pernille Bjørn
University of Copenhagen
,
Joseph Konstan
University of Minnesota

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 27 February 2016

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National Natural Science Foundation of China (NSFC)

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CSCW '16

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SIGCHI

CSCW '16: Computer Supported Cooperative Work and Social Computing

February 27 - March 2, 2016

California, San Francisco, USA

Acceptance Rates

CSCW '16 Paper Acceptance Rate 142 of 571 submissions, 25%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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CSCW '25

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sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

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Cited By

Rahman MCodabux ZRoy C(2024)Do Words Have Power? Understanding and Fostering Civility in Code Review DiscussionProceedings of the ACM on Software Engineering10.1145/36607801:FSE(1632-1655)Online publication date: 12-Jul-2024
https://dl.acm.org/doi/10.1145/3660780
Wurzel Goncalves PS. V. Goncalves JBacchelli ARoychoudhury APaiva AAbreu RStorey MAniche MNagappan N(2024)Constructive Code Review: Managing the Impact of Interpersonal Conflicts in PracticeProceedings of the 46th International Conference on Software Engineering: Software Engineering in Practice10.1145/3639477.3639715(334-345)Online publication date: 14-Apr-2024
https://dl.acm.org/doi/10.1145/3639477.3639715
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642787
Fu H(2024)Navigating the inception stage in online peer production communities: a comparative study on community building activities, user roles and interaction dynamicsOnline Information Review10.1108/OIR-07-2023-0360Online publication date: 11-Jul-2024
https://doi.org/10.1108/OIR-07-2023-0360
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