Issue handling performance in proprietary software projects
Pages 209 - 212
Abstract
Software maintenance tasks are mainly related to fixing defects and implementing new features. Higher efficiency in performing such tasks is therefore going to reduce the costs of maintenance. A previous study involving open source systems has shown that higher software maintainability corresponds to faster speed in fixing defects [1]. In this paper we replicate the previous study by mining bug report data of three proprietary software projects. In one of the projects, a correlation between higher software maintainability and faster defect resolution is confirmed. The quality of issue handling process (e.g., issue registration accuracy and completeness, scope and complexity of issue workflow) should be considered in further research as it might explain the circumstances under which the correlation can be observed.
References
[1]
B. Luijten, J. Visser, and A. Zaidman, "Faster defect resolution with higher technical quality of software," in Proceedings of the 4th international workshop on software quality and maintainability, 2010.
[2]
I. Heitlager, T. Kuipers, and J. Visser, "A practical model for measuring maintainability," in Quality of Information and Communications Technology, 2007. QUATIC 2007. 6th International Conference on the. IEEE, 2007, pp. 30--39.
[3]
International Organization for Standardization, "ISO/IEC 9126-1: Software engineering - product quality - part 1: Quality model," 2001.
[4]
R. Baggen, K. Schill, and J. Visser, "Standardized code quality benchmarking for improving software maintainability," in Proceedings of the 4th International Workshop on Software Quality and Maintainability, 2010.
[5]
S. Kim and E. Whitehead Jr, "How long did it take to fix bugs?" in Proceedings of the 2006 international workshop on Mining software repositories. ACM, 2006, pp. 173--174.
[6]
C. Weiss, R. Premraj, T. Zimmermann, and A. Zeller, "How long will it take to fix this bug?" in Proceedings of the Fourth International Workshop on Mining Software Repositories. IEEE Computer Society, 2007, p. 1.
[7]
D. Bijlsma, M. Ferreira, B. Luijten, and J. Visser, "Faster issue resolution with higher technical quality of software," Software Quality Journal, pp. 1--21, 2011.
[8]
B. Luijten, J. Visser, and A. Zaidman, "Assessment of issue handling efficiency," in Proceedings of the 7th IEEE Working Conference on Mining Software Repositories. IEEE, 2010, pp. 94--97.
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Published In
June 2012
262 pages
ISBN:9781467317610
- General Chair:
- Michele Lanza,
- Program Chairs:
- Massimiliano Di Penta,
- Tao Xie
Sponsors
- SIGSOFT: ACM Special Interest Group on Software Engineering
- University of Zurich: University of Zurich
- IEEE CS
Publisher
IEEE Press
Publication History
Published: 02 June 2012
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ICSE '12
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- SIGSOFT
- University of Zurich
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