Article

Improving the quality of public services: case study of Shanghai social security and citizen services system

Authors:

Zhang Peng-zhu,

Xu Fang-fang,

Jiang Lu-quanAuthors Info & Claims

dg.o '05: Proceedings of the 2005 national conference on Digital government research

Pages 315 - 316

Published: 15 May 2005 Publication History

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Abstract

Digital government strategy has been carried out in many countries as a means of improving the quality of public services. This article studies the Shanghai social security and citizen services system to explain the major advantages of digital government and specifies the Medicare subsystem of the system to illustrate the process reengineering involved in digital government programs.

References

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Research on Chinese digital government development White book, eGovChina2004, Beijing, August 3rd-5th, http://www.egovchina.org/egovbook.html

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Yingjian Feng, Research shows that the ratio of digital government in China is just 22.6%, 2002-5-15, www.marketingman.net/wminfo/4127.htm

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[3]

Zhigang Qiao, build up a human-oriented e-government in Shanghai to promote government efficiency, UNPAN the 3rd Conference, Shanghai "May 21st, 2004

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Shanghai Informatization Annual 2003, Shanghai Science & Technology Press: Shanghai, 2003, p. 155--165

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[5]

Shanghai civil social security card realizes take-with services, China informatization application cases recommended, 2004, p. 20--24.

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Improving the quality of public services: case study of Shanghai social security and citizen services system

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Published In

dg.o '05: Proceedings of the 2005 national conference on Digital government research

May 2005

328 pages

Conference Chairs:
Lois Delcambre
Portland State University
,
Genevieve Giuliano
DGRC and USC/ISI

Publisher

Digital Government Society of North America

Publication History

Published: 15 May 2005

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dg.o '05

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dg.o '05: Digital government research

May 15 - 18, 2005

Georgia, Atlanta, USA

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Overall Acceptance Rate 150 of 271 submissions, 55%

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